December 2023 by Shirley TOOTELL
Need to talk with some one in store. Nobody answering phone? No available 24/7.....
October 2023 by robloxman274abc
Gotten a lot of my clothes for ten tors here. Prices are affordable, especially when you have a go outdoors member discount card. I do advise shopping here.
October 2023 by conor mclaren
I recently had the pleasure of visiting Go Outdoors in marsh barton in search of a new fishing reel, and my experience was nothing short of exceptional, all thanks to a helpful staff member named Paul.From the moment I walked into the store, I was greeted with a warm and friendly welcome. Paul, who appeared to be quite knowledgeable about fishing gear, approached me and asked if he could assist me in finding the perfect fishing reel for my needs. His enthusiasm for the sport of fishing was evident, and I immediately felt confident that I was in good hands.Paul took the time to inquire about my fishing preferences, the type of fish I usually target, and my budget. He listened attentively to my responses and then proceeded to recommend several options that he believed would be suitable for me. What impressed me the most was his willingness to explain the features and benefits of each reel in a way that was easy to understand, especially for someone like me who is not an experienced angler.In the end, I decided on a fishing reel that perfectly matched my requirements and budget, and I couldn't be happier with my choice. Paul's expertise and dedication to customer service truly made the shopping experience enjoyable and stress-free.I also want to commend Go Outdoors for employing individuals like Paul who are not only knowledgeable but also genuinely enthusiastic about the products they sell. It's evident that the store values its customers and is committed to providing top-notch service.
October 2023 by James Beadell
The people in go outdoors Exeter are lovely. However don't bother trying to get hold of them on the phone!! I have tried numerous times over the last month but the phone just rings until it eventually hands up. The problem is that you then have to go into store to talk to someone! We had to do this whilst ordering a bike and it ended up taking 3 visits when 1 call would have done. The bike now turns out to be faulty and so we couldn't get hold of anybody on the phone to sort out what to do. So that was visit number 1 to the shop, we were told to expect a call back which hasn't happened!! Today will be number 2 visit to the shop, I wonder how many visits this will take!!!
September 2023 by Mark Young
Terrible store, long queues, nobody to help on the shop floor, clueless staff. Go to the Plymouth store, it?s 1000 times better.
September 2023 by Robert Moore
Service good when someone is there otherwise rubbish, till staff non numeral struggle with cash
August 2023 by Kevin Woodward
Low in stock in size 9's the day I visited, checking out was slow. Some quality products and some bargains. Helpful staff, but the checkout area, slow ? ?
August 2023 by RICK HALL
Usually has some great deals but occasionally stuff is poor quality. I keep shopping here though!
August 2023 by Julie West
Don?t deserve any stars, if you want customer service don?t go here. Spent off and on a whole day ringing to see if they had Calor Gas. After ringing and finally answered the phone for the person to put it down. All departments ran by young kids just left school and not at all interested in being there. Visited the store today to be met by kids sorry members of staff hanging around the tills chatting. Asked if then had any gas and stated I had been ringing yesterday, off an on all day - no apology and no Gas. It will be another Company going under if they carry on in this manner.
August 2023 by Martin Thompson-Denning
Shop untidy and disorganised finally found what I wanted and queue for the till a Mile long, gave up and left item on shelf and left, poor customer service
August 2023 by Nic Ponticakis
Great sale on, as a result it looks like a messy warehouse. Find the deals online and then go dig them out the piles of sale items in the hallways
August 2023 by Tammy Evans
Went to the Exeter store today and was shocked at how untidy the store was and got quite annoyed that nothing had a price tag on it !!
August 2023 by Ritchie Reviews
How many managers / staff does it take to process an agreed refund?4 in total according to this branch.Very disappointed with go outdoors we had to return a high gear Horizon 700 tent to this store as it leaked from nearly every seam there was. Before we made the journey we called ahead to request help once we arrived as the tent is extremely heavy and was assured that it would not be a problem. We arrived at the store and made our way to the tills as there were no staff visible on the shop floor. After waiting in the queue the staff member asked a manager for authorisation he agreed so we asked for help to get the tent out of the car, the manager called Andrew just looked at us aimlessly and walked off. We were then left standing by the tills for about five minutes and we had to get the guy serving on the tills attention again he radioed for someone to come and help and no one came. In the end the till staff helped retrieve the tent from the car. He then processed the refund with help from another 2 managers / staff members who again didn?t really make eye contact and questioned everything again. Refund processed we were told we could leave. Then the 2nd staff member appeared behind us asking us for a third time what was wrong with the tent as they had paperwork to fill out. Very disorganised and very rude. Not good customer service Go Outdoors. Whilst we were waiting there was another family in the store and they spoke to us explaining that they had the same problem with Andrew. They explained that he made them feel like they were an inconvenience for him and he showed no interest in their concerns, he suggested leaving a review on sites and at this time we informed him and anyone else listening that we have our own review platform. It is funny how after that loud comment was made we got help.If you want to buy from ago outdoors I would recommend buying online to avoid the very unwelcoming non professional management within this branch.
July 2023 by Charlie casey
thank you rocky!!!!! great service found what we needed for our holiday went out of his way. Great service. will visit again because of you. thankyou we are now all set for our holiday.
June 2023 by Nathan Masters
Great deals, stuff is always on sale, and if you can make sure to make use of dov/school discounts. The staff are also helpful and help you find whatever you need. Went shopping recently for some gear for an expedition in the Himalayas, all I needed pretty much was there, I didn't have to waste too much time on line.