March 2024 by Caroline Steel
My daughter and I visited Elizabeth Ann footwear on Saturday. My daughter was looking for a specific heel height in a shoe as she awaits surgery on her knee. The owner could not have been more helpful. She certainly knows her stock and offered a various selection of shoes to our delight. We bought two pairs of beautiful shoes and she generously gave us a spare pair of heels for both pairs. After hearing about the new shoes she has bought for Autumn we will definitely be back.
February 2024 by Liv Tennant
Very rude and unpleasant owner.
December 2023 by Louise Quick
Lovely shoes but be warned...the owner is awful. So rude. Paid for some boots and changed my mind and she refused to take them back. The boots had not even left the shop. I have been buying shoes from here for years but will now never go back. Disgraceful.
October 2023 by tina poltimore
I will say I really like the shoes in this shop, I only wish I could say the same about the owner, in all the years I have been in business myself I have never come across someone so rude having presented such extremely bad customer service.I visited on the 31st August with a credit note that this lady (the owner) gave to me previously for the return of some boots .When presenting this to her she firstly denied supplying it, then after realising she had supplied it she refused to honour it.I was in total shock with her response, she then outrageously charged around the shop saying "take what you want have anything" and proceeded to walk out the back of shop in to the store room, my sister and I were by this time in total shock. After a while she came out and was calmer . After a short discussion she decided I could choose a replacement, my credit note was 285.00 I chose a boot that was 125.00 , she said when I had the credit note the same boot was 285.00 and she would not give them to me at the discounted price, again after a discussion she gave in but would only let me have them in one particular colour not the one of my choice. My sister also had a pair of boots for 85.00 , which left an outstanding amount of 75.00, she said should I want anything else to this value I would have to take her to court and then walked out of her own shop, leaving us stood there dumbfounded. Never in my life have I ever experienced such bad customer service. Not really knowing what to do, we took our goods and left the shop which was now unattended.I can only assume this woman was having some kind of breakdown, it certainly does not encourage me or my sister to revisit , as for the 75.00 she obviously needs it more than me cause surely she will have no customers left if they are all treated like this. Truly unbelievable.
August 2023 by Nick Garbz
We went here to tour my Aunt around who happens to own a signature shoe line in New York. My mom owns Angel import that sells signature goods from New York to Japan (Ibaraki). I am just highlighting a brief background just so the readers will know that we are not new to the customer service and sales industry. My aunt asked me to drive her around to see some local shops. I was proud also telling her about how it means a lot supporting English and local shoe designers. I guess she was trying to find inspiration as well. My aunt tried 1 pair and my wife also tried 1, but the lady was not really happy when she found out that my aunt was unsure if she would buy any of the shoes, because the fitting was not perfect and most of the sizes are not available. Don't get me wrong, the quality seems nice and they looked elegant that shouts professionalism and expertise in terms of the design. On the side note however, which was a total turn off, the owner who we thought she was "The owner" is rude. She was rushing the ladies to buy the items, but she is not so eager to show effort in doing her bit as a shop owner. Sales skills? 0I even noticed how she intentionally snubbed a customer who had the decency to inform her that she won't buy the shoes that she tried out. I personally tried to call her attention, but she wanted to deliver her message that if you're not buying ,then get the hell out. At Least, that's what her message was based on her body language. Her aura just shows rudeness and her reactions were disgustingly vile. My review is based on a one time interaction and no doubt the last time we will set foot in her shop. It was a first hand experience that I wouldn't recommend to any shoppers out there. This is solely based on the service we had during our encounter with the lady. This is not even worth 1 star. Regardless, my aunt still bought one pair because she can tell what a good quality shoe feels and looks like.
August 2023 by Sophie Robinson
I really wouldn?t give this shop a star.WARNING ?? This lady will tellYou you are a size smaller than you really are, she will tell you that the shoes are wonderful (which tbf they probably are for some) she will tell you everyone leaves the shop wearing the shoes?Big mistake for me was listening to her?. I bought a 3 I am a 4. The 3 felt snug the 4 a little loose. So on her advise I went for the 3. As a was walking in the shoes from the shop to my car I felt as though my toe was hanging over a little. They didn?t feel as snug as in the shop. I called Angela to advise her that the shoes didn?t fit properly.No help at all!Put the phone down on me twice telling me she was very busy.She told me I left the shop wearing the shoes that there is nothing she can do, (nice move Angela encourage your customers to wear when leaving)£105 wasted won?t wear these again they don?t fit and not a great fit for the price. Should have kept them in the box as I would usually - she made negative comment on my footwear I was wearing when entering the shop.My perspective on this is She doesn?t want returns and wants to sell the smaller sizes.I have definitely been swindled here I?m very annoyed.
July 2023 by Tina Batten
June 2023, I had the pleasure of revisting this shoe shop and this time met the lovely Angela. Angela I will always come back when ever I get the chance to visit Exeter, you made an already lovely place, extra special. Sending you a hug
July 2023 by ALEXANDRA Dunn
There are some fantastic shoes in this shop, that are really worth getting. Spend a bit of time looking and you will be certain to find some gems. Fashionable shoes that are well made and last !!
June 2023 by Ann Bradfield
What a find! I normally have such difficulties finding shoes that fit my size 3 feet. Elizabeth Ann could not have been more helpful and honest when I was trying on various shoes and sandals for a special occasion. Having left it to the last minute not an easy task. Thank you for all your help and patience. I will definitely be back.
May 2023 by Amelia Kiff
Awful awful customer service. So rude to my mum that we?re now ordering online direct from supplier as don?t want to give this shop our money!
February 2023 by Fiona
The shoes and boots that this shop sells are beautiful. Very high quality and made to last. From the first pair of shoes that I bought there, I?ve been hooked and it?s always my ?go to? place. The owner is very knowledgeable about her shoes and always happy for me to just browse, if you want a good quality shoe that will last, this is definitely the place to go.
October 2022 by Aisha Dechicha
came here with my dad and was amazed by the help of Angela!!, helped me search for the perfect boot then came back with my friend and got some amazing new shoes! extremely comfortable and the service was unbelievable!! thank you so much!!! would definitely recommend visiting !!!
October 2022 by Lyndsey Hollands
Elizabeth Ann is my shoe and boot saviour! I have just purchased two stunning pairs of high quality boots at a fantastic price. I last purchased boots from Elizabeth Ann in 2016, and I still wear them to this day, they are such great quality they have lasted 5years and are still going. I really can?t believe the other reviews, as Elizabeth Ann was exceptionally helpful; she listened to my needs, she suggested new styles, and was spot on with the choice of shoe had me try - It was perfect !!! This personal and friendly approach is why I would not bother shopping anywhere else for unique and quality boots! Thank you - and Happy Christmas !
October 2022 by Ava
Elizabeth Ann has the most beautiful shoes and I was excited to buy several pairs. Unfortunately the owner was rude. When I asked about sizing available she impatiently told me they were on the label as though it was obvious. I thanked her and thought perhaps she didn?t mean to say it in that tone. As I was looking I turned she was right there so almost bumping into her, I apologised although no one at fault here to which she tutted at me. I felt very uncomfortable and it was clear she treated me as though I was an inconvenience rather than a customer. Again great shoes, I hope the owner can reflect on how she treats customers.
October 2022 by Nicola Wickenden
Some of the comments given on here clearly don't see excellent customer service. I have been to this shop and each time have been given excellent service - sure Angela gives you her opinion but why shouldn't she, she is extremely knowledgeable in her field. I for one am very grateful. My most recent purchase of a suede pair of black shoe boots are stunning and I can't wait to return. Thank you so much!
