March 2024 by Jason Kerr
Front desk (older silver haired lady) harassed us on multiple occasions about when my guests (who were not staying) were going to leave and kept giving me bad looks, it was unpleasant and demeaning, all because my friends wanted to see me while I was visiting(I will be booking elsewhere next time)
March 2024 by Liz Rocks
Stayed here as a stop over after some house hunting. Room and restaurant were excellent but the morning reception staff were over and above excellent, especially Nigel. I had a car problem and as it?s not uk registered, was having trouble getting any assistance. Nigel was able to help and sorted it out so I could get back to Cornwall. Cannot overstate this level of customer service.
February 2024 by Our Worldschooling Family
Clean rooms, welcoming staff, quiet hotel, good breakfast, easy to park, and great location next to the Sainsbury?s. Thank you ??
February 2024 by Jen Dabinett
Clean and comfortable
February 2024 by S Shaw
As expected, a comfortable stay in Premier Inn. Lovely reception staff.
January 2024 by shannon bilson
My grandparents have had a prolonged stay at the Ripley premier inn. Jack, Paul, Meg, Teresa, Jess, Pedro, Nigel & Abbey have delivered excellent customer service throughout their stay. I would highly reccomend this hotel.Food & drinks: Next door is a restaurant that also provides great service and food.Noteworthy details: Always clean & ready for another great night sleep.
January 2024 by A Derby
One of the best iv stayed in ...rooms are amazing and staff are more than helpful .. really friendly and welcoming...nothing ever seemed to much for them and they would open doors for us and smile and say hello when you was coming in and out which for me makes the experience a whole lot
January 2024 by Kerry Chadbourne
Stayed over the festive period. Although was busy the staff were so welcoming and friendly. They made myself and my children feel very safe and comfortable. The front desk was very helpful as my son needs to have a late night snack with his medication which I had forgotten to pack and they sorted this quickly and not made to feel like it was any trouble at all! ??
December 2023 by trevor randall
The room was good, but the fan in the bathroom ran continuously, making it difficult to sleep. The staff were excellent service with a
December 2023 by Jonathan Rogers
Do you compare a premier Inn to all hotels or to other premier inns? I think other premier inns. I quite like premier Inn and have stayed in many different premier inns so I feel qualified to say that this one is an excellent example of it's kind.
December 2023 by nigel Kelly
As always a really nice clean room excellent value for money thanksNearby activities: Pottery is worth a lookFood & drinks: Good
December 2023 by Charlotte Eavan
My daughter stayed for a few nights after being made homeless in the floods. To say they went above and beyond is an understatement. Not only did they take excellent care of my daughter, they also looked after me and my son when we were upset. The room was lovely, clean and quiet and the service was warm, compassionate and friendly. They made a truly horrible situation a little better with genuine care and attention.
December 2023 by Dionne Mcewan
I stayed here for one night and thankfully it was only one night. Megan the receptionist was wonderful however she could not help i was given a room change to room 2. Megan arranged a wifi ultimate upgrade this was not worth it as soon as i entered the room there was no reception and no wifi. I was told that the internet was not working so a call to Virgin thengot it up and running but for me i still had no reception or wifi as i was told room 2 was blocked by local mast. So all night i had to go out in the freezing cold to make a call.The restaurant was awful the food was poor. An awful stay so would not go back.Noteworthy details: Rubbish wifi and reception
October 2023 by Abbey Briggs
Check in was quick and easy, the lady on reception was very helpful and breakfast next door in the morning was very niceWould definitely stay here againThumbs up to everyone who works thereSafety: Was placed on the upper floor due to being a lone female and this made me feel very safe and looked after and that they really do care about their guests, which is rare in alot of work places.Walkability: Mcdonalds literally 30 seconds walk away and a sainsburys a 2 minute walk away and an easy 10 minute walk into ripley town centre
October 2023 by Balloontastic Personalised
Amazing hotel not just your standard premier inn. The service from start to finish was incredible. Clean rooms and great