November 2023 by Laura Dennis
We went to book our holiday to Zante today and couldn't be happier with the service provided by Kirsten.Going abroad is something that we haven't been able to do for many years and wanted the reassurance that our booking has been done correctly along with the knowledge, experience and advice that can be given by an agent and this is definitely what we got. Much better than booking online!All the staff were super friendly and nothing was too much to ask. Would 100% recommend booking your holiday in Barnstaple TUI.
November 2023 by Kirsty Smith
Myself and my partner Charlie had an appointment with Deana last week to book a holiday to Florida. Deana was so welcoming and kind, and came with a wealth of knowledge on what to do/where to go and how to make the most of our time there. Trying to organise such a big, busy and expensive holiday is quite daunting, but Deana went through every aspect with us in so much detail to ensure everything was perfect. She had a lot of time for us, and we definitely hope to be meeting with her to book our next holiday! But before that, she has already sent us a follow up email, inviting us to contact her or visit her in store if we have any queries, want to book any more tickets, or just for a chat about Florida - which I think is a lovely gesture as I have never had a personal follow up email before. Deana made booking this holiday such a stress free experience for us, and now we cannot wait to go. And as promised, we will be back into store once we get back to show her all the photos, and book our next adventure ? thank you so much Deana! Xx
October 2023 by Andy Fenge
Visited the shop today to book a holiday. Jessica looked after us and was absolutely marvellous. She was cheerful, professional and knowledgeable. Explained everything clearly and nothing was too much trouble. A credit to the company. Now very much looking forward to my holiday.Thank you Jessica.
October 2023 by Bobby McCarthy
I arranged an appointment with Deana and she was so incredibly helpful, super knowledgeable and had no issues answering any queries I had, from payment, hotels and the little jobs such as arranging transfers and travel insurance. I was with her for about 2 hours as I was determined to book something there and then and she was very patient with me. Honestly the best experience I?ve had with a travel company, you can tell she is passionate about her job and goes above and beyond for her customers, I will be specifically asking for her in the future when I decide to book another holiday!
October 2023 by Georgina Green
Abi went above and beyond to rectify a holiday issue we had, nothing was too much trouble. She has been an absolute godsend and a real asset to the Barnstaple store. I wouldn?t go anywhere else now. Xx
September 2023 by 1185carlito
I had the most amazing experience with this travel agency! From the moment I walked into their office, their friendly and knowledgeable staff greeted me with enthusiasm and made me feel welcome. They took the time to understand my travel preferences and crafted a personalised itinerary that exceeded all my expectations.The travel advisor I was dealing with was named Kirsten. She was outstanding! She discussed every option available to help maximise my desired holiday package. She even took the time to calculate the amount of money I would need for my holiday.The attention to detail throughout the planning process was remarkable. Kirsten carefully selected the best accommodation, organised the transfers from the airport to the hotel, and even provided valuable recommendations for local attractions. I felt like every aspect of my trip was taken care of, allowing me to relax and focus on planning my holiday.I cannot recommend this travel agency enough! Their expertise, professionalism, and genuine care for their customers shine through in every interaction. I will be using their services for all my future travel needs.
September 2023 by donna pointer
Came into the barnstaple branch to book my dream holiday with my mum to the USA which was cancelled post covid so was skeptical to book anything and we spoke with Deana-Rose who brought everything to life and talked us through a variety of tours that suited us and picked us out the best option which included everything we are wanting to do. She made the whole thing so easy by talking every single thing over and had the patience of a saint and even made us a cup of tea whilst we were looking!! Excellent personal friendly service and she's left me with no doubts about my holiday. Will deffo be cominf back for my next one. Thank you so much Deana xx
August 2023 by A
Fantastic service by agent Carla Wood today. She was very friendly, helpful and extremely knowledgeable. Our booking was so easy. We certainly felt looked after and nothing was too much trouble. Looking forward to our holiday to Spain, thank you so much Carla, we will be back!
August 2023 by Sara Hirstwood
I came in with my mum on Wednesday to book a last minute holiday as her previous holiday (booked through a different provider) was cancelled. Deana was absolutely fantastic! She explained everything clearly and talked us through the different types of holidays. She was able to provide my mum with a beautiful hotel and fantastic holiday to Tenerife. Thanks Deana!
August 2023 by Julie Avery
I received super service from Kirsten, she was friendly and patient with me whilst helping to find me the perfect holiday. Very knowledgeable and was also able to help me sort out my Euros with their in house bureau. Booking a holiday where you can talk face to face took away any worries or issues I had. Thank you for your help and answering all my endless questions. I will be back to book again.
August 2023 by luke allvey
I was recently in tui Barnstable booking a holiday for my girlfriend and I, we spoke to to Olivia and throughout the experience she was always really helpful kind and professional, we felt that there was no troubles at all with our bookings and requests. A massive Thankyou for making it such an easy experience for us! We will definitely be coming back and seeing Olivia again!
August 2023 by kelly jenkins
We recently booked a holiday through Deana at your Green Lanes branch. She was very informative and helpful every step of the way and made us feel at ease. Fantastic service from a lovely young lady. Will definitely be back and asking for Deana again. Thankyou Deana and Tui
July 2023 by Digi Tal
Booked tunisia holiday with tui , pre booked day trips , we booked zulu dance and dinner for 19th and zoo trip for 20th , after getting to the zulu dance we realised it was part of the zoo , so we thought we could cancel the zoo for next day , need 24hrs notice , money lost , payed for something we did not need , thanks Tui , so be careful what you book on tui website , they are happy to take your money , poor info , being we never been to tunisia before we did not know the 2 events were in the same place , but Tui should know . I hope this helps someone else , you live and learn , other than that holiday good so far if not a bit too hot !
July 2023 by Alan Mason
We spoke to Olivia this morning regarding a holiday to Portugal.She was brilliant in every way, she was friendly, funny and completely professional. Had knowledge at her finger tips seemed completely in control of the situation and we had a great experience. If we came in again we would definitely choose Olivia again.Alan and Shula Mason
July 2023 by Paul Blight
We have booked our family holiday to Playa Blanca three times with TUI in Barnstaple and the service has been excellent . But I do want to pay special thanks to Jacqui - she has booked our holiday each time and understands our requirements . We usually have to get a single room released by TUI at the hotel we want to stay at . Jacqui understands what needs to be done and always gets us the best price and discount . She is always friendly , polite and has always managed to get us a really great deal with the single room included . She is a real credit to TUI with absolutely 10/10 or 5 stars for Customer Service . Thank you again . Paul Blight
