January 2024 by mohammed makada
hiI was unable to get seated as the lady refused to serve me , and said I should wait as she was busy chatting to a customer who was seated and eating her food .She was extremely rude towards me and I can only assume it was because I was of Indian nationality .The restaurant was quiet with only 2 customers .No greetings at all when i entered the premises .I said hello , to which the response was , I am busy .I would normally expect a welcoming and warm greeting from a waitress , but this was cold and unwelcoming .
January 2024 by Pat Garnett
Popped in after some Christmas shopping. Greeting set the tone straight away, happy, and helpful. Food was really quick and amazing. Would recommend to anyone ?
January 2024 by Chris Walker
Came to Pizza Express for a bite to eat after some time hitting the shops. We must say, Lucy is the most caring and down to earth waitress we have ever been greeted by. She elevated the experience by being so bubbly and chatty which was great to see. The service provided right from walking through the front door was impeccable and Lucy is an absolute credit to the company. The food was very nice, explained well and presented equally as good. We had such a great time and will definitely be back and really hope Lucy is serving and greeting us on our next visit ?
January 2024 by Sandra Edwards
First time going out to eat right after New year. The welcome was warm and friendly, we didn't have to wait. Our server Amber was incredibly friendly and kind. We had a few issues with our drinks as low in stock after New Year. Amber went above and beyond to meet our needs. The food itself es was really tasty there were so many vegan options. Definitely would go again not just for the food but also the good service.Dietary restrictions: Plenty to choose for vegans and even made sure they asked about allergies
January 2024 by Andy Swift
Dined in your restaurant the other day, had great service and delicious food! Was promptly seated by the female manager, believe her name was Lucy. She went over the menu with us and offered to get us drinks to start us off and some great recommendations! Overall a really lovely and inviting experience:)
January 2024 by Flowerrball
Fab place, had such a lovely meal! Food was really good and service was amazing. We had a lovely manager named Lucy serve us! Made sure we had everything we needed and made our visit super pleasant. Will definitely be
December 2023 by Steve Clark
Lovely afternoon with a nice pizza and
November 2023 by Kaila Mather
came in on sunday and had max as our server, he had amazing service, super friendly and very attentive. the food was also made to a high standard and we enjoyed the whole experience. we will definitely be
November 2023 by Iwona Cielen
We had our daughter 10th birthday party yesterday and It was truly amazing ??Kids been making they own pizza, had lots of games, fun and laughs.Big thank you to the two lovely ladies and the gentlemen who done absolutely great job making our daughter party unforgettable. I?m sure we will be back next year for our younger daughter pizza making birthday party ? best choice ever ??
November 2023 by Dilan Saparamadu
!!!!AVOID!!!!Extremely poor service.Front manager/ team lead (a lady) had a real attitude when we came in and no welcome smile and questioned about our booking (yes we had a booking!!!! Sat 4th November 2023 @ 1pm), as if we didn't and made us feel unwelcomed... First RED FLAG.We then waited for a table to be cleaned and sat. After waiting for 20mins for a menu with no luck, we went and got our own menus from the front by the front door... Another 15mins pass with no signs of taking our order (even for drinks) and had to ask for table service. If not it would have taken an another hour to get served... Second RED FLAG.And when we did, the same lady manager/ team lead, had the worst attitude and was like, I can't be bothered another order... and then went ask one of the waiters to take the order without even acknowledging us.... Well over 45mins since we've sat down by this time... Third RED FLAG....Our biggest RED FLAG was that, I felt (FELT), being a mixed couple, we were treated differently as the a number of people who came after us were sat and served way before us... Even without any prior bookings ( we we close to the front door and we could hear when ppl came in to the restaurant)My wife was at this point like let's just sod them and leave. But given that we've not had anything before and way pass our usual lunch time, our kids were so hungry so we decided to stay anyway as it would have taken more time to go to another restaurant...We've eaten in a lot of Pizza Express all over, and this place is by far the worst, by a country mile. A very long one.Food is as usual and as expected and when ordered they came in a timely manner... But the water we ordered never came, despite asking again.. By the time the desserts came along my youngest already fallen a sleep of waiting....Based on today's experience I DO NOT recommend the Pizza Express at East Midlands Disgner Outlet.P.s. A kind msg to the lady manager (white with dark hair)... If you don't think you can't provide 100% customer service at all times, this this is not the job for you love. If you are having a bad day, then take a break to cool off or have the day off!!! Be professional...Sorry Pizza Express.. but it only take one to have a bad review... it was not that busy either and certainly not a full house.
November 2023 by Poppy Stevenson
I just wanted to come onto say our server amber was so lovely for us when we came. When you are used to average customer service wherever you go and then you get someone who goes above and beyond in little ways by asking how your day was and just being very well mannered and polite is so nice to see. Amber if you ever get a chance to read this thank you for your service and keep doing you ??
October 2023 by Danielle Clarke
When we asked our daughter where she would like to eat for her 6th birthday she instantly shouted dough balls! I think this lady was called Danielle and she made our daughter so happy! She took the time to show her how to order her own food, listened to her explaining her great fire of London drawing and made her night by giving her her cake and writing her a card. Nothing was too much trouble and you treated my daughter like a princess which we can only thank you for you are a true asset to the restaurant and now have a little fan. Thank you ?
October 2023 by Elizabeth Heslip
Dropped by for some quick lunch, ended up staying for almost 2 hours as we felt so welcomed and not rushed. Lucy- our server simply couldn't do enough for us. so friendly and bubbly, her personality shone through in her service and made sure we had a wonderful lunch. The food was amazing as usual. Thank you Lucy, we will be back!!!
October 2023 by Laurence Parois
Unexpectedly nice! With it being in a shopping center (albeit an open one) I expected a faded and tired service but the young waiter and waitresses were full of smiles, polite, warm and welcoming.The food was delicious and served in good time too.Missing out on 5 stars only because the seats had crumbs left over from previous eaters and the menu I was given wasn?t clean (it was replaced with an apology when I asked for a clean one)
October 2023 by Jane Jane
Just wanted to post and say what a lovely experience we had yesterday evening. We were served by Dani (i think). Everyone was working hard to make sure all the food came out quickly and we had everything we needed. We even saw the manager go in the kitchen to help out when it got busier!! All around such a lovely time, will definitely be coming back!
