February 2024 by sasha bianchini
Very helpful when I asked where dust sheets were. Didn't take the Mick like some colleagues do with women customers..very happy service
December 2023 by Adam Wane
First time back after a while of using BnQ and pleasantly surprised to find it cheaper. Nice one Wickes I will be back.
October 2023 by Lee James
Rubbish, had to do a fifty mile round trip to collect what should of been delivered, the courier they use is a joke. Was offered £5 gift voucher as compo, yea i'm going to do another fifty mile round trip so they make more money. Will not shop with them again. Shame i can't give lower than one star.
October 2023 by Robin Bradford
The Exeter Wickes bathroom design team took months to deliver my bathroom materials. The cabinet mirror was broken upon delivery. I was told to go online and take photos etc rather than Wickes offering to exchange or refund the item.Wickes recommended Contractor took six months to install half a bathroom as they were too busy doing other work.The Wickes recommended contractor installed the boiler incorrectly with pipes joined to the wrong parts of the boiler. The stud and plasterboard work had to be ripped out and started again as they used ordinary plasterboard instead of waterproof green plasterboard. The small shower room shower was not installed properly and cuts out after a few minutes. The wall tiling meant the bathroom door would not open, so the door had to rehung on the other side. After a month of the contractor not turning up at all I had no option but to cut my losses and start again. In all, Wickes cost me a £15,000 loss.
October 2023 by Hazel Hutchings
Brilliant customer service, delivery great, fitting superb and quality of kitchen, BUT I HAVE NOW WAITED OVER A MONTH FOR THE OLD KITCHEN, PACKING BOXES ETC TO BE REMOVED.BE REMOVED.REBE REMOVED
July 2023 by Richard Morant
Found what I needed at a decent price.
July 2023 by Paul Whitehead
Great place for all of your DIY needs.
July 2023 by Jack Nind
Absolute nightmareIt's no secret that Wickes is overpriced. Today I went there out of necessity.Never again. Staff make an effort to avoid helping you. Rude, cocky, and arrogant.I left without buying what I went in for
June 2023 by helen Albright
Member of staff polite,friendly and helpful
June 2023 by Helena Fox
I have never experienced such bad customer service. After getting my bathroom renovated (which was done to a pleasing standard), I have had some subsequent issues that I?ve tried to contact Wickes about numerous times. I?ve called and emailed but haven?t got a response. The work was only conducted last summer, and I?m now getting leaks coming through from the bathroom down into the kitchen. The tenant living in the property is not happy, and I?m trying to rectify this through Wickes, to no avail. My only option now will be to make a formal complaint, which I didn?t want to do as the guy who fitted the bathroom was great and that experience itself was fairly positive.
June 2023 by Carl Rowlands
Terrible customer service from the call centre delivery time slot was 7am to 7pm the night before I got a txt message saying my delivery slot would be between 07.00 - 13.00. - 10.00- 16.00 i called them to ask which slot it was going to be and she said it could be 07.00 - 13.00 or it could be 10.00 -16.00
June 2023 by Anthony down
Excellent, love Wickes for many things that need things for, delivery is always great ?, big range of products and services, staff were friendly and helpful..A burger van in carpark ?.. Brilliant and no probs ??
June 2023 by shawn
Easily placed aisles,plenty of room to move around,Spacious car park with additional burger van
April 2023 by Access4Lofts Exeter
Good range of products. Click & collect very convenient for a local business.
March 2023 by Sarah ricketts
Very poor to deal with when you have faulty items( new toilet )Will not buy from there again.
