March 2024 by peter oates
Fantastic quality foul weather clothing just the best fast delivery and fair delivery charges
February 2024 by Allen Lane
Recently purchased a full paddle suit and a couple of custom made hatch covers. These guys were awesome. The customer service rep walked me thru the entire process including measuring out the hatches on my kayak so they could sew them up. The entire process only took a few days, product shipped out from England on a Tuesday and was out for delivery in Calgary, Alberta by Friday the same week. Everything fit perfectly and the quality of the gear looks to be good. Highly recommend these guys for your paddling gear.
December 2023 by Mike Clarke
Fantastic service, from trying on some of their stock suits to ordering and specifying a dry suit just for me; ready for collection within the week. Can?t praise the Service high enough. Had my first long days paddle down the river Taw this weekend, the full paddle suit performed perfectly.Perhaps best of all was the transpire fleece set it was amazing, kept me warm and cosy on a December day. I must order another one of their zip up tops for casual use. Great guys, thank you.
August 2023 by Louis Day
Super quick turnaround. Friendly service and reasonably priced. Cheers :-)
March 2023 by Peter Hennessy
I've just had some split paddles fixed at the Reed factory in Braunton. I bought them about 12 years ago and they've had a lot of use, so they owe me nothing. Reed were actually happy to see me and did the repair for free. Excellent service. (NB, I love their spraydeck too, so much lighter than paddling with a neoprene deck).
January 2023 by N/A
I think I have to edit this review. From 2 star to 1 star.I?ve since been in touch with Reed in my attempt to have my suit replaced with one that fits. After the initial contact back in August, Mr. Reed suggested on Dec. 3 that I ?adopt some patience?I think after 4 months, I?ve shown plenty of patience. And: I?m still waiting for him to reach out.I needed to obtain a paddling suit to replace a dry suit. Took and submitted my own measurements as asked for onsite. What I received was a total surprise. I?m no more than medium in size; my measurements place me solidly in the M category. My suit came to me labeled inside as an XL! Legs are nearly 6? too long; the torso is large enough to wear a couple of fur coats underneath. While it?s useable and would cost a ton to return to the UK; I?m wondering just why my own measurements weren?t used to fabricate the suit. Sadly; my emails to Reed to ask what happened and could it be remade actually using MY measurements were never returned. So much for customer service.For a garment that?s ?bespoke?, ?custom?; it?s a joke. There?s nothing ?custom? about it. While I do like Reed products in general; this is truly a disappointing experience; one I won?t repeat. Not a company I can recommend to others.
October 2022 by Mark Forrester
I bought the chillcheater waterproofs and base layers and there the best waterproofs ive ever owned.the after sales service is second to none.if you want waterproof clothing thats the dogs danglys buy reed.you wont be dissapointed
August 2022 by N/A N/A
Needed to obtain a paddling suit to replace a dry suit. Took and submitted my own measurements as asked for onsite. What I received was a total surprise. I?m no more than medium in size; my measurements place me solidly in the M category. My suit came to me labeled inside as an XL! Legs are nearly 6? too long; the torso is large enough to wear a couple of fur coats underneath. While it?s useable and would cost a ton to return to the UK; I?m wondering just why my own measurements weren?t used to fabricate the suit. Sadly; my emails to Reed to ask what happened and could it be remade actually using MY measurements were never returned. So much for customer service.For a garment that?s ?bespoke?, ?custom?; it?s a joke. There?s nothing ?custom? about it. While I do like Reed products in general; this is truly a disappointing experience; one I won?t repeat. Not a company I can recommend to others.
July 2022 by Ian Wilton-Jones
I've just had reason to order Kayak Sport hatch covers for my Valley Sea Kayak as the Valley originals had become very cracked after just 3 and a half years. I didn't want that type again if at all possible.When they came, they were unlike the original ones, as they had an attachment lug under the hatch, where you would normally expect them. How to connect them to a non-existent attachment point inside the hatch?? I called Reed Chillcheater and they offered to send a few bits 'n bobs for me to attempt to build an attachment.How much? Oh, don't worry about that!!!They arrived the very next day (across the water to me in Northern Ireland), promptly, just like the hatch covers arrived in the first place.This is what I call service with a smile and going above and beyond to help the customer.How many Companies do that nowadays???
January 2022 by Alex Badley
Real repair shop
January 2022 by Andrew Plummer
Good kit, good people. Waterproof socks for MTB are very good.
January 2022 by Me Malarkey
Really happy with the chillcheater socks, great quality and delivered quickly
December 2021 by Simon Evans
A pal of mine picked up a discounted Aquatherm paddle cag for me from the Chillcheater premises in Braunton. I tried it on and it was a great fit but the collar had a seam at the back of the neck, which I was certain would cause me issues (I'm a marathon kayak racer). I never wore it out of the house, meaning to contact Reed Chillcheater and see if I could exchange it. Well, months went by before I eventually called them up and spoke to Julie. I explained the situation and she said they could change the collar band and that I should return it. So I did.Two week later the cag was returned with a new collar band without a seam. No charge. The jacket fits perfectly and the collar is perfect. Outstanding service, friendly and efficient, and awesome products. Highly recommended.
July 2021 by gordon ross
Terrific service. They guy on the phone was really patient to take my specific request, they processed the order faster than I thought ever possible and the unique deck is exactly what I asked for and fits the kayak perfectly. Can?t recommend them highly enough. Genuinely not had such a positive service before.
July 2021 by Tracie Warren
well pleased with the quality and contact from reeds made a great kayak spray deck , for my portly husband , fits well hes over the moon with the item& full of praise for your company says a lot coming from him , well done guys ,fits the Kodiak great , will let others know , TRACIE