June 2023 by Google user
I've been here twice now.\\nThe shop is OK as a shop. But the staff need some training on smiling and greeting customers.\\n\\nWhen I walked in I just got looked at. I nodded and smiled at the member of staff behind the counter and he just looked back down at what he was doing. When I left I walked out and said thanks and all I got was another blank stare.\\n\\nSame thing happened on my second visit then I just wanted to leave as it makes you feel pretty unwelcome. I certainly wouldn't want to ask for advice/help as they're not very approachable.\\n\\nProbably won't go back again now.
April 2023 by Steve Chamberlain
Put my trust in them for a fitting. Seems I was sold what was on the shelf not what I need.Do not go here for a fitting if your new to the sport. I am £500 down and need replace the club.Customer services say not their problem.
April 2023 by Neil Henderson
Certainly the least helpful and uninterested experience I've had in an american golf. Went for iron fitting and didn't do anything to assess lie etc. Very poor.
March 2023 by Mark Bowden
Very helpful staff great place
October 2022 by Martin Tucker
As a beginner I felt very intimidated at this store. One of the staff literally followed me around, the very small store, and just stared at me the whole time. Even when I was being assisted by another member of staff. I had planned the visit as I wanted to ask questions about gear, custom fittings etc but I was so out of place I just left. Will not return!
August 2022 by Dave Coles
A boring shopI won't be returningNot a good environment at all
May 2022 by suzanne Jones
Went to look around and ended up buying an electric trolley and GPS watch. Very good prices and interest free credit a definate plus. The staff were very friendly, helpful and knowledgeable. Definately recommend it here
January 2022 by Steve Duncan
Not a enthusiastic bunch, not really interested in you to want to help or maybe its because its Sunday and nearly closing time, anyway will not rush back anytime soon.
August 2021 by Nick Taylor
In the store for around 40 minutes,I had no contact with any staff as two were very busy chatting about their golf.the other two made no effort to see if I required any help.they were polite as I walked out the door with a 'thank you sir' I will go to the professiona,at my cluband purchase my new driver from him.perhaps a bit of training would be useful at this store to stop other customers being ignored..and possibly increasing sales...
July 2021 by Emma danks
Worst shopping experience of my life, I went in to buy a full set of clubs with my partner. The young lad we asked for help from laughed at my partner, my partner is a disabled army veteran from Liverpool. We asked for a manager who advised us he couldn?t see anyone laughing as they had a face mask on, now I?m pretty sure he?s not deaf.Leaving the shop it felt like everyone was looking at us, I?ve never been so embarrassed in my life. The customer service at this place is 0 but I?ve had to give one star.After leaving this place run by people who have no training but feel they are above everyone I called American golf Plymouth, we went down there and found they are amazing. The shop was a difference experience and I would recommend people shop in Plymouth.Being from a big golfing family I?ve already shared my experience with most golf courses.Shop in Plymouth not Exeter if you are from out of the area or disabled
July 2021 by Alex Foster
Had the unpleasant experience of resolving a warranty claim through AG Exeter. Awful customer service. Plenty of false promises, mistakes and no attempt to communicate with me throughout the entire 6 week saga.
July 2021 by Super_ Spartan-00
I went in for a new driver at i hit a good couple of balls and 75% were not on the macheine as it was broken so i could not see were or what my shots were going. And was told it is the 2nd 1 as the 1st was out for repair not a grate look. I was looking to put a down payment on a driver of £150 but was told i could not do that but was being push hard to get finance i could not get out of there quick enough . I will spend my money else were and the staff were poor at best
July 2021 by Scott Renfree-Tuck
Came in looking to buy a set of irons, was looked after superbly by Patrick Dingle, he set a gold standard in customer service and left me feeling chuffed with my purchase!
July 2021 by Matt France
Good store with a large selection of clubs. Had a free custom club fit within the driving range where I tested a number of the latest drivers. The staff were polite and highly knowledgeable.
July 2021 by david freer
No trolleys in stock.I think they should have a wider price range of shoes and clothing....The fitting service was not a feel good factor...The virtual screen I think should be an actual hole with green and flag to aim to.Plusthe Tee was far too high, not at all what I would address on the course. It was this rubber tee or nothing. The ball was set far too high and cleared the head of the driver completely!.Not a feel good experience.
