December 2023 by Kalwinder Singh Dhindsa
Super customer service. Came in with an issue in relation to my account details. Between the staff member and the Bank Manager they were able to help me out with excellent assistance.
August 2023 by Thyani Dixon
The woman robbed me of £10. Its funny because she was so certain of herself that's not much you can really say. If you're working there and you're scraping for £10 I question what they do behind closed doors. Dark brown/ginger haired middle aged woman. Halifax you say your workers wear cameras but there aren't any for this.
June 2023 by stefo xaxo
Really incompetent and being asked to go twice for the same thing when they took my details the Frist time.
February 2023 by Rob Malik
The staff have allways been very nice and friendly over the years. However there is a real lack of staff to help and support these days. Its too busy, and not welcoming like it used to be. Time to change banks! There is only one halifax in Derby, no where near enough.
October 2022 by Christine W.
Been with the Halifax for more years than I care to mention! Absolutely brilliant online banking App and never had any issues when using the High Street branches in Central London, Derby or elsewhere - except maybe sometimes for annoying customers or queues.Definitely the best choice!
August 2022 by Stuart Dixon
Virtually uncontactable. Internet security is impossible to navigate. Don?t waste your time telephoning because even when they do answer the phone they can?t correct their own system failures. Absolutely abysmal.
July 2022 by Sandra Crawford
Great staff, great help.
June 2022 by atlantic Ocean
Closed all branches, only in city centre open, very high charge mortgage interest. Very high loan intetest. Very greed bank
May 2022 by Paul
customer service is the worse ever I need to change a mobile number for my additional card holder for internet buying as the old one no longer used. I have tried to contact them via their app (no reply) also telephone and just keeps ringing. pathetic.
January 2022 by HAMEED RANJBAR
Very poor customer service.I discussed about my problem and they could not sovle and cut me off.
July 2021 by Lesley Gadsby
Very good service.The girl who served us was lovely and pleasant.
July 2021 by Mohammed Ali
RIP off customers
July 2021 by Martin Scholes
Only one counter open as usual .Staff stood around chatting about there weekend plans while customers wait for an eternity
July 2021 by Malik Ikram
HiI would like to say thank you to ?Steph?, who assisted us today at the Derby branch.She was really helpful and kind.We were professionally dealt with by her.I wish all the Halifax representatives would offer a professional service as she did.Thank you once again and really appreciate the help she offered.Thanks
July 2021 by Malcolm Walters
The staff here are the BEST ! They went above and beyond their duties to help me with a difficult issue , don't know the individuals names but would like their superiors to know what a good/professional team they are , especially at the moment dealing with the general public and their issues .Thanks to you all in the derby branch ?
