January 2024 by Sue Waldron
Sqirish has been brilliant helping me with my new hearing aids.she is a credit to your company. Very patient and approachable.
January 2024 by Beverley J Brooks MBE
I wasn't expecting this high level of service from a big company but I was really amazed. The support choosing my new frames was great - it took me about an hour but Soraya's patience and guidance was wonderful. Thank you all so much
January 2024 by Marie Crowley
Brilliant. Have a family history of macular degeneration so the additional tests are a welcome peace of mind
December 2023 by john willmott
The staff are great glasses great and excellent value for money
December 2023 by Kerry B
Excellent service from Abdur today when I attended for a eye test re-check. He was friendly, carried out a thorough assessment and listened to my concerns. Thank you.
November 2023 by KC Hart
Excellent service and friendly supportive staff
November 2023 by jim stewart
Great service, really look after you here.
November 2023 by Pushbike Paul
Excellent service. Appointment requested at 10.30 and offered a slot for 11.30 same morning. Very friendly and helpful staff.No problem too much trouble. Top Marks.Kind Regards. Paul Wilcox.
October 2023 by Alex Reason
The service me and my son recieved today was outstanding. He was very upset about having his eye check due to hospital experiences. The woman doing the pre-checks was not only training a trainee she took the time and patience to reassure my son, she was so caring and patience I couldn?t asked for a better service. She even showed my son her having it done, found stickers and put notes for the optician for his eye sight. Thank you Long Eaton Specsavers you have not overcome my son?s fears, you help a mother trying to get her son eyes checked so he can have further assessments for his education needs. ?Thank you! Especially to the woman who took the time to care even with a busy reception area.
October 2023 by Jane Williams
Certainly wasn't impressed that my daughter was left in tears after ringing Specsavers Long Eaton on the advice of her GP to book in to have an eye examination by an Optician. The receptionist scoffed at my daughter in a patronising manner telling her they do not do that!! Strange, I thought Opticians were all about eye health?!! Perhaps patronising, humiliating and upsetting a young woman in need of support was far more of a power trip agenda for your receptionist today!Shameful behaviour. Disgusted but not totally surprised. We all have busy jobs and we all have days we don't feel like putting on our best customer happy faces, but when in a role working with people in vulnerable situations if you can't put your personal issues aside then you shouldn't be in this kind of role!
September 2023 by George England
The Long Eaton store never answers the phone. I've tried calling on five occasions, at different times of the day.
August 2023 by Dawn Hazell
Visited August 2023 and The Receptionist was very helpful friendly. The Optician who did my eye test was very helpful and kind and explained the outcome. The staff at specsavers are all friendly and welcoming.Keep it up all of you...and Thank you
August 2023 by Mc Jobby
Amina the optical was lovely. However the seats and waiting areas leave a lot to be desired and I could overhear others talking about their medical conditions.
August 2023 by Laura Hardy
Partner had a sight test booked and was seen 20 minutes after his appt time with no apology for the wait. Sight test was 30 minutes long and at one point he had to ask if everything was OK as the Optom spent an age performing one part of the examination.On the dispense the DO spent ages looking for the old PD rather than measuring the PD herself. Then complained she couldn't reach to measure for vdu because the patient was tall and she wasn't. No explanation from anyone that his rx had changed and what to expect.Rang in to see if spex were ready as he was unable to get there on the the collection date, was told yes they are ready but you can't come in that day and will need to book another appt to collect, that appt was a week later even though they were ready and in store. What the heck??!!
July 2023 by Juliana Idogho
Good ambience, polite and hard-working staff. Always on their feet, ready to assist. I commend their resilience
