November 2023 by Angela Budworth
Great experience, staff very helpful, Faye was excellent, took her time looking for a great package to suit our needs. Would definitely recommend, Didn't take long at all.Plenty of space in the shop aswell for anyone suffering from Anxiety.
October 2023 by Baron Ridgard
Visited the TUI derby store today to get some euros for my holiday, I was served by Hannah and she was very approachable and did everything to help me with answering any questions I had, she also gave me the best rate on my euros will definitely be returning to book my next holiday with her, Thankyou!
August 2023 by Grainne McDevitt
We normally book online but we went into store to have a browse. We was served by Hannah who spent the time getting to know what kind of holiday we wanted and what was important to us. She filled us with confidence and really knew her stuff!! We are now counting down the weeks to our holiday! Thank you Hannah, we will be seeing you again soon to book another holiday in store!
August 2023 by Lol M
Needed help on a new holiday destination and was given so much advice/support by the lovely Hannah.Her knowledge on many different destinations was outstanding, especially all her tips on Turkey and her customer service was impeccable! Would not go anywhere else to book my holidays! Thank you so much Hannah :)
August 2023 by James Goff
I recently booked a holiday at the TUI store in derby, hannah served me and helped me find my perfectly holiday!!She was so kind, caring and attentive and just made everything smooth sailing. Will definitely be back. :)
August 2023 by harry pountney
Booked a holiday with them last week, amazing team. The girl who helped me with my booking, Elysia, was very helpful and made the process extremely easy. Would highly recommend booking your holiday here.
August 2023 by Jonathan Hurring
Recently booked our holiday to Skiathos with Elysia at Tui Derby. What an incredible experience and a total joy to be supported by such an energetic and positive character. Elysia also helped us to get our currency prepared for our wedding and this was done without delay. Elysia clearly oozes charm and capability in abundance and contributed to a stress free holiday experience.
August 2023 by Michael Mosley
i recently booked a holiday in your Tui store and was really impressed with the customer service. especially Elysia she was more than willing to help and made it a enjoyable experience.
August 2023 by Abby Downing
It was my first time coming to the store as I needed to collect Euros for my holiday to Tenerife.Hannah and team were super kind and helpful.100% recommend coming to this store ??
July 2023 by Lieanne Weaver
Iv booked 2 holidays recently at TUI derby all the staff are friendly and welcoming Faye was my advisor she was lovely she asked many questions to get me the my first perfect family holiday on my own explaining how easy things are ie app and I got it all with in my budget with no pressure. The second was a last minute thing for a long weekend in the sun.. I will Most definitely be booking more holidays in the future Thankyou x
June 2023 by EDEN WILSON
The best experience with the TUI derby team,From start to finish Hannah was amazing just amazing - from giving us recommendations from the right hotels and helping us from booking and supporting us whilst we were away. Also the TUI team when landing introduced themselves to us and supported us if we ever needed to.
May 2023 by matthew Brown
Hannah at TUI derby is excellent customer service is really good and she listens to everything we require for our holiday love going to see her already booked 4 holidays this year looking forward to booking more
April 2023 by Geoff Lewins
We have just returned from the holiday of a lifetime in Orlando , 9 of us, 3 generations aged from 4 to 62 and would like to express our thanks to Bernice and the team at the derby tui shop. Our package was quite complicated with car hire, villa, Disney and universal tickets so there were a lot of moving parts and as something of a control freak I wanted to know how they would all work and be sure that we were doing all of the right things .So we were quite high maintenance and the tui team were great at making sure everything was in place, making multiple calls where necessary. As a result everything worked like clockwork and we had a brilliant time. Thanks againGeoff and family
March 2023 by Hannah Morton
We have just booked our first family holiday, we usually book online but we were unsure of where to go and we wanted to know we had the right facilities for our little one! Faye listened to all our ideas and was so helpful in finding us our perfect holiday! She was so helpful and took all the stress away and explained everything to us! Thank you so much! We will definitely book our next one here.
March 2023 by Julie Wisdom
Myself and my friend visited TUI Derby with a very vague Idea of the destination and type of holiday we were looking for.. Faye was absolutely wonderful she went over and beyond what we expected and gave us amazing advice. Her vast knowledge of travel and suitable tailored holidays was exceptional. Really cheerful and welcoming manner. She is credit to your company and we cannot thank her enough. Can't wait for our holiday to Portugal. Thankyou Faye we shall be back
