February 2024 by David
Scrivens is situated in high street swadlincote. Its a shop that was build so many years ago and blends into the high street beautifully. I was served quietly and with curtesy checking for new hearing aids . Calling much later I was supplied with fresh batteries with no hassle also new tubes without asking.
February 2024 by Paul Draycott
Great service from lovely staff
December 2023 by Philip Cooper
If the Swadlincote branch of Scrivens is typical then the company can be pleased with their winning formula. I visited today without an appointment and was attended to by a lovely young lady. She took great care to address an issue I presented with hearing aids. In our conversation it appears that Scrivens (excellent) policy hinges on customer care and attention over the more expected sales and revenue model.Sarah, with great patience and charm and at no cost, resolved my device issue leaving me with an extremely positive impression of my treatment.In my opinion, Sarah?s personable and careful nature sets a very high bar but she assured me Scrivens policies and their application carry throughout the network.I was left with the firm impression I had received outstanding customer care and attention.I heartily recommend Scrivens, Swadlincote
November 2023 by Mollie Richardson
Friendly staff, and easy to get an appointment. I would definitely recommend if you have an NHS voucher for an eye test and glasses.I did find the lenses particularly a bit pricey. I just couldn't afford to buy glasses there.They told me I couldn't have the cheapest lenses because they couldn't be thinned, And I was told I had to have them thinned. So: Eyetest: £30. Frames: £30. Lenses: £169. Thinning: £70. That's almost £300.So I paid for my Eyetest and went elsewhere to buy the glasses. I felt a little guilty, but I just couldn't afford £300... My budget was £80 total.I wish them the best, but I don't think I will be able to return.
September 2023 by Karl Henri
From my 1st call to Tash, to being greeted by Liz the manager, to the exam with Abdul and then a quick chat with Sarah, I found the staff to be lovely. They were professional but friendly. I spoke to Liz, wanting to compliment Tash on her lovely reassuring telephone manner and bring it to her managers attention.I am so happy I have switched my examination to Scrivens and shall continue to book with them ongoing. As an aside, having my hearing checked was a surprise but a welcomed one.
March 2023 by Andy Tidmarsh
Quite pricey but nice glasses
December 2022 by Diane Johansen
Polite staff, very helpful, and they help you choose glasses that look good
December 2022 by Alison Stockwell
Very thorough and friendly service
October 2022 by pat turner
Very friendly, helpful and informative staff
September 2022 by DC Ignis
Decent place with ok prices. The Asian optician could try and be less patronising, if I ask something it's because I don't know, it's not my area of expertise, and what I need is an answer, not being laughed in the face.
August 2022 by Nixman Chocobo
Decent place with ok prices. The Asian optician could try and be less patronising, if I ask something it's because I don't know, it's not my area of expertise, and what I need is an answer, not being laughed in the face.
August 2022 by Diana FG
Decent place with ok prices. The Asian optician could try and be less patronising, if I ask something it's because I don't know, it's not my area of expertise, and what I need is an answer, not being laughed in the face.
November 2021 by Susan Burgess
Like it
August 2021 by james cowley
Excellent service. Staff so very helpful. I went in to have spectacles repaired. They were done as I waited. Thank you for your help.
June 2021 by MALCOLM HARRISON
Excellent service very helpful friendly staff cana fault um 10/10
