December 2022 by James McPherson
Very good service.The staff were helpful and I didn't have to wait long to see an advisor.They handled my transaction quickly and efficiently.
November 2022 by winona mawer
I went into this branch last week and I just cannot praise the staff highly enough. I was welcomed with a smile and assisted on the machines, before meeting with Laura, who was so compassionate and helpful, and just so kind. I hope she gets the recognition she deserves. Thank you Laura!
May 2022 by William Fitzpatrick
The staff are rude and never seem in a hurry to help anyone. Misleading with information.Stay away and bank somewhere better. Unbelievable
December 2021 by Silvia Lillie
Every time I come into this branch I am surprised at how efficient and kind the staff are. It's always a completely stress-free experience. They do try to get you to use the self service machines, but there is always someone super-helpful to walk you through. Failing that, there are normal cahiers towards the back.
October 2021 by Athena's Owl
Excellent staff - I went in with a problem and they helped me sort everything out quickly and efficiently.When I explained I did not have the NatWest app on my phone Nick showed me how to install it and demonstrated how it worked. The staff were all brilliant, very smart, polite, efficient.Nick, who showed me how to use the NatWest App went over and above the kind of service I expected - a credit to the bank and I was very pleased with the experience I had in the branch.Excellent service, thank you
October 2021 by Chad Taylor
Went in to natwest to set up a new account. I was with post office to get my benefits witch got closed. Haven't had a bank account since I was 16 now 27 took a week to sort out and I didn't have any I'd but they expected paperwork like pip letter ot housing benefit.
October 2021 by Andy
Excellent staff - I went in with a problem and they helped me sort everything out quickly and efficiently.When I explained I did not have the NatWest app on my phone Nick showed me how to install it and demonstrated how it worked. The staff were all brilliant, very smart, polite, efficient.Nick, who showed me how to use the NatWest App went over and above the kind of service I expected - a credit to the bank and I was very pleased with the experience I had in the branch.Excellent service, thank you
July 2021 by Iscagreen
I bank Natwest through the post office at Heavitree, its convenient for me, but more importantly the staff there are far more friendly and very helpful.Natwest need to buck their ideas up if they want to keep custom in the high street.
March 2021 by Matt T
Unhelpful, and obviously don't want you to go in there as the 'gatekeepers' at the front desk stop you and tell you to go online instead. Usually only one cashier hidden at the back and a long queue - so people obviously still need access to cashier services!
September 2020 by M T
Unhelpful, and obviously don't want you to go in there as the 'gatekeepers' at the front desk stop you and tell you to go online instead. Usually only one cashier hidden at the back and a long queue - so people obviously still need access to cashier services!
May 2019 by Richard Appleyard
Went in to the branch at 4pm to order bank statement copies, to be informed that they were busy and to come back another day.
March 2019 by parsonsgtr .
Over 2 weeks to receive a bank account card for my daughter and sending to incorrect address twice! after going into branch and making sure all the details were correct.
December 2018 by Caroline Honfleur
Worst ever experience in a Natwest branch here today â?? and I've been a customer for over 30 years. I can only assume that the set up at this branch is designed to drive away all but business bankers. Even if you want to make a very simple transaction, like a transfer or foreign cheque pay-in you are forced to 'log in' with a smart alec with an iPad, who directs you to a waiting area like an NHS waiting room. All I wanted to do was make a transfer and get a receipt for it but had to run a gauntlet of patronising questions such as 'Have you tried online banking' (er...yes) and was then told I was behind someone waiting to open an account. When I pointed out this was a ridiculous system iPad guy told me he didn't like my tone and refused to serve me. Way to go Natwest â?? if you want to insult and make life difficult for your customers.
October 2018 by murat bilek
Hi I ve been to Exeter High street branch. very very pleased with Sarah drake absolutely perfect she's done absolutely everything just to help she's best. THANK YOU SO MUCH
August 2017 by Delenty International
I have been a reliable customer of Natwest bank for over 3 years. unfortunately somebody committed fraud on our account taking £20,000 without permission. I instantly informed Natwest bank of the illegal activity on our account . After 2 months of trying to sort the problem out which put a strain on my business Natwest came back with a settlement of just over £1,100 which i feel is absolutely disgusting. Please look out for our lorries which will be sign written and placed outside several major Natwest banks where you will be able to tell us about your bad experience. I don't think that any customer should be treated like this.
