July 2023 by Google user
Done my baby shop here yesterday. Tracy (I think that was her name) immediately checked in and helped me out with everything I needed to get. All the staff were great even carrying heavy stuff to my car!
March 2023 by Sarah J
Staff are friendly. Shop full, clean and tidy.
March 2023 by Dayle Elliott
Absolute con artists.Pre ordered a game a month prior to its release and when I can to collect on the day of release ( what you do when you take the time and money to pre order the game) you get told a bumbling plethora of excuses about how they don't have any copies left and I have 2 options, wait until Tuesday when they receive more stock or refund my pre order...Pathetic excuse for a store I'll be making sure I don't buy from again pre orders don't mean anything.
January 2023 by Dave Small
Don't use them, absolute thieves. Item not delivered, (clearly stolen in transit as parcel tampered with), sent photo evidence, accused us of being a liar/fraudster when we tried to resolve it. "Case closed" apparently. Now blocked us on Facebook and Twitter. Reported to trading standards and ombudsman, even got a crime reference number from police, but they won't refund or replace. Disgusting customer service, thieving, scummy company ?
January 2023 by L M
Me (and my kids!) love this store. It is always buzzing and the staff are always approachable, when ever i have needed help i have always received it with a smile and willingness. It can get busy but they make a good job at re directing people to a till they have just opened. We happened to come a few times unexpectedly without knowing that they have had a special event on with entertainment and fun things for the kids to do, so always pleasantly surprised at the effort they go. One person that stood out as being memorable was Matt Martin He particularly made a special effort to make our experience personable and he was so friendly and smily to our children, it made our day!
January 2023 by Tracey McKenzie
Went to the Exeter store today to buy a pram.The staff couldn?t have been more helpful- Tracey was great and very knowledgeable re the products (of which there were many options) and Matt had no hesitation in helping us by carrying the boxes to the car- great service
November 2022 by Tammy Evans
We brought my son in to spend his birthday money ,he spent his birthday money plus more lol, we managed to pick up quite a few Christmas presents whilst we were here
October 2022 by Kira Sydenham
I just want to say what an amazing experience we had today. We bought a double pram in July after finding out we were expecting twins, but now unfortunately this is not the case. I emailed customer services who told me they had informed the store and we in today. I didn?t catch her name (I assume she was a manager) was amazing, she showed us around the prams and helped us with every question we had! We walked out with a new pram for our baby boy and a huge smile on our faces, and she even went out of her way to get us a little gift congratulating us on him. I just want to say a huge thank you for making the day that was always going to be very hard for us somewhat lovely. ?
October 2022 by Victoria Mancuso
We visited the Exeter store last week and they had an event on with face painting and music, my kids already love the store with the variety of toys but now ask to go back daily.Staff were helpful and friendly, it?s our go to toy store.
July 2022 by Rob Boss
Massive store with plenty of choice. Stocked to the roof with well priced toys. Store is always tidy and they play banging 90's music.
April 2022 by Samantha Braithwaite
What a fantastic shop, staff were so helpful and friendly. Highly recommend shopping here. Many thanks for all your help, 5 star service.
February 2022 by Matt Ives
Good store with plenty of stock, tills were very busy at the time of our visit
January 2022 by T P
Never had an issue with them, always plenty of stock, staff always helpful, security guard tends to look down on people but im sure its not smyths fault
January 2022 by Victoria12 Brown
It has lots of good toys that my daughter loves. ?
November 2021 by Minty Williams
We like coming here, only one gripe: queueing system (there isn't one), hence only 4 stars, sorry (so close though).
