March 2024 by Jim
Had a problem with a new ipad not charging and went to store for help and advice. Tech support Harry was happy to help and fixed the problem. Thank you Harry for the best 15 minutes tech support, much appreciated.
February 2024 by Justin Blackmore
Not the level of service I would expect from an Apple Store. Had to wait 30 minutes to buy a new IPhone Pro and then the salesperson didn?t transfer data before wiping my trade-in and taking it away. Is this now normal for Apple??
February 2024 by Andrew Martin
They were very helpful for my friend
February 2024 by Kim Gardener
Becky in the Exeter store 100% customer focused, came up n with a friend who had brain block on passcodes etc . Becky had the patience of a saint downloaded from old to new .. She deserves recognition.
February 2024 by Edward Cole
So clean
February 2024 by Liam
Fast and efficient service. Would recommend!
February 2024 by Graham Ball
This Christmas 2023 my wife purchase one of the new Apple blacks I have been a user of Apple products for many years now. I know with this time I had an iMac to MacBook pros. 3. iPads three phones. I was just saying thank you to the assistant at Exeter April. Princess Hayes who masses so hotter than a new problem on my new iMac on the problem was the main adaptor would not charge the computer. The computer is very nice. You work as well. The problem was with the adaptor. It would not there any current through or talk to the iMac. The assistant that gave me help with dry helpful and I look forward to using my iMac in the future in my video making and in the process of my art. Thank you to Apple. Princess Hayes, Devon, UK ??
February 2024 by Rhys Cooper
Scammers... Avoid at all cost... Overpriced products that are designed to break then the repairs are overpriced... I closed my macbook one night and woke up with the smallest defect in the screen... Brought it to apple they said there were multiple cracks in screen when I went to pick it up and attempted to charge me 830...abandoned laptop not worth having apple products... Scammers
December 2023 by Dave
Efficient booking in process and excellent service from Tash who booked in my phone for a battery replacement.
November 2023 by Rakesh Tandra
Staff was so friendly n good team ...enough patiency to Explain to the customer from the team apple
October 2023 by Scott Woodland
Wasted a whole day and 110 mile round trip for apple to use a tiny crack on my screen as an excuse to not fix my earpiece on a known issue with iPhone 12 pros.Very poor Communication and clearly using any excuse to try and get me to pay for a commonly known apple fault.Rubbish!!
October 2023 by Dominik LastName
My uncle bought a MacBook Air and did a collection from the store. Staff have very poor communication, he was told to go upstairs then someone told him to go downstairs and then when he said he was asked to come up the staff member made it seems like he was an inconvenience. After spending £1000 you expect decent customer service. Once he finally received his MacBook he wanted help setting it up as it would be his first Apple device, the staff members didn?t ask if he needed help or anything else. Very poor service and don?t think we will come back to this store, better to go to Bristol or Plymouth than here unless things drastically improve in the apple experience given here. The MacBook Air is great though that?s why 2 stars
October 2023 by Ryan Westcott
Absolutely appalling customer service apple have. 3 phone calls with a senior customer service representative, twice they made appointments for call backs and didn?t keep them. Not to mention the fact they are refusing to repair the AirPods under their own repair program. So so disappointing.
October 2023 by Angela Lidder
What can one say about Apple - superb products, accessible stores, knowledgeable staff.
September 2023 by Nigel Sanders
Waste of time. Most of them can?t spell tit backwards!
