March 2024 by Danny Rawle
This a lovely well equipped spa. It's got everything you need at an affordable price.
March 2024 by Louise Kingsland
Really enjoyed my first visit. Great value for money, I'll definitely be visiting again.
March 2024 by G Ska
As a diamond member I can't even tell you how much I regret upgrading my membership to lifetime diamond. Until then I really enjoyed the spa and I upgraded thinking I would enjoy it even more. That was the plan. Boy, was I wrong... treatments are always cut short and of a poor quality, with one exception where I was happy with the quality of the treatment (still was cut short but the girl made up for it with her skills). Last night's treatment was the worst by far, I'm in serious pain today and it's not a good pain. The girl had no skills whatsoever and she shouldn't be massaging people. I have reported those issues before on several occasions but was nothing but ignored. I guess the managers don't care because they don't have to care. I know I'm not alone, there's plenty of people experiencing the same thing and never heard that anything positive was done about it as of yet. It's real shame because I had a lot of faith in you when I decided to upgrade, now I have zero.
March 2024 by Sophie Distefano
Very busy, lots of people. Cafe staff looked stressed and over run.
March 2024 by Susi Mintobrown
Visited today with my husband. The spa was busy but there are lots of rooms so there is always somewhere to go. Lovely facial. Clean and well kept - showers cold but no major problem
March 2024 by neil garrard
Great value for money, treatments excellent, pool and spa area ok, a bit of refurb ongoing. Afternoon teas very nice, although a bit slow coming?
March 2024 by Louise Wells
Fabulous relaxing environment
March 2024 by Anita Benson
Super facilities and good prices
March 2024 by Dawn Dugmore
Have been here a few times before and had a very relaxing day. However on this occasion, it was absolutely rammed, they had totally oversold the availability and totally cashed in that it was Mother's Day. What should have been a relaxing enjoyable experience turned out to be the worst, spending most of our time walking round as there wasn't space in the steam rooms to sit and enjoy, no space in either pool. The afternoon tea was a farce, again totally over booked. Tables not clean, wasn't given plates/cutlery, half of afternoon tea missing and had to ask for it, didn't even get jam for the scones despite asking for it, to be told 'its coming' it didn't. Then came the treatment. This was the only decent part, when we finally got it, half an hour after our allotted time. To say it was totally disorganised is being polite, with the spa reception saying that they're not running late??? Thank you 'The Clifford' but this experience has completely put us off the place and we won't be going back
March 2024 by Martin Sheppard
Love it
March 2024 by Nick Burns
Never again will I set foot in this dump. Awful experience from beginning to end. A lot of money wasted.The clifford do their absolute best to sell this place as an amazing spa with regular refurbishment to add new 'amazing' facilities. As a result they oversell and far too many people visit here. I got here for 9am on a Monday morning and it was rammed. People everywhere. It was almost impossible to relax and enjoy it because there were far too many people. We hardly managed to do anything because everywhere was so busy, I have actually relaxed more on a packed tube train in rush hour! Staff were incredibly unfriendly and unhelpful, they made no effort to offer directions where to go. We were never made to feel in anyway welcome. They call this place a 'health club' but its more like a leisure centre with a few heated chairs and foot spas.A few years ago I nearly became a member here. It was a choice of here or a spa in Northumberland, as I have a second home up there. Thankfully I made the right choice and chose there. The spa there is very peaceful and quiet. Some evenings you can even get the entire place to yourself. The staff know their guests by name, treat everyone with respect and always do their best. Admittedly it is a lot smaller and doesnt have all these ridiculous extras that the clifford try and promote. Just a simple peaceful health club with everything you need including free tea and coffee you can help yourself too when you like. It is a million miles ahead of this ridiculous place.Save your hard earned money and go somewhere else where you will be respected.
March 2024 by Madi Farrar
A disappointing day, we purchased the spa package voucher back in Dec and decided to go for my birthday 11/03.The receptionist asked if we'd been before, which we hadn't and she proceeded to direct us to all facilities from her desk. We had paid an extra £10 each for robes and a towel, the towel was quite threadbare, and upon finding a locker realised we needed a padlock. Fortunately my friend had her gym bag and had a spare.The spa itself is lovely with lots of choices of treatment rooms, but sadly there were too many people there. We struggled to find a seat in any of the spaces, and found very limited hooks for towels outside of the steam / sauna rooms.We'd booked afternoon tea in advance, one veggie. We quued for 20+ minutes just to be seated in the restaurant. Tea was a single cup and juice in a plastic glass, the tea plates were saucers and most of the cafe area was grubby and needed a good clean.The afternoon tea was basic, with bland, squashed triangle sandwiches. Because of the veggie options my friends meat ones (2) were slopped onto a separate plate. The whole area seemed under staffed, with one lady on reception, escorting to tables and taking drinks orders.Finally I thought the spa treatment might be the saving grace, sadly not. We opted for the full body massage which left us confused as only the back of our bodies were massaged. With previous full body massage I've been asked to turn part way through the treatment for the arms, shins, and shoulders to be massaged??My therapist never spoke, never asked about the pressure applied, just got on with it. I knew I had a lot of knots on my shoulders but she just seemed to (literally) brush over these. After 30 minutes we were told that was the end of our treatment and our after care card was how to book another package with an offer for today only. No thanks!Annoyingly when I got home and checked our booking I could see our spa package should have been 50 minutes, not the 30 we were given and afternoon tea should have come with a glass of prosecco.I wouldn't go back, I think as a gym and spa attached it's great, but not for a relaxing get away. My advice is save your pennies and enjoy a better quality spa such as Aqua Sana and Champagnes.
March 2024 by Lynn Wheatley
It's so good to be back. The best spa at affordable prices. ?
March 2024 by Charlbrad2002
The spa was absolutely amazing I would definitely recommend, the staff was amazing and would do anything for you. There are several rooms to go into with different themes and smells. Best spa for the best value for money.
March 2024 by Rebecca Robertson
Amazing mum xx
