February 2024 by Phil Hall
Absolutely atrocious for owners, hidden fees everywhere, commission taken is extortionate, perhaps would be acceptable if the service was good but it is not. OWNERS DO NOT USE. Why anyone would choose this sub standard service over Vrbo or Airbnb is beyond me.For GUESTS reading this, your holiday property is probably on Airbnb or Vrbo and at a significantly cheaper price - avoid!
November 2023 by Noni Dewey
Not recommended for owners. I complained that their online platform does not take bookings from America and got this absurd response:?At the time of sign up, I am not aware that you mentioned any requests to take bookings from America or indeed any other overseas country, and you did not request any data on how many overseas bookings we usually take. If you had specifically mentioned that you wanted bookings from US tourists, or that you wanted a lot of bookings from overseas visitors, it would have become a term of the Contract.?To counter the fault in their own booking platform, TC will urge you to let them list your property on Airbnb.
October 2023 by Genuine Reviews
Wind Harps Looe - lovely location, terrible facilities and unhelpful and uncaring owner.Wind Harps Looe. Nice location, terrible property and elusive owner.Sadly, the property was misrepresented and IMHO fraudulently misrepresented.The property was marketed with parking above the house on tarmac with parking permit provided and NO steps to the apartment from the parking.The reality, unsurfaced gravel/dirt land on West Looe Hill, unsecured, wasteland appearance and requiring the use of the 100+ steps of Chapel Ground.Bear in mind the apartments access statement stated NO steps on route to the apartment from the car park, the 100+ steps of Chapel Ground followed by the ascent/descent of West Looe Hill were certainly not expected.It was brought to the attention of the owner and Cornish Horizons upon arrival but they did nothing to resolve the problem. I had to park in Town on four evenings, paying for parking as the parking they did provide was not accessible due to poor design (other vehicles legally parked in their spaces blocked the tiny space given).In fact, the owner applied for planning permission for a car park above the house in October 2022, long before the booking was made, so was fully aware that they did not in fact have the parking they were advertising. The parking above the house was approved for construction AFTER my holiday. This proves the owner has been deceptive in marketing an apartment with a facility that had not yet been approved for construction. Dishonest, of course!.The double bed was life-expired and not usable due to the springs coming through the mattress, this was reported yet nothing was done about it. My partner and I had to sleep apart for the entire week. The owner knew about it yet did NOTHING.The apartment was dirty on arrival and the heating did not work.These issues were raised at several points DURING the stay (I have evidence in the form of call recordings with the owner and Cornish Horizons), yet they continue to state the problems were not raised.This proves further dishonesty on their part.The Travel Chapter's response (after months of correspondence to no avail is this....)I will politely draw your attention to our Literature and Amenities clause of our T&C'sConfirmation should be requested prior to booking if there is any particular detail or facility that is important to you. When you make a booking the Holidaymakers accept that minor differences between text/photographs/illustrations in the brochure and on the Website and the actual Property may arise. We cannot accept responsibility should the Property not conform to a Holidaymaker's standards.Companies House Website will help you find any related companies so you can avoid booking with them in the future. If you want my advice, ensure that you book with someone reputable and checkout their reviews and company accounts / status before you do so. Also ensure they're regulated, it appears that The Travel Chapter are not part of ABTA.Update 12.10.2023 - TCC have requested booking reference, it is 6089243Update 13.10.2023 - booking reference provided, no response from TCC.
July 2023 by Keri Evans
I cannot recommend the St Ives Team at Travel Chapter high enough , led by Amanda the whole team are friendly supportive and get things done throughout the year to the highest standard always thinking first of our guests which we love .Amanda has worked very hard this last year and as we build our business it is in partnership with a fantastic team of people who we trust and engage with so well . Thank you team so much . Mr & Mrs Evans
July 2023 by Eric Dodd
The lettings company we used was taking over by Travel Chapter last year. The service and Account Management since the takeover has been pitiful. Staff are pleasant but not setup to succeed; inadequate training and enormous workloads - our Account Manager had a portfolio of over 170 properties. This suggests that Travel Chapter is financially focused rather than Customer Focused- a strange strategy in the leisure sector. Be afraid if your local, friendly agency is gobbled by the Travel Chapter monster!
April 2023 by Ian Donovan
As a passed owner the service they provided was really good, except when it comes to claiming against damage they sell the insurance to the guest but then when damages are caused the guest has to authorise it? So when you have a guest doesn?t admit damages you have no where to go except taking the guest to small claims, which in my case he?d used multiple phones and a different email so in the end couldn?t contact him, so the only winner is Travel Chapter in selling the insurance that is not fit for purpose, and doesn?t look after the owner and with this in mind I would ask people thinking of using them to ask if this has changed, if not look at other options. Ian Donovan
October 2022 by Zoë Oughton
We stayed at a property in Keswick which slept 18. There was 1 wine glass !!! the Aga didn?t work , fridge door broken , 4 fly papers left hanging in the kitchen - FULL!! , it was dirty , one of the showers upstairs was dangerous , we contacted sallys cottages while we were there. Even went in to the office on Monday 3rd , sent emails listing everything , it?s now 20th October , we?ve contacted on twitter. Facdbook and LinkedIn to request an update but keep getting fobbed off , terrible customer service. The weekend was over £2000!!
