February 2024 by Diane Hawker
It is really relaxing,Carly is very good at deep tissue massage I always feel so nuchal better after my treatment.
December 2023 by Ines
Lovely products.Buy online as staff ignore you
May 2023 by Georgia Harman
I popped in earlier today to look for Neem oil. The person on the shop floor spoke to me and helped me find something more appropriate for my skin! She was super helpful and really listened to my needs.I then popped in this afternoon with my friend and the owner was really helpful and genuine! She listened to my friend ramble on about her skin and helped her find the perfect products for her. Overall really wonderful positive experience!!5/5 ***** fabulous stuff
May 2023 by Emma
5 stars as I love Neals Yard products, as does my mother-in-law and friends. I buy a lot.I recently bought a lot of products online - I spent around £200. One of the products I bought was a Maya diffuser, it's really good but I had a question about the running time. It doesn't seem to shut off after the 4 hours - which can be set.It doesn't seem to affect it, the water chamber isn't empty so perhaps it just does this, except I couldn't see it in the manual. So, I popped in to the Exeter store on the 27th April (in the afternoon) as I was around that area.I approached one of the staff and politely asked her advice. I felt she was totally dismissive of me and her tone was short and flat. She was really unhelpful and didn't even try.I was quite appalled by this manner as all the staff are always very friendly and helpful. I work in retail and couldn't imagine being as she was.I'd have thought that as she works at Neals Yard, and sells the diffusers, she'd have some idea as to how they work and what doesn't seem right.It was a really disappointing experience and it left me feeling embarrassed as I left the store.May I take this opportunity to say that my past experience of Neals Yard has always been a positive one, and I will continue to buy their products, yet sadly I won't revisit this store.
April 2023 by Charlotte Campion
Amazing products, such high quality and beautiful range of ingredients and scents. Customer service is great, will help with anything you need or just allow you to browse. Very knowledgable workers there. Overall great experience in the shop.
February 2023 by Carly Lokrheim Doula
The best place to buy loose herbs & the ladies who work there are so knowledgeable & helpful!! X
December 2022 by Jyoti Gupta
Hi, this is wonderful place for herbal mesicines, staffs are cooperative and thier guidance is really helpful.
October 2022 by Olivia Mansfield
I had an amazing pregnancy massage with Carly. Super professional, relaxing and friendly, they really made me feel taken care of.
August 2022 by phyllis marshall
The herbalist was so helpful and listened to me she made up a bottle while I waited I will give it a try ,as the medication I had from the doctor hasn't worked on osteoarthritis, I've had it for many years
December 2021 by Caits McKay
Lovely shop, well laid out and very high quality items. Staff are super lovely as well with gift wrapping available
December 2021 by Christopher Courage
My fiancée received great customer service on 12/12/2021. Thank you so much!
December 2021 by Alice Mary-Anne
I visited with some friends today and had the most fantastic experience. I have worked in luxury retail and customer service for years and the staff here are inspirational. Incredibly knowledgeable, friendly and caring. My receipt says I was served by Toby but both ladies were experts in making us feel at home and cared for in their beautifully clean store.
December 2021 by Mark ch Dziewanowski
Very friendly knowledgeable staff.If you have a cold etc they many things to try and much more.
November 2021 by Dawn Evans
Always a complete delight to shop in here .
October 2021 by Ash Niemeyer
Beautiful inside, great aromas, very friendly staff, high quality and affordable. Very sanitary inside and had very good protection against covid-19 for customer and workers.
