October 2023 by Aaron Beautyman
OPENING TIMES ARE FALSE.They *always* close early.9 times out of 10 when I go there it's closed during opening hours.It's been like this all year.
October 2023 by Aaron
OPENING TIMES ARE FALSE.They *always* close early.9 times out of 10 when I go there it's closed during opening hours.It's been like this all year.
June 2023 by Mark
After reading through the ratings, I can obviously see that there?s a mix of people who don?t know what they?re talking about or just ranting on about things that cannot be helped. As one of the members of staff from this post office I?d like to highlight a few things and also give an up to date rating on the Barnstable branch#1 we are short staffed but gradually getting better#2 fortunately that ?angry rude woman in the travel counter? has left us#3 the service we provide ?special delivery guaranteed by 1? is a reliable service which 90% of the time works.But sometimes things unfortunately go wrong, but this isn?t todo with us this is todo with Royal Mail as once the item leaves us it?s down to them to post it.#4 I can 1000% say that not a single member of staff is rude, ignorant or lazy#5 if any of you haven?t noticed the staff member what?s stationed on the self service will try to cut down the que by bringing them over and helping them use the machine and hopefully teaching them too#6 you can post anything on the self service tills other then intentional parcels and you can even pay bills AND buy stamps (so if you don?t want to be waiting in those long ques do yourself a favour and have a go WE are here to help)I really do hope this is helpful if you have any other questions feel free to email me via this account thank you :)
June 2023 by Paul Barbeary
What a waste of time this post office is. Closed between 11am till 12/30 ,apparently no staff, not fit for purpose.
June 2023 by Lilian Lin
Naeill is very friendly and knowledgable. Best office service I've ever had. ??
April 2023 by Louise Goodger
The main post office in Barnstaple and every weekend I try to use it it is closed. They should lose the franchise
March 2023 by Steve Jordan
Postmen to Sherratts Oak area keep changing. Had a parcel delivered to wrong address as it says delivered, but I didn't receive it. I was in at the time of delivery, as well!! The postmen need to take more care.
February 2023 by Steph Wade
Got into town for 9 this morning to be told if may be open at 10, possibly 10 30! Beyond ridiculous for a main town Post Office.
December 2022 by Paul Hickman
Rude staff, limited opening hours and long queues. I have stopped using this branch as I do not expect to be shouted at by staff. Also very untidy, rubbish everywhere. Much better to use an alternative postal service, especially with all the strikes. No wonder the service has gone downhill, they cant be bothered to work!!!!!
December 2022 by Paul Hickman-Deakin
Rude staff, limited opening hours and long queues. I have stopped using this branch as I do not expect to be shouted at by staff. Also very untidy, rubbish everywhere. Much better to use an alternative postal service, especially with all the strikes. No wonder the service has gone downhill, they cant be bothered to work!!!!!
November 2022 by Jamie Smith
An absolute waste of time. Always closed; if open, it takes so long to be dealt with you may as well book your next haircut and take your lunch. Severely understaffed - Royal Mail management need to buck up.
October 2022 by Alison Savory
After queueing for ages as only 1 person behind the counter, he took my money to post two very important letters - sold up the "guaranteed, next day before 1 pm delivery, tracked etc etc". FAILED to tell me that there was a 2 day postal strike the following 2 days and over the weekend so neither delivered and best case is now +4 days delivery but given they are now stuck in Exeter likely 5+ days. Absolutely wrong to take payment for this service that he KNEW Royal Mail would not be able to provide. Big knock-on effects for my business.
October 2022 by Zeke Robinson
Slow service. Only one person working at the counters and the self-service area has been turned off. There is another member of staff somewhere but he has simply walked off...
September 2022 by Marie Millgate
The post office is barely open. As the only post office in the town centre this is unacceptable. It seems the reason is they cannot recruit and retain staff and therefore some serious questions need asking a much higher level.This has a knock on affect on the smaller post offices locally who are also not resourced to deal with the additional customers.
August 2022 by Michele
1 member of staff only, self service closed, queues hrs long for a parcel.definitely avoid at all cost !!