October 2023 by Karen Darke
Excellent service with very friendly staff especially Mindy, San, Rebecca and Jason. Thank you all
March 2023 by Elaine Smith
The staff are lovely and have been extremely helpful while I've been supporting a disabled relative. This branch have been invaluable.Unfortunately the experience is marred by the fact that it's often extremely difficult to get hold of them by phone. It's caused me stress as some serious matters couldn't be handled by the generic helpline and I need help from the branch staff, but I can't get hold of them on the phone.
February 2023 by MARY O'NEILL
Got what i wanted
February 2023 by ken francis
I have been with the Co-Op Bank for a number of years now after having having a number of bad experiences with another high street bank due to their arrogant attitude and superior attitude to their customers. Since being with the Co Op I have always been treated with respect. At the Derby branch I have found that all of the staff that I have had dealings with were both pleasant and professional. After visiting this morning to settle the affairs of my late wife the Personal banker who assisted me (Linda Fitchett) proved to be exemplary.
April 2022 by Mike Heath
Visited this branch today as internet banking down. Too much trouble for staff member to print off last weeks transactions. Statement has been sent in post but not yet received. Large direct debit imminent so I have to make sure there is enough in the account to cover, Will be changing banks.
February 2022 by Alan
The staff are great over the years I have got to know them and they really go to any lengths to help. They always offer the best advice and know what they are doing. The ethical and environmental policies are what drew me to the bank and the paperless banking also makes life easier with no worries about where to store those old fashioned bulky documents. I don't feel like I'm in the bank it's like visiting friends. The best I've ever been with and I have and will recommend to anyone. If I use the ? I feel like I missed out. Absolutely A1.
February 2022 by Michelle Nokes
Four tills but only one person serving. The customer had a complex transaction and it was 15 minutes before they opened any more tills. Not good when you have back problems and no seating available....
October 2021 by Geoff Carpenter
My debit card has ceased to be recognised. Yes there are funds and card is in date. It is over an hour to get through on the phone, allegedly. Messaging Ap doesnt work..Really unhappy.
July 2021 by tim spencer-smith
It's really annoying that the bank is closed on Saturdays.This is the time when many working people do their banking.Most others are open so it's most inconvenient as well as inconsiderate.The reason stated is to protect the public, much more likely an excuse to cut costs, really bad form co-op !!!
July 2021 by maureen westwood
A very bad experience with this bank after being with them for many yearsI was taking quite a large amount out if my account as I was havin a big extension on my bungalowOne member of the staff there called in the police basically trying to accuse my builder's of being scam builders of which they definitely were not a letter of serious complaint will be going to them very after putting me through a week of hell
September 2020 by Paul Williams
Staff are always very polite and helpful when we visit the Derby branch.They were excellent earlier this year when we moved house. Everything went like clockwork. Spot on!!!Thank you.
September 2020 by Janet Barford
Terrible bank - even the staff couldn't get online banking for me and gave me a tel. no. to ring myself - I'm locked out and help number has wait of 25 minutes!! I'm swapping as soon as possible
July 2020 by John Robinson
Very good. Nice people. A pillar really.
July 2020 by Geoff Reeve
Always room 4 improvement nothing springs to mind at present ! ?
July 2020 by ???????? ????????
SCAM! freaks don't pay anymore! kidalovo!!!!!!!
