October 2023 by Matthew Jones
Pizza took 1 hour 30mins to arrive. Stone cold and hard like cardboard.Tried calling but no answer. Waste of money...
October 2023 by Gaynor Prokipczuk
Disrespectful staff, food isn't great and is way over priced. Steer clear.
September 2023 by Jason Elliott Music
Bought the new fries and the portion wasn?t great, called up and spoke to the manager and it?s wasn?t a problem at all and they sent me out another lot. Thank you for your professionalism and great customer
September 2023 by rachel gallagher
Disappointing burger pizza no sauce and twisted dough balls chocolate with no sauce just
August 2023 by Yasmine Howard
Substandard pizza barely any cheese and a tad bit over cooked. Very rude ?manager? messed up our entire order and refused to take accountability, wouldn?t listen, highly defensive. This man acted paranoid and had a very bad attitude and no customer service at all. I?ve been a retail manager and this isn?t how you approach customers who have a complaint. Even my brother tried to talk to him but the manager was snarky and rude still. I asked for a replacement he refused. I told this manager he was rude and refusing to take accountability and I wished to complain about him which his attitude still was bad and he was unfazed that we wanted to complain about his poor customer service. We?ve had orders messed up before but the staff have always been helpful and friendly and rectified the problem but this manager is on a whole new level. In the end we didn?t buy a replacement pizza because the man acted too rude and and we didn?t trust him. We paid full price for a large pizza so didn?t expect this poor standard of Pizza and service.
August 2023 by Hatshepsut
Very helpful lady, talked me through everything as never been before, place was empty as somebody was taking out delivery orders
June 2023 by danielle greenhalgh
We order from here regularly and there?s always something wrong however tonight was the worst. Said the delivery time was 20 minutes took an hour. When it arrived was luke warm and both pizzas were missing toppings they also sent the wrong big dip and when we asked the driver he said we could wait for a new one to be sent. What so the pizzas can be colder than they was. Absolutely fed up paid nearly £30 for 2 pizzas waste of our money
May 2023 by Tony Merriman
Really Bad pizzas uncooked the base was wet and had no taste my wife spent most of the night throwing up I do not recommend.
April 2023 by Jack Brooks
Got my pizza they forgot to add the tomato base to my order even after adding extra sauce they still couldn't get it right the garlic bread might as well of been just bread because there was nothing but bread no cheese no garlic and no sauce
April 2023 by jono nottz
Food is clearly never checked , nursery children could have done better imo and this was clearly thrown in the box with no quality check or any check at all , I know you have guides and guidelines on food prep etc but heanor domino?s clearly doesn?t adhere to them.Staff are rude, lie about orders and so called ?managers? , they don?t answer the phones and if they do they just hang up after threatening customers, not very friendly or customer oriented.If you are lucky maybe you will just get lied too but you certainly won?t get your order sorted they will refuse, to help or sort it out and fabricate lies around this excuse or threaten you but if you are into that and like pizza that is either dry like cardboard or swamped in sauce and cold then this is the place for you ??, otherwise I wouldn?t recommend this to my dog.
January 2023 by Kerri Nash
pizza not delivered and a cocky teenager on the other end of the phone. have complained to head office to recieve a refund.
January 2023 by Victoria Leeland
Absolutely disgusting service from Dominos. Ordered £70 worth of food for my staff. Delivery took 80 minutes and upon its arrival it was stone cold, when I rang up to complain the "manager" was rude to me & refused to replace the food (I offered for them to collect the cold food) he then refused to collect the food and refused to replace the food or give us a refund. He said we could have a 50% refund which would mean I have still paid £35 for food that is stone cold! Not acceptable
December 2022 by RHYS
Although leaving this review won?t affect anything in the way this branch operates. I thought I?d share my insight on the experience myself and my partner have just had?..Ordered at 6:35pm on the app (with an expected wait time of 20mins). Now this is also bearing in mind that it?s a regular Thursday evening (no major event?s happening).Had to call once and ask where the food was and was told our order was the next for delivery.Another hour later our food arrived at 8:00pm, stone cold & they forgot our correct order (there was no drink that we paid for and no fast offer to rectify the situation).Ended up having to put the food in the oven?Should have bought a £12 pizza deal from Morrisons!!!
December 2022 by Christopher Lockwood
Terrible. Pizzas arrived two hours after ordered. All cold and one missing. Never again.
December 2022 by Pablo Martinez-Moore
Don't order from this branch.Ordered 4 pizzas and sides at around 1155 requesting a delivery time of 1230 to 1245.They delivered at around 1350.Apparently they tried to deliver once then drove off. Despite there being a phone number on the order they never rang.When it arrived it was cold, and missing 3 large dips.Monkeys could do a better job.Rang 3 times to complain. Manager seems very young and inexperienced.I would drive to Ilkeston or another branch than deal with this branch. I wouldn't opt for delivery, it seems a lottery as to when you will get your order and no management of workload.
