December 2023 by Ian Freemam
I was concerned by the reviews of this place when my insurance company said our car was going here for some repairs, I almost asked to go to another garage but decided to give them a chance.The paint match and alignment of panels/ trim is decent enough. The issue I had was that my car went in there clean and came out filthy, there was a big black mark on an alloy wheel that I eventually managed to polish out, both front seats had mud on them, the dashboard had a foot print on it and the footwell and door cards were all scuffed and filthy from someone's boots. Whilst I didn't expect the car to be valeted like all other garages have done in the past, I certainly didn't expect it to come back in this state.No updates on the progress of the repairs either.I certainly wouldn't reccomend this place, I wish I'd just asked the insurance company to pick somewhere else even if it meant travelling a lot further.
November 2023 by Lisa Ruce
Just had my mini repairs done. The whole experience was effortless and worry free. My car was gleaming when I got it back. The service manager John was amazing, very considerate to the fact I was without my car. He let me know throughout what was happening, as did his staff. Would highly recommend them all day long!
November 2023 by Paul Pattison
Excellent company very pleased with the repair I have had done paint match perfect would definitely recommend this company well informed through out the repairs
October 2023 by Liam Lambert
I have Just had my van back after being repaired at Lucy Black design after my insurance sent it there. I looked at their reviews online and some did make me feel a little apprehensive. I can honestly say that this wasn?t the case for me and my van. From start to finish I was kept updated regarding work being carried out, Was given a realistic time frame for when my van would be repaired and any questions I had was answered. Staff were polite and friendly.
October 2023 by Oliver Brown
If I could give this place less than 1 Star I would, this company is an absolute joke? from lies about completion dates and shoddy workmanship, the paint job didn?t match, air temperature sensor wasn?t replaced and they failed to rectify my cracked windscreen.And to top it off they wrote my car off after driving it after being warned the timing chain didn?t sound right after the accident I had, the insurance company I used was just as Embarassing and they?ll have there seperate review, would avoid this ?body works? at all cost.One positive I haven?t got to deal with them anymore and the staff who returned my car and collected it where friendly and punctual.
October 2023 by Evie Markwell
Avoid this garage! Constant lies and your car will never be fixed!!!
October 2023 by Claire Pedder
Did a great job with our T6! Staff friendly and professional from start to finish.
September 2023 by joe_ strummer
***AVOID AVOID AVOID*** READ IN FULL!!My car was sent here from my insurance company after a NO FAULT accident. Eventually, Lucy Black Designs assessed the repair and put in a ridiculously high estimate and said they did not want the job anyway, (according to my insurance engineer) totally wasting everybody's time. This took over 6weeks - during this time they contacted me once after several phone calls from myself?. The lady i spoke to on the phone was very unhelpful to say the least?..My advice is choose a local bodyshop you know and trust, rely on ?word of mouth? or Google reviews. I found M&M body repairs at Alfreton, they quoted a fraction of the price and did an amazing ?on time? job?BE WARNED!!!!
September 2023 by Amanda Wake
Pro- very good paint and body work done. Provided with a courtesy carCons - took almost 7 weeks!!
August 2023 by Mavis Walker
DO NOT RECOMMEND. My car was sent here by my insurance company. Constant lies, promises of a call back which didn?t happen on many occasions, no option to speak to the owner. Unprofessional receptionist. Speak to John if you can. Just really bad vibes. So glad I got my car moved before any work was done and sorted else where.
August 2023 by Jack rose
Don?t let your car/bike to to this garage, had a crash at the start of June and my bike was sent here for repairs by my insurance, it?s been 2 months now and still no update constant lies about parts turning up and just to top it off, I got a fine for not being insured on the road and this incident happened on the 18th July, when my bike was at the garage, would not recommend
July 2023 by Nicola Simmonite
My car was sent here through my insurance company, and I'll never use them myself. I was due to get my car back on the 24th of June, so I spoke with the rental company to agree to their car return. Only to get a message from 8 ball to say that there was a problem and I wouldn't get my car back till the 27th, so I called Enterprise and explained, they were very understanding. I then had another call from 8 Ball that I wouldn't get my car until the 28th, so I made another call to enterprise. Yes, you guessed it. I had yet another call from 8 ball. I would definitely get my car back on the 29th. I just wish that they had waited till my car was ready and then called me. The whole saga was very unprofessional.
May 2023 by Norman Leah
Fantastic damage repair on our vehicle.First class receptionists and the finish of the car inside and out was top notch.2 × Bank Holidays in the time they had the car, originally quoted 3-4 days. Ended up 5 days because of this.Quality work and quality staff.Would definitely recommend them.
May 2023 by Rob Tomlinson
Iv had my Passat car delivered back to me today from Lucy black design ltd 8ball Ripley I couldn?t be happier they?ve made a fantastic job the paintwork is brilliant and it was polished witch was amazing thankyou so much to you and your workforce.
May 2023 by Trevor Haigh
They have had my trike for a year now lie after lie about parts arriving absolutely no idea customer service non existent don?t use them I have informed my insurance company hopefully they will deal with them
