October 2023 by Deac
Rude. Rude. Rude. The woman who served me behind the counter when asking about my Passport spoke to me like something off her shoe. Her facial expressions and tone was so dismissive, the rude statement is an understatement. Clearly no standards are being applied.
October 2023 by Lou Lou
The lady?s at the post office are very friendly polite and most helpful I always use this post office keep up the good work girls ??
June 2023 by TK Maxx
Very dark hair Brunette girl who just served me currency gave me 800 euros all in 50s and was the rudest member of staff ever avoid this place
April 2023 by Georgia Edits
I went in to return an Amazon package. My first time doing so, so I had NO IDEA what I was doing. The woman standing behind the Postal section, didn't give eye contact, was blunt / rude. She told me I had to have my return packaged - fair enough, but you're a Post Office, so why didn't she suggest which envelope or packaging I should go for, for my returning item?? She kept sipping/drinking her water too as if she didn't want to talk. Then I asked her where the other Post Office(s) is/are, and she just said "over there" and pointed. Oh yeah. Because that's helpful information !?!? I think she needs a new job !!! Unhelpful, rude & no communication skills ......
February 2023 by vamsi tagedta
Had a very good experience when went to submit a Application.
December 2022 by Nigel Chapman
Went to renew driving licence apart from a return of my good morning greeting no please or thank you was present very rude lady who needs to look for a job she may like ! Customer skills non existent!
December 2022 by Jaiden Edwards-Brennan
The Indian lady that works in there is one of the rudest people Iv ever met Iv not been back since how she still works there I don?t no
October 2022 by Lee West
Went for passport application. Lady who served me was very helpful friendly & efficient she did all including photos. Excellent service
May 2022 by Esmerelda Weatherwax
I went in to get a passport photo at the booth. The few instructions on the outside of the booth were in English, but when I inserted the first coin I was surprised to find that all the instructions were in French! I saw no warning about the instructions being in a foreign language, and they don't do refunds. If you don't read and speak French, you may want to use a different photo booth.There were also instructions to sanitise your hands before and after using the booth, but no sanitiser was provided.
May 2022 by Justine Nettleton
Will never use this Post Office again. Rude staff who are there for only their own benefit and not interested in the customers. Rushed and unfriendly.
March 2022 by Kevin clarke
What a fantastic and helpful post office the staff can?t do enough for you
November 2021 by Julie Whitehead
The long eaton post office has gone down hill rapidly, I find the staff very unhelpful and rude.Considering the elderly use their services more than young their really don't deserve the business.Sawley Post Office are so lovely they get my vote.
July 2021 by Denise Faye Dingding
Went there last Tuesday and I had the Indian lady who catered me. I don't know if that's just her personality. but she don't smile at all. It was too busy that day and I don't think that will be the reason for her attitude. I felt embarrassed as she was talking to me since her voice was too loud that the other customer in the back can hear what she says because I came into the counter many times since I paid online at the royal mail app because I thought that it will be easier and she says that the branch don't usually entertain that kind of stuff, even the printing of the label she told me that they don't do that there which I think that is still acceptable. Lucky I already printed label at home just in case and told me again that they don't scan the barcode. But I was too eager that she should try it and then it suddenly worked, she is also shocked that time. Also, when I was waiting for her to call me again, the indian lady and the other lady is talking and thought that I did not hear it, but I heard the other lady asked the indian lady of what is my concern and then the indian lady answered that I paid online and then I took a bag from them, which I think is not right as they were talking in front of all the other customers. Like, she could just tell me if I needed to pay the bag because I don't mind at all and not like telling the others. Feel so really embarrassed that day. Hope you'll get action with this.
July 2021 by Callum Morrison
Excellent, young woman behind counter super helpful with car tax especially as it was right before closing but took the time and care to help me. Other lady as well very helpful. Clean well kept and great customer service!
July 2021 by Terina Sargeant
I asked for a copy of my tracking number for a letter and was told by an Indian lady that it's not possible to print a copy receipt. I said surely your POS system will show you the date and time I came in she said no. I had a freepost parcel to give them but as they weren't aware it was free they told me to put it on the scales. I turned it over and said "it's free" so another Indian woman snatched it away out my hands over the counter.The postmaster there is totally different. He will help you no end and tracked my letter for me by checking the POS system to find my transaction. At least he isn't rude. He is a credit to that place.
