January 2024 by Google user
Great friendly service with no pressure to make the sale but on hand if you require any assistance l
November 2023 by Alex Spence
Fantastic experience and service from Emily. Super polite and clearly an expert. I won't hesitate to purchase from her again!
August 2023 by Andy Scott
An outstanding experience! The staff are so welcoming, kind and knowledgeable. They met all of my needs effortlessly and so discreetly. I was made to feel valued every step of the process and nothing was too much trouble for them. They will certainly meet your expectations and probably exceed them.
August 2023 by Lewis Keating
I recently purchased an engagement ring online that needed re-sizing, but unfortunately due the diamonds on the shoulders it couldn't be done. However, one of the store colleagues, Emily, helped us secure a matching ring fit from a different store, and alerted us as soon as the matching replacement arrived. Their service was very helpful and friendly, and my fiancee loves the ring.
August 2023 by Lee Harrold
Goldsmiths is my go to jewellers in Derby. The staff always approach you and want to engage.Shame they appear to have lost the Tudor range.The manager is long standing, whilst at University 15years ago, she was leading the store before they entered Derbion. Even as a late teen early 20s, always received professional service.
August 2023 by James Browne
Stacy and Emily were so helpful with changing and adjusting our wedding rings. Friendly quick service, they know there stuff.
July 2023 by Matt Allison
Amazing service, amazing staff and very knowledgeable about what they do
April 2023 by Sean Cumberland
Great products, attentive staff, highly recommended, will shop here again.
April 2023 by Michelle Allen
Popped in for a repair, wry friendly and helpful staff members, also ended up buying a new item
March 2023 by Deborah Gaskin
The reception and service I received during a recent visit to Goldsmiths Derby, was excellent. The staff were friendly, knowledgeable, and very helpful with my purchase. I didn?t feel at all rushed and nothing was too much trouble. Thank you ?
March 2023 by Adam
Overall very polite and helped me understand what I was buying
February 2023 by Dorian Kroehl
We have not yet bought a watch but today's pre-sales consultation with Laura was excellent! Polite, informative and extremely helpful. It reminded us why shops (as opposed to online stores) have a firm place in today's retail landscape. Top marks, thanks again!
February 2023 by Nikky Waring
Fantastic customer care from Layali, Stacey & Raj! No hard sell, just knowledgeable & interested in your requirements, even if you just want to look (and dream!) I was lucky enough to buy a beautiful Tag watch; with a large enough face that now I don?t have to put my glasses on every time I need to check the time! The interest free credit offered by Goldsmiths is also a plus point ! Highly recommend Goldsmiths in Derby!
December 2022 by Julie Hayes
Laura and Stacey, were fantastic. Customer service was on point. Very friendly and also knowledgeable regarding products and what I needed as a customer. I had my rings that were important to me resized and it turned out to not be a simple job but they were super helpful in ensuring they were right. My birthday gift we also purchased from teh store was just what I wanted and they were great in helping me choose it too. Highly recommended, the service was brilliant...we will be back as customer sevice like that is hard to find. Thank you ladies!
December 2022 by Christine Elliott
Called in to see if I could have a stone replaced and was served by Louise, she explained the service they provide of sending the ring away for an estimate and explained that if this was what I wanted it would take at least 10 minutes to take all the details down ,It was very professional and I would like to thank her for the way she dealt with me.
