January 2024 by John Silvo
Very helpfull in shop.was able to sort my order easily. Call centre could could not do what shop was able to do easily
January 2024 by louise odell
Brilliant today, went to have a bulb replaced and was offered the free winter health , which originally said no but so glad I did, was originally advised by a local tyre company all 4 tyres needed replacing but after the check was advised no way, only 1 had concerns but not urgent. Such a lovely man but did not see his name otherwise would have mentioned it, thank you Ilkeston Halfords ?
December 2023 by Jonathan
Massive thanks to Chris for sorting a hassle free exchange of a faulty product and arranging a collection at another store which had the same product in stock. It's this sort of customer service which will bring be back to Halfords over other stores. Great customer service!
December 2023 by Paul Holmes
Purchased 3 bikes for grandkids xmas and everything was perfect. Picked up on time with no hassle. Great service and found Ben absolutely brilliant.
December 2023 by Jake Statham
Very helpful staff and not too busy, I went for a bike and was swiftly helped and although we couldn't find the correct bike for my child we had a great time trying out all the bikes.
December 2023 by Sara
Picked Halfords because of the fit service. When we collected the number plate they refused to fit it. Had to contact customer service to ask for the fitting fee to be refunded but no reply.
December 2023 by Ryan Secker
Went in for some bulb changes. The gentlement that greeted me were incredibly friendly. I believe it was Ben that fitted my bulbs for me, lovely lad and got the job done really quickly. Would go back in a heartbeat
November 2023 by Neil Woodward
Both headlight bulbs had gone on my car. I went into the store and choose two new ones. I asked the assistant behind the counter if he could fit them for me but also I explained I was concerned that both had gone at the same time. No problem he said we will try one and see if that cures the problem. It did so he fitted the other for me. He was very helpful and full of great advice. The weather was awful and he did it all in the rain. I wish I?d had got his name as he deserves some recognition for outstanding customer service. A credit to Halfords.
October 2023 by lynn dodd
Just been into Halfords Ilkeston to get a number plate replaced (21/10/23), staff couldn?t be more helpful if they tried, they were great. Although while I was in there, there was another customer being very abusive to one of the staff, swearing a lot. This was completely unacceptable and he should be ashamed of himself, it was embarrassing. Felt very sorry for her but she was really calm and professional. Well done girl ?
October 2023 by Rita Porter
Really pleaded with the service this morning. Pleasant and helpful assistants. Did a 10 point check on my car completely FREE ?. Contrast to my garage where I take my car for service and MOT every year. Refused to check my tyre pressure!
October 2023 by Kelly Carter
Went to the Ilkeston branch today to get a emergency puncture repair, Ben and Phoenix were superstars, they were just all round helpful and genuine good guys and they work as a team effortlessly. A real credit to the store.
October 2023 by Sophie Jones
Atrocious staff, the customer service is horrendous and they?re lazy, I recommend Sutton in Ashfield Halfords if you?d like actual decent human beings. The senior guy there is awful.
October 2023 by John
Went for a wiper blade but couldn't find the right fitting.The staff were very helpful and sorted me a new one out.
September 2023 by Blake Webber
Took our car here for an MOT, it was really easy to book in at this garage. Our car was seen to straight away and repaired with a quick turnaround time. Communication was great and staff were really friendly and welcoming, would definitely recommend using this garage.
August 2023 by Richard Sparkes
Rang the number on the website, got told they fit subwoofers. Drove 20 miles. They do not. No apology just a rude woman called Stacey blaming someone in South Africa. There?s 500 quid you won?t be getting from me. Massive let down
