March 2024 by Ola Olatunde
Sports direct distribution headquarters, please make it easier to talk to the customer service team at any time.
March 2024 by James Brown
VERY BAD CUSTOMER SERVICE
March 2024 by Wen Ade
I am having an absolutely terrible experience with sport direct customer services. Ordered something online in December and the wrong item was sent. I couldn't return it to the shop as the item does not match the order number (obviously! that is the issue!). Every time I correspond with them, there is absolutely no continuity. A new person asks me to repeat the same thing I said previously. Eventually, they sent me a link to return the item, but by the time we got to that point with all the back and forth, the link said the return window had closed. So they asked me to pay for my own return postage, though the issue was no fault of mine. I got assurance in writing that they would refund me fully, including my return postage costs if I track it when returning. This I did. Royal mail has shown the item as delivered. Guess what? Sports direct has started from scratch again with "sorry to hear you haven't been refunded. Did you place the order yourself?" What?!? There is a whole month's plus worth of correspondence with photos of everything! Now, I am even more out of pocket, no ordered item, no delivered item, no refund of postage or delivery fees, no refunds at all. And they have the guts to tell me that they are waiting for MY response! Imagine that? The worst type of customer service I have ever experienced! Where is my refund, Sports Direct? By the way, please don't tell me to respond privately and explain. There are pages of this already! Ref: RES10767312 and SD40000106226399
February 2024 by junior olushoga
I purchased a pair of trainers for my daughter that arrived damaged. I contacted sportsdirect inorder to raise a return for exchange or refund and I've had no response. For me to get a refund without the help from them I will need to pay a return fee which I find is absolutely appalling in this case. If anyone has an idea on the best way to resolve this please let me know.
February 2024 by Ruzena Sobotkova
Very good product and good sale
February 2024 by pawel kozlowski
Approx
February 2024 by Naomi Fisher
Maybe call up before you go because it doesn?t actually open at the times google maps suggests.
January 2024 by Fat Man
I ordered 4 different items (£91.04) online from Germany and received 3 items in perfect condition. Unfortunately, the eyelet for the shoelaces on the shoes (£31.66) was incorrectly pressed in, meaning that the shoelaces would be damaged by the burr. My request for a return was accepted, I should advance the return costs (EUR 21.99) and they should be reimbursed after receiving the goods. The purchase price for the shoes was refunded, the return shipping costs were not included, with the note that I had changed my purchase decision and that no manufacturing defect could be found. Unfortunately there are only 2 stars for this impudence! Shame on you !!!
January 2024 by Andrew Hughes
Don?t take any notice of the opening times here, despite it saying updated by phone call 6 days ago they are wrong. Drove 20 miles to arrive 10 mins after advertised opening time to be told it didn?t open for another hour. Maybe owner can update with correct details.
January 2024 by Louise Kelly
Prices on box and still overcharge something that is 26pounds. They charge 33quid on checkout check your receipts and prices
December 2023 by Attila Csaszar
I made an online order, with payment in advance, and I didn't receive the parcel, and on chat and email, I only get that automatic message that doesn't help me at all
December 2023 by Zoe Parkinson
Every time I ring them they never answer need to speak to a manager about my online order as its getting delivered to wrong address and can't sort this out shocking will never order from there again
November 2023 by Chris Taylor (Chriz)
Good selection of clothes and footwear shame can?t use blue light card now unless it?s full priced and everything is reduced but other than that staff were helpful and friendly
November 2023 by Sean Bradley
Great price
November 2023 by Guntars Pl?me
It's so good that i decided to work for them.