December 2023 by Kaydie Jane
Never have I experienced such poor customer service! Recently new to the area. Second time visiting the pharmacy and the two women on the front desk were so rude! Faces like thunder, short and abrupt and bad attitude when talking to you, then my stuff shoved at a manager and told ?she will deal with you? waited 45 minutes for my prescription to be questioned twice about my address because it wasn?t local, not that it?s ANY of their business! Heard one lady question a guy about his exception and why he doesn?t pay for his scripts with such attitude like he was beneath her felt so sorry for him, he wished her happy new year and she looked at him like dirt!Changing where I collect from, both times I?ve visited they haven?t been good experiences.
December 2023 by Arit Shah
Fed up of this pharmacy, everytime you go on its takes 20 mins before you get your item and can leave. Always hest the a staff socialising at the back but not enough customer facing staff. Today had the displeasure of dealing with Kayleigh (iirc) and although I had ordered and had frustration getting my repeat prescription from the pharmacy, like everytime, I had to listen to the lecture that they need 3 days from reciept from the doctor to process the prescription. She ignored the fact that I said I had been trying to get a prescription for the last month. They have a go at us for not giving them enough time, but they don't ever have respect for the customers time that is wasted waiting for service. I mobmved here from Jaysons as they were as bad, and looked at you stupid when you asked for a prescription, but this place needs looking at and is a bad advert for the Boots brand.Now I need to find yet another pharmacy, are there any good ones in LE that don't waste NHS time?
December 2023 by Anya Barry
Never answer the phone absolutely ridiculous also don?t have prescriptions ready to collect when they?ve told you they?re available!
November 2023 by Linda Plackett
Staff member was very rude
October 2023 by Michael Wells
Rubbish. Called for my repeat prescription, one item not available ( vital). Said did not know when it would be available. Just said talk to your GP. Although other items available they had not made up the prescription although ordered 8 days earlier. Then had to wait 25 minutes whilst they got it ready. Phoned on Monday just after 8 am but gave up after 25 minutes when no one answered phone. They provide poor service.
October 2023 by Luke Fisher
Always great and friendly
May 2023 by Cheri Osborn
Absolute rubbish had my prescription over a week and left my husband waiting 70 minutes to give it him.
April 2023 by Matt Chester
Won't answer the phone, even when it's not engaged!!
April 2023 by Mike Heeley
Not happy with service provided! Don't think I'm being unreasonable when I re order my prescription on a Monday morning (8am) & they are not ready when I call to collect them on Friday lunchtime!This is not the first time it happened.Yes they sort them out, but to told it will be 15 mins wait take a seat really isn't on!I have now registered with another pharmacy as I've had enough of Boots!
April 2023 by Emma Allsop
Just want to say a massive thank you to charlie by sorting out my prescription I didn't realise my prescription was registered to another Boots pharmacy but Charlie did a fantastic job by sorting it out for me and got it ready while I was there very polite and very patient thank you again charlie x
April 2023 by LJ
Boots , always reliable, for most things , including sandwiches, prescriptions, toiletries, click & collect items.....
March 2023 by Anahita H
I visited this pharmacy this afternoon. I am sorry I didn't take notice of the pharmacist's name but it was a lady with black curly hair. She was incredibly helpful as I was really upset and emotional. She was kind and understanding and went the extra mile to help me. I am really really grateful. Thank you
March 2023 by Agata Nowak
I made an emergency request with 111 for important medicine (long story). Consultant sent prescription to this pharmacy, because it's open until 8pm. We arrived at 7pm and two ladies were closing the door. I called 111 again and they were as confused as I was.Why every source of information says that you're closing at 8pm (including 111?!) and in reality doors are closed at 7pm?
December 2022 by L L
Busy pharmacy but efficient, pleasant staff. Mandy very helpful.
November 2022 by B L
Busy pharmacy but efficient, pleasant staff. Mandy very helpful.
