February 2024 by Luke Simms
There was no communication between the restaurant and myself, I phoned to ask where my order was since they were close to closing time, no response on the phone and rang twice, if they had cancelled my order rather than accepting it then letting me wait an hour then cancelling, I could have ordered from somewhere else in the meantime. The tracking app also stayed on we are making your order, for the entire hour.Easy fix to this problem...Answer your phones and talk to your customers.Don't allow your website to take orders past a certain time.Don't accept orders if you do not intend to make them. If you don't accept them then I dont have to wait 3 days for a refund.If you want better pizza's I'd reccommend Zaza Pizza, it's right next to PapaJohns and actually cares what it's customers think. Honestly I liked PapaJohns before this happened. But not answering a phone that's no doubt in the kitchen is just plain ignorance. Not to mention terrible customer service.
December 2023 by Levent Salim
I wanted a large pizza, but they refused to make me half a Greek style pizza and the other half pepperoni, they told me that the system does not allow it. I've ordered from any other papa john, they always made my pizza like this for 10 pounds, they never made excuses and refused.
December 2023 by Yusuf Ali Patel
Ordered from here several times. Was good the first time. Won't be ordering from here after our last order. They got my order wrong, didn't pick up the phone when called and to top it all off, I found a hair in one of the pizzas.
February 2023 by Lukas jotautas
The best pizza place in the town !!! Highly recommended !!!
February 2023 by Skyler
This is the worst pizza ever they gave us the wrong pizza i complained about it ima post it to instagram snapchat and more good luck
January 2023 by Mark Stone
If your more than 5 minutes away don?t bother with delivery! Bad customer service
December 2022 by Sarah Hitchcock
I get delivery quiet often people on phone always give me the best deal, it arrives on time is nice and warm.Delivery drivers are always nice and friendly
December 2022 by Samina Arshad Mua
Great customer service and tasty pizzas. Would definitely order again!
November 2022 by Will Kettyles
Ordered my x2 large pizzas at 21.33hrs, called at 22.00hrs asking where it was. Informed by the branch driver came and left coz noone answered, yet I am sittin in the lounge waiting for it. Asked branch why the driver ddnt call my number or knock on the door?Told driver left, wil be back in 2-3mins.It is now 22.20hrs stil not arrived and called branch again, informed the driver was never at my address but he is on the way. ??? What are you all smoking?????
November 2022 by William Hughes
Really good food. Really good service. The pizza tastes really nice.
October 2022 by Ryan Reed
Tried to order online for delivery, the website put it through as collection. 40 minute round trip to pick up cold pizza as the website also defaulted to a more distant shop.Gluten free pizza was badly topped and bad tasting.PJ's complaints team seemed disinterested in being helpful and the only request they actioned quickly was to remove my data from their system, I'll assume because its easier to was their hands of the problem than fix things.Dietary restrictions: Gluten free option tastes really poor. Would recommend a supermarket GF pizza...or even the Papa John's pizza box over this.
July 2022 by Kim White
So sat in my car outside, a colleague of papa johns, came out side and threw his paper towel after use right outside the shop, on the floor!! Now we all know there's to much litter allover, so doing this isn't good practice. I shouted him to pick it up, he wasn't happy, which I get, an then he was nonchalant and rude, again not good for papa johns! 16th July 2021
June 2022 by Robert Portman
I reckonmend papa john's pizza cause it's the best pizza hut don't do gluten free anymore but papa john's do
June 2022 by kaitlin king
Bradley is amazing at the job , fastest delivery ever had from papa johns!!!
May 2022 by M Singh
Rubbish Service, delivered pizza after an hour. Very rude on phone, never order from Papa Johns Osmaston Road, Derby.