October 2023 by Craig Baxter
Had a small issue with a ring of my wife's. Store manager TIM was amazing and sorted immediately.Have bought several items from him since, he goes above & beyond to ensure you leave happy.
August 2023 by DFL Dance
We?d highly recommend this store - good selection and staff very friendly. Joanna dealt with us and was absolutely fantastic - extremely knowledgeable, helpful and patient, and nothing was too much trouble. Thank you!
August 2023 by David Ward
I?ve had the most fantastic experience with this store today, I called to see if they had a product, which they did, they held it for me, greeted me on arrival, altered watch in no time!Brilliant customer service from start to finish and Joanne especially was awesome, it?s seldom to find someone who is on the ball as much as this lady was today, top marks from me!!Dave @ Tarka Taxis
May 2023 by Phil Morrison
Went into Ernest Jones in two different towns looking for the same type of ring and got told two completely different stories about having a 9ct white gold ring beside an 18ct white gold ring in Exeter they said it was OK in Bournemouth they said it was not OK so who's right or was Exeter just trying to get a sale
February 2023 by L Mills
I visited on several occasions before purchasing my necklace (which is Stunning) each time the staff were helpful and happy to spend time with me whilst I tried the necklace on... on the occasion I did buy the necklace it was wrapped, beautifully and the lady was so lovely.
February 2023 by Mary Moran
I bought my engagement and wedding ring from the Exeter store. The deputy I believe is called Sam, was attentive, polite and approachable. However, the store manager who served me once out of the 3 times, was difficult and rude. Absolutely ruin my experience with the company. I will never shop there again. He had appalling customer service and created an unnecessary atmosphere. Extremely childish and disrespectful
February 2023 by Kelly Morris
Absolutely appalling service in Exeter. One of the staff was very flirty towards my husband . Disgusting ! you are here to serve your customers not flirt with them . Totally disgusting !
December 2022 by Martin Wilson
Truly lovely staff, felt like they really cared about what wedding jewellery we purchased.
December 2022 by Stephen Ford
Went in to Pick up my antique RADO Alarm Watch. It was sent away to be serviced and working again,but there is one part they can't get anymore ?. Sam in the Jewellery Shop was really helpful and was a great help to us. So Thank You Very Much. Stephen Ford.??
April 2022 by Alice Gildo
*AVOID AVOID AVOID*Had my engagement ring from here in December, 2 weeks later the stone fell out so I went in the shop in Exeter and got a brand new replacement as well as having to pay £5 for delivery. New ring arrived and 2 months later the stone fell out again. I go into the shop and say I want a completely new ring which they order for me from another store, 2 weeks later this ring has still not arrived nor did I have any contact from them with an update. I went looking elsewhere and found what I was looking for at H Samuals. I go in to return my second replacement for a full refund and stated I won?t be using them anymore, I got no apology and the staff were very blunt. Sam who I dealt with previously was the only one that apologised and seemed to have experience in customer service. I will inform all of my friends, family and work colleagues NOT TO GO HERE! I highly recommend H Samual
April 2022 by Back In Time
My experience was exceptional, I got all of the information and help I needed as well as the products.The service was exceptional, professional and friendly.
December 2021 by Rosa Alice Quinn
I found the staff extremely rude.I went in and asked if they had a silver anklet which I wanted to buy as a gift. They laughed at me said no and said I "could find one down the beach" in a very mocking tone.I then went to F. HINDS a little while down the road where they were appalled by the behaviour I experienced. I bought a wonderful anklet from them instead!Will never go back to Ernest Jones and I warn others of my experience.
December 2021 by Robin A
They keep going the extra mile...The Ernest Jones store in Exeter is great at customer service, and I'd like to mention Joanna in particular. Joanna sourced the watch I wanted from another store when it wasn't in stock locally. The store then switched the band to the one I wanted. A few weeks later she hunted down the right size of the ring I was interested in when the first two didn't fit, because my finger and that particular ring are both in-between sizes. She communicated with me throughout so I always knew what was happening. I have the impression that this store won't let anything stop them giving a customer the right result. Thank you!
December 2021 by Toby Bayliss
Terible customer service in Exeter! We walked in and nobody would speak to us and we are the only people in the shop. They could of atleast spoke to us instead of just standing around not wanting to help us!
July 2021 by Steve Tilling
We purchased a ring from Ernest Jones in Exeter where we received very friendly and professional customer service from Hetty.Hetty was extremely helpful during the ring selection process. She was attentive to our needs, patient and offered good and impartial advice. Hetty even telephoned us a few days later to ensure that we were happy with our purchase?!Based on our experience, we would not hesitate to recommend the team in Exeter as they are knowledgeable and deliver a high standard of customer care.
