January 2024 by John Over
We've stayed at the Derby Mickleover Hotel a few times before ?The staff are amazing from front desk, restaurant and the room dressersSo friendly and welcomingWe were very lucky and got an upgrade on arrival and the room was fabulously huge, thank youWe will be returning again in March
January 2024 by Krisztina S.
The jacuzzi doesn't work, the staff is very polite, and it has great service. The furniture was not up to date in the room but it was clean.
January 2024 by Georgia Blick
Enjoyed our new year trip - food was good and festivities were
January 2024 by susan Turner
Stayed with friends on a New Year 3 night deal. On arrival reception told us to take our case to room and at 3pm welcome drink and cakes wold be ready. Came down to 2 coach parties not even taken coats off had taken all lower floor seat and tables. We had to go to balcony where the heat was unbearable. Asked if this could be turned down ,never was. Room clean but could do with updating aspeacialythe balcony doors.Food couldn't complain at all Very Good.Biggest complaint booking tables for evening meals,was NOT ABLE TO BOOK earlier than &7.45 due to coach parties !!!!! Only after complaining did a LOVELY lady called Mary help out. Worse to com on New Years eve I was assured a table would be allocated so we would be together. Arrived for gala dinner, NO table only 2,or 4. After sticking to our guns Mary and her team put a tres sle table up and we had a good night.We have been 3 times for New Year ,this was alittle disappointing.PRAISE to Mary & team after i had a fall. They were brilliant .
December 2023 by Graham Senior
We came away after Christmas for a couple of nights and were a bit underwhelmed. Rooms are very compact and the evening meal left a lot to be desired. The tomato soup was barely warm and the meat in the duck dumplings tasted burnt. They'd run out of steak and kidney pudding and the chicken schnitzel was dry and soaked in fat. Furthermore, it was accompanied by some very sorry looking chips and Cesar salad which consisted of nothing but a few bits of bedraggled watercress and some parmesan shavings. My wife's lasagne was 90% white sauce and had little meat in it. Breakfast was better but the coffee machine packed up when the restaurant was at its busiest. To be fair, I slept well and the bathroom was clean but a four star hotel should do better than this.Rooms: Standard rooms are quite cramped.Food & drinks: Food offering is not really up to standard.
December 2023 by Teo Tutulan
Where do I start?We have been greeted by a very poor front receptionist, barely able to speak. Maybe she should have stayed at home, she was really poor.Been told that we need to follow this path to get to our room. We have been using room 430. You will see the pictures.Dirty carpet, outdated decor, sign of water ingress around the windows, scratched walls, again, dirty carpet.Breakfast was poor in choice, not a large variety.One of the evenings, the elevator stopped working. No signage to notify the guests and no clear understanding what route to follow.TBH, I would never visit this place with the family, we were looking at a very nice holiday with the family, I would never visit them again.Do not believe the lies about refurbishment, it has not been done.We haven?t visited the pool/gym area but from the outside it looked like the only decent area in the hotel.Staff was ok-ish, eager to see you go, kinda rushing you.Rooms: So bad, we had the ?executive? suite. I wish I could get my monies back.Safety: OkWalkability: Accessible enoughFood & drinks: Breakfast- that is all we had-didn?t had the courage to try the restaurant. Very basic and limited choices. Beans, mushrooms,tomatoes, over salty sausages, poor coffee machine.
