January 2024 by Katy Rose
This is truly the worst supermarket I have ever shopped in. Just been in and the place was very busy. A least 25% of the shelves are empty. No tills open despite at least 5 people having to queue for the self service trolly checkout. Five members of staff just standing around doing nothing except telling customers that its now every supermarkets policy to not open checkouts.This is clearly not true as I have gone through manned checkouts in the last few days in Sainsburys, lidl and Tescos.Absolutely appalling lack of customer service and I willbe taking by business elsewhere in future. The manager of Asda Langley mill should be ashamed.
January 2024 by Beige Thursday
Appalling service, was forced to scan my trolley shop through the self checkouts whilst colleagues were talking each other. Will not be shopping at this store again.
January 2024 by Angela Dodds
I always look forward sunday to go to Asda the staff are always helpful and got time to speak to you
December 2023 by Anthony Hughes
Empty shelves, poor replenishment, stock in aisles, no till service. Used to be a real pleasure to shop here but our experience today was very disappointing.
December 2023 by Jamie
Awful supermarket, staff are rude and when we presented our blue light NHS card we got scoffed at by the cashier who refused to accept it, we left checked the terms in the car went back in to customer services and couldnt give a hoot they were very rude, ASDA you lost a customer today, only ever sell junk food to degenerates anyway so no big loss, UKs wallmart lives up to its rep.....I hope Lidl and Aldi put you out of jobs go ask them for customer service training as their making you look stupid on all fronts it really is embarrassing...........
November 2023 by Jennifer Sinclair
Cafe not busy waiting 35 minutes for 2 meals staff disinterested and said they were waiting for the chips to cook! So dishonest as well. Won't be going back any time soon
November 2023 by Martin Smith
Not the biggest ASDA but has a big ASDA opticians attached and got the new goggles I desperately need. Helped by a lovely lady called Alison.
October 2023 by Josie Hicking
The guy on the pizza counter on Friday afternoon 27th October at about 3pm(didn't get his name) is so lovely, chatty and helpful, what an asset to the store ?
October 2023 by Beryl Goadby
Went in today. 2 people before me in the queue. Stood there for 15 minutes no-one came from behind the screen to serve. After 10 mins an assistant came out collected something from 7nder counter. No acknowledgement, eye contact.or apology for wait. Poor customer service. Really needs sorting. At least 2 people behind me gave up waiting. Pharmacy only. Rest fine.
September 2023 by Jonathan Codling
Used to be good in Asda. Deals are now pretty much none existent. Some of the Staff keep you waiting at self serve for age related things.
August 2023 by Tara Banks
Went to buy school shoes and trainer's Good selection better than tesco anyway.
August 2023 by J FBH
Superb customer service by Justine. Couldn't find a product, creme caramels. Justine went out of her way, tracking down one of her colleagues, to find us some from the stores at the back. She did this with a big beaming smile and a spring in her step. Fantastic.
August 2023 by Julie Longdon
Asda Pharmacy. What a shambles. It?s usually chaos, queuing for 20 mins is nothing new. Never an assistant permanently on the counter so if you just want an over the counter item you?re stuffed but tonight was extra specially bad. Put a repeat prescription in seven days ago. Came to collect today to be told, after 10 mins that it hadn?t been done? I could either wait 20 mins or come back tomorrow. Assistant insisting I make a decision as pharmacist wouldn?t do it if I was calling the next day. Totally frustrating. Actually I was fuming. The place was a mess. Prescriptions everywhere. Piled high in boxes. Spilling out. If they can?t cope they shouldn?t take on the work. Nightmare place.
July 2023 by Ricky Musson
Been shopping here for around four years now, normally straight in and straight out but this evening @7:30pm I took my 74 year old nan for a walk with her little frenchie. Now we?ve taken the dog in before and she?s been carried through the shop and we?ve never had an issue, but this evening we walked past the security officer on the door and nothing was said. We continued with our shop as normally and came to the self check out which my 74 year old nan has isssues using so am helping her and she has to wait for approval. So I waved at a tall dark haired young lady to come and assist. Then she shouted across the store saying get that dog out of here now, I said there was no need to shout at me and can you please help my nan. But these two ladies were too busy gossiping and being rude. They both then starts shouting at me and shouting for security, I simply said I will go when my nans served, they continued to press on with their bad customers service skills and shouting.Now my nan is worrying about going back into the shop as she was really embarrassed for how we was treated. Absolutely shameful and it?s ok to log this for future training but this shouldn?t happen given the training when they have when starting the jobOne lady was much older with shoulder length blonde hair and the other lady tall with dark brown hair and very young. 730pm this evening of 18th July,
July 2023 by James Rose
Been a few times staff are helpful and great service, shop has a good layout and plenty of parking, good prices too
