October 2023 by John B
Good service from polite, efficient staff, but surprised and disappointed that price for reusing my own, perfectly good frames was much higher than buying complete new glasses!Logically price should have been much lower!
August 2023 by Aimee roberts-nichols
Always a great service especially with my boys that have ASD and terrible anxiety. Today the optician was amazing with my 13 year old, talked him through everything he was doing, gave him time to process etc.
July 2023 by Marc Jubb
Professional, quick and easy.Everything was explained to me and I left with no questions.Excellent service.
June 2023 by Andy Morton
Great service, made me feel totally at ease after a bad experience at Specsavers (hard sell routine!). Vision Express Sadler Gate were polite and professional in every way possible. Thank you so much for a true example of customer service.
May 2023 by Fran Smith
Nothing was too much trouble for the team. Pleasant experience, was made to feel so comfortable
February 2023 by andrew scott
Very pleasant and I felt really looked after .Thanks
February 2023 by Rich Hawksworth
Very caring team and the customer service I received was superb.
December 2022 by Ian Spencer
Extremely nice and experienced advisors I found the optometrist very professional and friendly.
December 2022 by Saroop Pawar
Lovely staff and very kind optician.
July 2022 by Dylan Probert
No issues with the actual eye test, but after service was poor. Frames are so expensive compared to online retailers and had no interest in offering an improved price on a pair of £199 frames despite thousands having been spent over previous years of custom. Wouldn?t even do a PD measurement as I was not purchasing frames direct. Really dissatisfied and will find a new opticians moving forward.
July 2022 by Molly Goodwin
Excellent service. The staff make you feel valued. The optician is superb.
August 2021 by Tim Gough
Very polite welcome from Debbie who was very well presented.The eye test was smooth, informative and fast but didn?t feel rushed.On payment Debbie asked if I worked with a computer for more than 4 hours a day, which I do. She explained thst I could be entitled to claim for the cost. Very nice personal touch. Fantastic ?
August 2021 by Vicky Wright
Had a great experience at Vision Express in Derby, no rush or pressure choosing my sunglasses and reading glasses. Very friendly and relaxing atmosphere. Good selection to choose from too! Thank you all for your help ?
July 2021 by Judith Ridley
The staff are incredibly friendly and helpful. Nothing is too much trouble for them. My only criticism would be that it is difficult to get a timely appointment and contact lenses and new glasses seem to take a long time to arrive......yet another constraint of covid.
July 2021 by andrew kitchen
Very friendly service. Efficient and not pushy Knowledgeable team explaining my eye sight issues very clearly. Good range of options. I also take my daughter here and thoroughly recommend them. I?ve found their after sales service to be equally as excellent.
