March 2023 by Sally Harland
Ordered twice now from the shop in townbfor deliveries. Both times very polite delivery drivers, food arrived hot and tasted delicious too. Second time we ordered over the phone instead of online as online wouldn't allow us to do delivery. Very polite and well mannered staff where nothing was too trouble. Thank you!
January 2023 by Shaun Wills (Wilza)
It's been temporarily closed for a few months, which really sucks as it's my favourite - amazing tasting pizza, definitely the best takeaway pizza I've ever had! Only small complaint would be that the pizza could do with slightly longer in the oven (wish that was an option on the app), but everything else tasted amazing - crust, cheese, toppings, dip, etc.I only interacted with staff very briefly on collection, but they seemed friendly and were fast to get my order. Pizza was piping hot, and I love how you can track it's status.No idea why it's closed but please open it back up ASAP!
November 2022 by Emma Scholes
If I could give 0 stars I would. My stepdad ordered a gluten free pizza because he's ceoliac, so he's actually allergic, he doesn't have the diet to follow some sort of fad. The pizza was prepared in the same section as the normal pizzas and so the gluten free pizza was contaminated. My stepdad asked for a refund and was told the manager wasn't on site and he was the only person who could refund the pizza. He finally got a refund after 2 hours of waiting. Do not advertise your pizzas as gluten free if you're then going to contaminate them. You will poison people.
August 2022 by Jamie Hooper
Slowest delivery I've ever experienced, rude staff and that's when someone finally answers the phone. 2 hours for delivery! Avoid at all costs. And Matt you need to learn better customer services pal, Complete and absolute joke. Oh and if your food is cold you can't complain because that terms and conditions state so. So it's acceptable to deliver the food cold.
August 2022 by Pete Last
Placed an order on a Tuesday online for collection. Saw no updates on the web tracker, but this has happened a few times so as I was nearby I went to the shop anyway. Shop was shut.. so they take the money for the online order with no intention of fulfilling the order. Tried to contact customer support and have had no reply, just told to be patient after a week of patiently waiting.When I visited the shop on the Tuesday, there were several other customers having the same experience so I imagine it was a profitable night for papa johns. Take money, do nothing, nice.?update?The money has now been refunded.
August 2022 by Anita H.
Pizza never showed up. App said it was delivered so I called to ask where the pizza was. I was told app is incorrect and the driver was on his way.We never got the pizza and when we tried to call again ( 5 times) they never answered the phone.This was a Monday night soi can't imagine it was that busy.
August 2022 by Sage Beckingham
30 minutes wait, take my payment and then cancel the order. They still have my payment. Sort it out guys. You won't survive with this type of service.
July 2022 by rein littleclaw
BEWARE, do not work here or even visit here, since working here i have seen many dark sides of this company, owed debt of 23 grand to an electric company now has a generator out the back 24/7, never pay their staff on time, 2nd manager quiting because the main manger the name starting with the letter S was just treating everyone like slaves, WOULDNT EVER RECOMEND THIS PLACE TO NOBODY.
March 2022 by Kate Whitehouse
If I could score zeroI would. Food is ridiculously late. It?s meant to be a treat not a n annoyance. Daughter can?t get through as no one answering phones. Pizza delivery. Failing on both points. No pizza. No delivery.
March 2022 by Dot Wield
Gave me a pizza with pork on it despite me telling them it's against my faith before order. To top it off there was a promotion that any problem with a pizza you get a new one free at the time and they didnt even honour it! Prejudiced company never shopping with them again
January 2022 by Lapatron Tank
Food is quite good. Collection is usually quite fast but delivery can be unreliable. Had to wait 2.25 hours for delivery of two lukewarm pizzas and they offered me £5 off my next order as compensation.
January 2022 by patrick harper
Recently found out i'm Gluten intolerant. Spoke to Tom who was more than helpful and very patient. Made my first experience of ordering a Gluten free pizza a breeze. This review is based on customer service
December 2021 by TTT
The first pizza I received had hair in it, I ask to return it, they make me another pizza which arrives uncut (i cut it in half and then made a photo) and undercooked. At this point I'm tired of waiting and not eating for 2-3 hours since the first order and I ask for a refund. They say I have to return the full order untouched (how would I do that if I tried the pizza and only then noticed the uncooked dough). Anyway, after some time we agree on a refund. At least I thought so. 3 days go by, the transaction shows up as "pending". About 5 days later it was settled but I didn't get a refund so I called one more time to check. They said it might take longer to refund, about 7 business says, but then the man on the phone says the THIRD of the pizza I returned (the one with the hair) was eaten. It's just ridiculous honestly. Since I literally took ONE bite and noticed the hair.It's been almost 3 weeks later and still no refund.Also, the customer servise email they left here to some people in the reviews doesn't exist lol
November 2021 by John Underhill
Why reply saying email if you then ignore emails. ????Ordered two pizzas... Was notified it was delivered, no delivery... Half hour later after no answer on phone I walked over and collected two cold pizzas and was told by the guy behind the counter they couldn't get hold of us... Photo is how far away the shop is...Absolutely disgusting...
November 2021 by Anthonycarlton Cross
Late delivery of cold pizza ahoy!!? Appalling experience of Papa Johns Sidwell Street Exeter tonight. My wife and I ordered a pizza and 2 sides through the website for 8pm delivery time we proceeded to monitor the App (order on it's way) and when appropriate based on the App info I stood outside the hotel just before 8pm only to then watch the Papa Johns moped drive past the front of the hotel literally 2 minutes later? I continued to stand outside for the next 20 minutes thinking the moped must have gone somewhere else quickly before giving up and returning to my hotel room, now highly annoyed, having missed the end of the F1 Grand Prix highlights. On phoning the shop and swearing in my annoyance (not at the person!) they hung up on me. I called again and asked for a refund only to be told they can't give one and I must go through the website before hanging up on me!? I then called back again and the man said he would get a new order dispatched! Then within 5 minutes of me calling, my original and now very 'cold' order magically turns up minus my 1.5 litre bottle of Pepsi Max Cherry!! The order had clearly been 'on the road' for more than 40 minutes by now!! I phoned the store to complain only for them 'not to answer the phone' after calling them from 2 different mobiles several times. Why bury your heads in the sand and not answer your phone? I spend a lot of money on takeaway pizza but will never ever buy from you again. You didn't care about me as a customer and your service and approach to me reflected that. For anyone that orders with a specified time from Papa Johns Sidwell Street Exeter, just remember that if it's on a Sunday night, add around 45 minutes to the real time of delivery, even if the App says 'delivery on its way'.
