9:30AM - 6PM
SU099:30AM - 5:30PM
12-13 High St“We were served by Liang and I enquired about a Vivienne Westwood watch, she kindly explained they don't stock it but she was happy to order it in. Instead I picked a lovely Hugo Boss ladies watch from the instore cabinet and the customer service from Liang was excellent. The watch was packaged beautifully and we took out insurance too, all details regarding the watch and aftercare was explained to us.”
9AM - 5PM
23 Waterbeer St“Ordered a wedding ring through them, arrived fairly quickly but didn't get a call to say arrived so popped in the day before my anniversary in the hope it arrived, luckily it had. Took it back with 2 days to get a different size and was assured I would get a call, 2 months later I get a call while I was out so popped in on way home. Two ladies there, the one that served us was unnecessarily awkward wanting order numbers and receipts, after explaining a number of times you just called me her colleague helped and found it in seconds. Service hit n miss each time tbh”
8:30AM - 7PM
Unit 4 Bedford Street“really nice jewellery and the young assistant that served us was excellent polite and very helpful highly recommend it would definitely go back again if we need anything”
9:30 AM - 5:30 PM
Crystals“Infinitely grateful for the experience I had while at Crystals; Chloe was an exceptional help and displayed masses of patience - she's knowledgeable and answered all of the questions I had! Thoroughly recommend.”
9:15AM - 5PM
3 Goldsmith Street“Unbelievably good service. Hinds went to some effort to retrieve a battery replacement guarantee that I’d forgotten about , replaced a battery and did a small watch repair - and there was no charge at all & watch returned with a smile.The whole process was reassuring about the goodness of human nature!”
9:15AM - 5:30PM
8“Very good professional friendly and helpful staff who are informative and very knowledgeable about the products ? for 18yrs and more i have been going instore on and off when I've required their services, Also my wife's engagement ? ring came from there and my chains / bracelets, nice high quality and reliable ? , convenient for other surrounding businesses of different interests of shopping ? ? and online shopping with Warren James is simplicity and quality also if going to the store is not an option for you ....reeesult ?”
9AM - 5:30PM
211-212 High St“Had a small issue with a ring of my wife's. Store manager TIM was amazing and sorted immediately.Have bought several items from him since, he goes above & beyond to ensure you leave happy.”
“Exceptional Service and Beautiful Timepieces at Beaverbrooks!I recently had the pleasure of visiting Beaverbrooks and had an outstanding experience, thanks to their wonderful sales consultant Cora. My wife and I spent a delightful two hours browsing through their impressive collection of watches, and with Cora's expertise, we were able to find the perfect timepieces.Cora's extensive knowledge and experience in the industry were evident from the moment we started interacting with her. She patiently listened to our preferences and requirements, offering insightful recommendations that perfectly matched our needs. Her friendly and approachable demeanor made us feel comfortable throughout the entire process.Not only did Cora assist us in selecting a stunning Tag Heuer watch, but she also helped us find a beautiful Bulova watch for my wife. Her attention to detail and understanding of our taste ensured that we left the store with two timepieces that exceeded our expectations.What impressed me the most was Cora's dedication to providing exceptional customer service. She took the time to explain the features and functionalities of each watch, ensuring that we were well-informed about our purchase. Cora's genuine passion for her job was truly inspiring, and her enthusiasm made the entire experience enjoyable.The overall ambiance of the store was inviting and stylish, creating a pleasant shopping environment. The staff at Beaverbrooks were all friendly and attentive, further enhancing our positive experience.I highly recommend Beaverbrooks, especially if you have the opportunity to work with Cora. Her expertise, creativity, and friendly nature were invaluable during our visit. We left the store feeling satisfied with our purchases and grateful for the exceptional service we received.Thank you, Beaverbrooks, for maintaining such a high standard of customer service, and a special thank you to Cora for making our time at the store truly memorable.”