June 2023 by Darren Banks
Good service, quicker than expected with duvet clean
April 2023 by Mandy Lucy Elsom-Verbrugge
Super fast service, great job. Very happy will use again.
March 2023 by shirley gieron
Cleaned my curtains this week, shrank by 6/7cm, colours run, terrible outcome plus staff were distracted & seemed fed up. Not impressed & won't use this service againThank thank you for your standard automated reply.In fact I was shoved a laminated card to read. Which is the disclaimer!! My curtains contained a label dry clean only & wasn't an unusual fabric. The livings came back hanging unevenly so even they weren't able to sustain your cleaning process. I am not a young person & have had many pairs of curtains cleaned in my lifetime but none compared to this disaster! The £55 paid is certainly my loss not yoursService: Special care fabric cleaning
April 2022 by Benedict Murrell
Great laundry service
September 2021 by Catherine Klapsia
I used these to launder my air bnb bedding. Never again and to be fair they told me not to go back too.They quoted a price and turnaround back in apl. Had a delay didn?t start until Aug so I made contact to check it was ok. They quoted me a price and a turnaround of three days normally but four over a bank holiday.. I took my first set wouldn?t let me pay as I was told they needed to be sure it was a king size. Wouldn?t give me a receipt for my things either said they needed to be sure it was king size.Had a turnaround so had more bedding so nipped it in I was 30 mins off the 10am cut off time but I asked if it could be ready with the other set. She said possibly. Fair enough. I asked if they could drop it off as they were taking bedding to my neighbour they said no way. Despite the point that when I enquired the arrangement was to collect unless I needed it faster then I would drop off. I did explain they were dropping off some 20yds away from me. Flat refusal. Fair enough. Wed came I had another set of bedding to do so I took it when I went to collect my first lot and hopefully the second set. Was prepared for a nov on that. Well what happened next was truly gob smacking.My first set not ready despite a week having passed. As I now had three sets of bedding on their premises with a guest arriving I asked if I could take what they had assuming it was at least washed. I was told in no uncertain terms that the pile they had was huge and not possible. Then James came out and was quite rude, pointed out they had staff shortages and were looking for staff. Said no way would they deliver it with my neighbours order so I asked if they were ever going to collect and deliver. Just needed the truth. Still refused to give me my bedding. I ended up taking the soiled set I had taken for them to do back with me. I knew I could wash and iron it myself. He said come back at 3.30. This I said I couldn?t do as booking in was at three. He didn?t give a dam all I wanted was my bedding back done or not, he just said while he was stood arguing with me it was delaying others orders and that I was new custom.I had no choice. I went back at 3.45 leaving my guests without an ironed duvet cover.Then ideal (not) gave me a bill for I think 37.00 when he quoted 22.00. He came out to talk to me and said he?d changed his mind about giving me the trade discount as I was unsympathetic to his situation. I replied it was not my issue I just needed him to do what we had agreed for the pqrice we agreed. Although I think sympathy was shown in the three extra days I had given them. But he q Wouldn?t budge.I paid because I was close to tears, knocking on 70 don?t need his hassle.Got home undid the plastic to find. Every item was so badly ironed that qqqI don?t see me being able to get them out without washing again. I sent him photos of what he had returned to me, no reply yet not holding my breath. Ironically the item on top of the the pike had no creases that could be seen so I did not suspect what they had done .These are white bedding sets, not rocket science can only think it was done on purpose. I?ll post photos for you to see if I can. But a two year old irons better than these people.One star is one star too many but I had to use one to post this.Taken legal advice on principal.My advice is don?t use them there are others better if u do , get it written down and pay straight away. I have it in writing they just would not let me pay up front.Worst company I have ever dealt with and I?ve dealt with many.Just tried to add photos it won?t let me but I?m happy to send anyone them
February 2021 by David Lewis
Moved full time to Exmouth 13 years ago and have been using Ideal every week since then. Friendy & courteous staff and proprietors. Occasional minor issues rectified swiftly without question. 5th generation business, so they must be doing something right!
February 2021 by Sam Hart
Last time I had my curtains cleaned they where fine.
April 2020 by Lloyd White
I use Ideal Cleaners collection and delivery service frequently for suits, bedding and my partners dresses. Just this week they were able to get out a load of ink from a sofa cushion where a biro pen had exploded. The team are all really friendly and service is faultless. ? ? ? ? ?
September 2019 by Michael Greenland
Ideal always do a great job. Friendly, professional and always spotless results. I recommend you try them.
September 2019 by Josh Elliot
After wrecking my curtains they couldnâ??t have the good grace to tell me. I Had to find that out once I got them home. What sort of customer service is that! When confronting them about the curtains I was told he would reimburse me half the cost of the cleaning, of which he asked for my email address so that I could forward him my account number and sort code. A week later after not receiving an email, I called in to be told he was at a funeral the next day. I went in anyway to give the lady on the counter my account number and sort code, to pass onto him. As it was getting on for 10 days it was blatantly obvious he wasnâ??t going to uphold his part of the deal. Now he saying he said he was going to review it, which is a blatant lie. I would suggest if you want good service then to look at other dry cleaners.
September 2019 by Jackie Osborne
Excellent service provided by friendly attentive staff.
August 2019 by Karen Chilton
I have been using this dry cleaners for years and I have always been more than happy with the service they provide.
August 2019 by Judith Livermere
Phone calls emails all ignored as they do not wish to address my problem am now going to contact trading standards disgraceful service customers always wrong!
July 2019 by Lucy Gould
Paid full price for a dress to be cleaned and picked up 2pm Thursday...received a call Thursday 2.10pm saying the dress isn?t ready! Collected the dress and it?s still covered in stains, no offer of refund/part refund just got told ?we didn?t put the stains on the dress? implying it was my fault
Very very disappointed won?t be using them ever again
July 2019 by Lucy Berisford
Paid full price for a dress to be cleaned and picked up 2pm Thursday...received a call Thursday 2.10pm saying the dress isn?t ready! Collected the dress and it?s still covered in stains, no offer of refund/part refund just got told ?we didn?t put the stains on the dress? implying it was my fault
Very very disappointed won?t be using them ever again