December 2023 by Roy Hannington
Special promotion package from Best Western Signature. Excellent value considering we were allocated Chelsea suite....wow! Hotel out of town appears extensively used for corporate short stay. Disappointed to find no lunch available in restaurant or bar after a long drive. Breakfast is self service buffet style both hot and cold. Plenty of variety and regularly refreshed. Would stay againRooms: The suite was huge well furnished, spotlessly clean, controllable heating and cooling. LuxuryFood & drinks: Food is well presented and sensible portions although menu is limited and didn't appear to change often.Noteworthy details: Adjacent bus service into the city
December 2023 by Brandon
Had a Christmas party here?s was told there would be bacon cobs at midnight, sounds stupid but was main reason we booked. Upon midnight we were served cold nachos and told the staff were too busy to make the food promised, you?d think after the incident of the pool roof falling in on a customer a few years ago they would?ve upped their game, very disappointed would not recommend, why advertise something you can?t provide? False advertising. Hotel is very run down and not like it is advertised online, I understand times are hard but surely lying to people to get bookings is unethical.Food & drinks: Lying about food provided to get bookings.
December 2023 by Marcus R James
We've not been here for several years, and decided to check it out due to its location. On my Birthday...The entrance or atrium area is very pleasant & quite impressive. The barman was very professional & welcoming. That's about it.The dining room is very large & tending towards chilly. It has a "corporate" feel with a bizarre mix of conference style chairs & dining chairs - odd.The menu is "ok" but the food, as presented that night, was not!Clearly burnt chicken schnitzel with no garlic or Parsley butter as described. My partners sea bass lacked any finesse, nor the indicated tarragon or Leeks. Dreadful.The restaurant staff were conciliatory & conducted themselves well...but they cannot make up for a chef without any skills or pride and should not have presented me with such a poor looking dish. It was kind being offered a dessert on the house - I chose ice cream on the basis chef could not mess this up.I'd like the hotel to do well...but with these standards, it is simply not possible.Any pluses? It's on a handy bus route or there is plenty of parking...but don't go there hoping for a quality meal.Walkability: Bus stop close by. Or can be walked too...but it's out on a limb in the dark
December 2023 by Paul Cary
Staff helpful. The bar staff were great on a quiet Thursday nite.The breakfast staff were more than helpful working out the vegan menu. Although labeling the selections would be more helpful .All in all a
December 2023 by Padraig McGuire (BusManPaddy)
DisappointedOn arrival there is signs everywhere to pay for parking so we did as we were staying 3 nights, when we got to reception they said we shouldn't have paid but they would give a drinks voucher but they didn't so I did email the carpark managers and they did refund but the hotel Reception was no way helpful.Room was spacious but the bathroom was like an icehouse as the air extraction was constant on full and no way yo stop it so it blew cold air for 3 days and nights non stop.Hot water was best if using after 8pm for some reason. There was adequate heat in the room. We did contact reception about the hot water and they said they could change us but we only had 1 night to go at that stage so we left it as is.Best part of hotel by far was the younger staff, they were excellent and one other lady deserves a mention and that's Teresa at breakfast, such a lovely lady.Hotel wasn't as clean as it could beBased on this 3 nights stay we would definitely try somewhere else the next time
November 2023 by max cunningham
Amazing! The room was perfect , everything you would need. I can?t see how you could give it less than 5 stars!No bad smells, very clean and a very comfortable bed! Will be staying again.
November 2023 by Sandi Kelemko
The smell heading to our room was over powering, the carpets looked n felt dirty. The room was out dated, the curtain in the bathroom for the shower was absolutely disgusting. The front desk staff, were rude and unhelpful. I wouldn't recommend staying there.Rooms: Out dated, smelt and felt dirty.
October 2023 by abid mahmood
Lovely hotel, very accommodating and location is central to a lot of local places, nice spacious room and lovely lovely staff. Breakfast was nice but the hot food does not have much variety and even less for veggie peeps, we had our baby with us and they were lovely got us a high chair for the room, the lovely Irish lady at breki was just super so lovely and accommodating thank you, we had to check out at 11 but baby decided it was feed time, without any hesitation they pushed our check out time to 12 which was just lovely of them, great stay and lovely sleep as well the bed was so comfortable.
October 2023 by Neill Crowther
Comfortable stay. Rooms a little dated, clean. Signs in car park are misleading. Don't pay, just check your car in at reception. They were great when I told them I'd paid & gave me a drinks voucher.