November 2021 by Joanne Hopkins
We have had a very bad experience with this company. At the time we booked our holiday we took out the insurance policy. The marketing on the site led us to believe that we had flexibility to cancel and have the deposit refunded. But now it appears that the terms are very restrictive and the admin of getting our money back is time consuming. I am incredibly disappointed and won?t be using this company again. Very poor and misleading communications and marketing!
September 2021 by Lesley Gresty
We have rented our cottage through Travel Chapter for 18 months and found them to be helpful and professional. Outside of closures for covid reasons we have had extremely high levels of bookings and feel the property is marketed at the right level. Communication and response to government changes during the pandemic has been excellent not only for owners but also, I believe, for guests. Our manager, Kate, is easy to contact and there if we need her.Would definitely recommend and can't imagine how a letting company could have done better in this extremely difficult year we've all just been through. Keep up the good work!
July 2021 by Paul Strange
We started our holiday lets with Travel Chapter and have always been happy with their help and professional advise .They have a great marketing presence and both our properties in Devon and the Isle Of Wight are both fully booked for the Summer season and beyond. They manage the pricing structure for our cottages according to market rates and take care of all the booking process , and any special requests are made by a client they always check with first to make sure it can be accommodated.Both our property managers in Devon Sarah and in the IOW Amy have been fantastic in helping us improve our accommodation to meet our customers needs.Also they have a great phone App where you can keep track of your bookings and payments and I know our change over staff use this to help plan for all the bookings we manage.If you are looking to let a property as a holiday let then I would highly recommend Travel Chapter to maximize your customers and take the hassle out of processing bookings. Thanks to all the team.
March 2021 by Alison lloyd
I manage a holiday cottage in a Country Park and we chose Travel Chapter to manage the bookings etc. from the start they have been brilliant- Sally Thomas our TC Property Manager has been the best! Always proactive about prices- encouraging bookings- coming back on questions super quick. I have nothing but praise. All times i have contacted any staff they have been efficient and very helpful.The properties on their books are amazing and its nice to be in such good company! Keep up the great work.
March 2021 by Ian White
We have been very pleased with the service that Travel Chapter delivers to us as a property owner, not only from its HQ team but also locally via its property manager. We have had good feed back from our guests especially how they have been handled over the last twelve months with regard to either changing their booking, rolling it over one year to another, or getting refunds. The booking system is informative and seems easy to use and gives us reliable advice regarding future guests. The feedback has always been positive even to the extent that guests comment that the description of the property undersells what is actually delivered! However our view is that it is better for guests to be overwhelmed rather than underwhelmed! The financial information and advice given by Travel Chapter regarding financial assistance, marketing, and health and safety advice during the pandemic has been invaluable.
March 2021 by Boni Reeks
Travel Chapter as an organisation are extremely efficient. They send us excellent information about bookings and keep us up to date at all times. Our property manager, Amy, is friendly, very helpful and always available to assist. We have received many bookings through Travel Chapter and this keeps our holiday cottage fully booked during our opening times.Any dealings with central office/ call centre have been dealt with promptly to the satisfaction of both us as owners as well as for clients, always aiming for understanding and flexibility, especially during the difficult times of last season. We are very pleased with the service they offer us as owners.
March 2021 by Janet Bray
As an owner of a holiday cottage managed by Travel Chapter and a customer of their services, I have nothing but praise. Every contact with staff has always been friendly, professional and efficient in meeting my enquiries and needs.As a new business, my Property Manager, Kate, gave me so much advice and gently held my metaphoric hand through the process of setting up as a holiday let. Once up and running, my property has been marketed so well. During the pandemic, I have been kept fully up to date on how any government restrictions would affect my business could operate.As a customer, I have stayed in some beautiful properties. The standard of these properties have been top class. I thoroughly recommend that you have a look!
March 2021 by Dianne Evan-Hughes
My holiday cottage has been let through this company for nearly 2 years and I couldn't recommend them highly enough. All dealings with them have been prompt, efficient and friendly, in particular with Belinda our Property Manager, who is always there to answer my questions or just bounce ideas off. Despite being a new property we were fully booked through peak season last year and already have 18 weeks booked from Easter to September this year (Regs allowing).I've been particularly impressed with how they have handled the vast number of changes the pandemic has brought and Jonathan's email updates have been comprehensive, timely and easy to understand.I did a lot of research before choosing my holiday cottage company and I'm so pleased that I ended up with The Travel Chapter.
