October 2023 by Graham Whapples
unreliable service they want more money and yet they to lazy to ring my doorbell and have the nerve to say I was not in
August 2023 by Andrew (AJB)
Kinda disappointed in the Royal Mail lately. Paid for first class postage, turns out our mail man was on holiday this week and the guy covering had his day off on Saturday so we didn?t get our mail until the following Monday. So much for a ?Guaranteed Service?. Won?t ever be paying for 1st class EVER again as this has happened more than once now. Lost for words?.:(
August 2023 by Ashley Knight
8 - 10am most days. How?s normal working people ever ment to collect parcels if they are missed whoever thought of that needs to rethink it.
May 2023 by daz allen
Terrible service. How can you deliver an addressed parcel through the wrong door and send me a picture of the wrong door. unreal. Surely a prerequisite of the job is to be accurate.
February 2023 by Bartosz Hawrylik
Why it's open only 6 hours a day?! And why from 8:00 a.m. to 2:00 p.m. - the most inconvenient hours for anyone who work. How I suppose to pick up my parcel?
December 2022 by S Maurice
Seam to be in here all the time to collect parcels. Staff always very friendly and efficient.Open hours are some what random and never seam to be the same which is a pain.
November 2022 by Tracey Hutchings
Was expecting a parcel to arrive by 8pm on 29/10/22 but it didn?t arrive, on 30/10/22 I got a message to say they had attempted delivery at 10.31 there had been no doorbell rung, door knocked cos the dogs would have barked! and the red card was not even in the post box attached to the letterbox it was pushed inside the letterbox between the outside and inside flap! So if I hadn?t been looking for it it would have stayed there until today, by which time I would have missed the 2 hour opening times of the delivery office! As a rule I have never had a problem with Royal Mail deliveries but I?m not psychic if you don?t ring the doorbell how am I meant to know you?re trying to deliver my parcel?
June 2022 by dawn ash
Great staff who do their very best to help.
December 2021 by philip nott
Rubbish, I fail to understand how this company can deliver a small parcel from Yorkshire to Barnstaple, Devon in day. Then the following day fail to deliver it to its destination, which is only 10 minutes walking distance away from the delivery office. To add to this after calling in to the office to collect the the parcel twice. Only to be told that it had been returned to the office as they could not find access to the address. To top it off they did a search but could not find it, said they would look into this further, if we would leave a contract number would ring later and give us an update. Of course this didn't happen.Leaving me still awaiting for a delivery or an update.
December 2021 by Antony Socrates
Went to collect a parcel - parking nearby but had to be quick as it wasn?t worth paying for an hour. The sorting office was quick, just took a couple of minutes to get my parcel.
July 2021 by Simon Fairclough
I had one of those cards through the door saying they couldn?t deliver a parcel. I took it here and they quickly and politely exchanged it for the parcel. 4 stars as while they were polite, helpful and generally good there wasn?t a flare and passion for parcels I?ve come to expect.
July 2021 by Paul Croome
Well if I could give minus stars i would. its not the people its the service. I sent an international parcel on 3 days delivery 2 months ago, its still sitting in the UK sorting office, i have spent 3 weeks on the claims portal and now parcelforce seem to have lost my claim for refund also so i have ot start again, not one apology as yet. i resent another parcel using DHL and it was there within 36 hours - no brainer !! Dont use these people they have no idea what they are doing, they should all retrain at DHL to see how its done.
July 2021 by Mr Smith
Only whent to pick up a parcel.So can only base my review on that.No problem with staff or locationHowever very unhappy with the covid opening hours that are still in place..To be clear I don't have a issue with waiting or social distancingBut do have an issue with the operating times that are still operating like we are in lockdown.Time to go back to your pre lock down opening times Royal mail.
July 2021 by Geoff Swann
Our local royal mail and its staff are always really nice, deliver regularly and have worked hard during the pandemic! However the pick up point for undelivered mail is very restrictive with it opening times, just 2 hours most days and closed Wednesday and Sundays.
July 2021 by Sandra Ohlson
Been overcharged he measured air nearly 6.00 for two lighweight items second class discusting sent heavier parcels for 3.oo something did mention it but behind the counter totally ignored me wont send anything from bideford again westward ho much better
