October 2023 by Sara C
Booked twice, cancelled twice. No licensed staff. Rude and no explanation. Went to superdrug, in, out, done.
October 2023 by Emily Armitage
I had an appointment set for 4pm. I arrived and they had cancelled the appointment without telling me. Terrible service.
July 2023 by Claudia Gabriela Beckner
DisasterI had both my ears lobes pierced with 3mm 9 carat white gold studs a stud disappeared straight through the pierced ear I had to attend the Emergency Department at the RD&E Hospital to get the stud earring removed. I had to have stitches on my ear lobe. The mentioned department at the mentioned Hospital did not rate this business with the large amount of casualties they received from piercing from this business and recommended a tattoo artist for all ear piercing.
May 2023 by Jess Alford
Had my ears pierced here today - even though they were short staffed & the poor staff member had to run the shop. Brilliant service - I was half expecting to be told they couldn?t do it as it was half term & very busy.I think the negative reviews about the shop (not the piercing side) are from people who clearly haven?t worked in retail - the member of staff had gone without a break, still tending to customers as I told her I was more than happy to wait, even keeping an eye out for the young girls who weren?t with adults on top of giving me a really friendly service.Retail, short staffed & half term is hard - maybe people should think about that before leaving a negative review!!
May 2023 by Kirsten Clarke
The lady in the shop told me it was from £60+ to have my ears pierced. I said that was a lot and thought it was cheaper but she said they?re better quality earrings and would heal faster. I went ahead but thought it was a lot given I thought it would be cheaper. I have since found out they do ear piercing from £20, so I was completely misinformed. I have tried contacting them by phone and email to discuss this with them but all my efforts have been ignored. When I had my second ear lobe hole pierced I had it done at a tattoo place and I wish I?d gone back there, much cheaper, and more professional. I would avoid Claire?s, they?re very well known but just try to upsell and don?t give you the right information, and their customer service is appalling.
May 2023 by Bot Player
Sara I believe she was called was very arrogant and rude; I have been using claires for years but after meeting this level of unprofessionality I shan't be using them again.
April 2023 by Kate Mate
Please do not get your ears pierced there! I got my ears pieces there and they did it with a gun. 1.5 years later the piercing still hasn?t healed?.
March 2023 by VanZeek
Nicole is very helpful 10/10 would get pierced from her again.
January 2023 by Cryolite 2
The young lady with the black and blonde hair is always very helpful; she presents her self as a real treasure to claires. Always polite and willing to go the extra mile especially with my indecisive daughters decision making always helping her when she can't decide :))Cant recommend her enough.
January 2023 by Nik D
Always cute stuff for little girls, nice shop, good customer service
December 2022 by Alisha Milford
My daughter is only 2 she had her ears pierced when she was one. Absolutely good as gold and cried all of a few secs. She never touched them or had a problem until Christmas morning her ear was purple and the 60 pound earing was bent in her ear. I didn't want to go for a cheaper earing on such a precious little girl so I was furious. Took the manager ages to find her paper work in shop even though its supposed to be kept on file. I had a refund of one ear. Left it over a year to heal and re pierced it same store in Exeter. It's only been in a few months and the poor baba is in discomfort the earing is bent again in her ear. So I will be visiting the store again and will certainly never return. The prices you pay which of course you get nothing but the best for your children and its such poor quality jewellery at such a high price. I wouldn't put your child threw it. So just letting other be aware before making a decision. One angry mum!!!
December 2022 by Richard Love
Loads of tat. My daughter loves it. She's 9,so not developed taste yet.
December 2022 by Nikki Williams
Always cute stuff for little girls, nice shop, good customer service
October 2022 by Tara Brown
It's okay in there. It's not as good as what it used to be. It's quite small in there and the earring selection isn't great. It's also actually really expensive, lots of things (such as even pencil cases for example) are anywhere between £15-£20. Nice for girly things and I'm not saying it's rubbish, just not wheat it used to be
October 2022 by Kathryn Dudman
I had a lovely experience in Claire?s Exeter High street today! We were initially help by a lovely lady who was from Jersey and was only there for a day and then the lady who was licenced to pierce ears took over! Both ladies were very knowledgeable and so friendly! Claire?s was actually the 3rd place that day I had approached about piercing my ears and I?m super glad that the first two places were either unhelpful or couldn?t do it!
