March 2024 by Stavros Pulfordio
I usually spend a good while researching any significant purchase but found myself in a position of needing a set of ear buds quickly. I was ready to go with my default brand (Sennheiser) based solely on previous product experience. I called the store to check they had stock and popped in.Pete showed went through the specs with me and gently suggested I consider a similar set from Sony (wf-1000xm5). After comparing them side by side I decided to take his word for it.The earbuds are fantastic. Great quality sound, excellent battery life, love the noise cancellation. Comfortable and easy to control via the app.Thanks to RS Exeter too. Great staff, product and price.
February 2024 by Chris Duncton
Always great service from the staff. No pressure put on you to buy. Very knowledgeable and friendly. We were not sure what we really wanted but after talking to Steve we purchased a LG evo Oled which had a soundbar included free of charge. TV was delivered today by another very good courier firm. Very pleased with picture and now will have to play about to see how things work. Soundbar sounds very good. Only wish a manual was available for the TV.....perhaps we just haven't looked properly yet. Highly recommend
December 2023 by The Gopnik
Went inat the busiest period to buy headphones nick was very helpful allowing demos despite being very busy got what I wanted will be back for my amp thanks!
November 2023 by Steve Davies
Fantastic advice, patience and knowledge. Whole team are excellent, Mark is exemplary and me so much.
September 2023 by Barbara Green
The staff are always friendly, welcoming and knowledgeable. Equipped with suggestions & recommendations. Our item was not in store however this was ordered (with discount) and delivered the next day to our home. Best service. Recommend visiting Richer Sounds.
August 2023 by Gerald G
Very professional and informative staff. Would definitely recommend if your looking for a stereo or TV.
August 2023 by paul james
Great British independent company, great choice, price match and 6 year guarantee.
August 2023 by Keith Riley
First contact was Steve in response to my email. He was extremely helpful and very efficient indeed. One returned call, and my order arrived the following day. First class customer service, I will definitely buy again.Regards Keith Riley.
June 2023 by Boris S.
Richer Sounds is one of the last major HiFi and AV outlets. It is not an audiophile retailer. But it will have something to wet your appetite. Friendly staff who didn't mind window shoppers. There is an Audiophile outlet not too far from Richer Sounds which is well worth a visit if you have never had an immersive audio experience and you do not need to spend £1000's either.
June 2023 by Mark ch Dziewanowski
It's good to have a 6 year guarantee on your devices.Just beware the shop doesn't open until noon.
May 2023 by Adrian Bosworth
Spot on service as normal. Pete helped us purchase a very good Denon sound bar. Pete was extremely knowledgable, polite and helpful. Thank you Pete and Richer Sounds
May 2023 by Steve Spencer
I had a problem with my Bluetooth speaker (bought from Richer Sounds 3 years ago). The assistant suggested a possible solution and also demonstrated 2 alternative speakers if the suggested solution failed.
May 2023 by Nigel Norkett
You can get cheaper online but you won't get better customer service and if it goes wrong or you don't like it you can take it back. Priceless...
May 2023 by Mick Cockram
We visited a few weeks ago for a turntable and speakers. We were swerved by Mark, very proficient and sold us exactly what we wanted.
April 2023 by Rob Mills
On the Saturday I visited the shop it was very busy & a couple who were interested in a large TV kept one the staff tied up for ages which ment the other chap was dealing with everyone else so it was a long wait until I was served. The 2 guys on the tills were very helpful though so it is not a reflection on them.