October 2023 by Edwina Hale
Customer Service absolutely EXCELLENT. Thank you
September 2023 by P Shotton
Lovely staff, very friendly and helpful, nothing was too much trouble. Good choice of frames and glasses, I'd definitely recommend a visit.
May 2023 by Anthonytina Hunt
Have been here three times now. Firstly they pulled up my sons file without confirming any details with him despite calling him by the wrong name, a violation of GDPR. Also we have found them to be locked at linch time even when there have been three or four team members present. No sign on the door and left standing in the rain while they told me to wait until they had finished.Not impressed
May 2023 by katie lambe
The only downside is the lack of choice of frames in store, however you can only have so many in such a small space anyway! BUT they will order some in from the online store for you if you ask so.. that solves that problem really. Every single time I go in there the staff are so so friendly and I?m made to feel very welcome. They are extremely helpful and patient! You don?t feel like you?re being rushed to try and find a frame that you like, which is always nice!
October 2022 by Hayley Holdcroft
Very friendly and helpful, would defiantly recommend.
August 2022 by Deana Aldenton
Had an issue with lenses. From appointment to aftercare they were very thorough. Would highly recommend especially especially the lead technician. Thank you all for sorting me out.
August 2022 by Sára Schwarzová
Great experience, very welcoming staff, very helpful and good choice of glasses.Thank you!
July 2022 by Richard Haylock
From previous reviews it seems expectations must be very low in the Holsworthy area. The two stars are for friendliness of the reception staff. What was wrong? Most importantly the state of the equipment. The machine for photographing the retina was out of order. The pressure testing machine took some time to get it to work. Now four months later I have been diagnosed with retinal bleeding and macular degeneration in one eye. Would the problem have been picked up it they had a functional machine? Who knows but it could have been. The optometrist gave me misleading information regarding the lenses that she insisted on. She was very self confident and assertive and from past experience this does not give me confidence in a person's ability. In contrast her questioning during the assessment was very mechanical, almost robotic.I was told the equipment had been out of order for some time and they could not get Vision Express to repair it.
June 2022 by Jessica O'Farrell
Cannot recommend them enough. Every member of the team was lovely! Really quick and efficient service!
May 2022 by Karen osborne
Very good service, staff helpful and catered for the Disabled. Choice of frames . When I got my glasses they didn't seem so strong frames that I tried on. If I can find my old frames I'm going to ask if they can put the same prescription in my old glasses, with having 2 Granddaughters the new glasses are not as strong.
March 2022 by Catherine Dorrington
Had a problem with my new glasses. Called my local Vision Express and booked an appointment. I saw a lovely lady called Dee who immediately spotted the problem and gave me two options one of which was to change the style of the glasses, which I decided on. I was very impressed with her professional and friendly manner. The new frames were more expensive and the only cost to me was to pay the balance, no charge for the new lenses etc. Excellent service from Vision Express.
March 2022 by Gregory Smith
Excellent, efficient and effective service. all the staff great at their jobs but I should like to particularly praise and thank Wendy, who did a great job at measuring up and fitting my spectacles for my very wonky eyes!Great service all round - probably why they're so busy!
December 2021 by Sharron Dowling
What great service! Being hard of hearing both the Optical Assistant and Optician made me feel at ease and supported me by removing their mask (kept a safe distance) to allow me to lip read. I felt safe, welcomed and received excellent customer service. Now would not go anywhere else.Thank you Holsworthy branch for making me feel valued ??
December 2021 by Jemma Wood
I had the most brilliant experience at Holsworthy Vision Express. The staff were all so helpful, attentive and knowledgeable. The optician was super efficient, she made me feel comfortable and confident throughout the consultation.They provided excellent advice and service and it was by far the nicest optician experience I have had.
November 2021 by Annette
I am new to the area and managed to get a cancelled appointment for an eye check. The staff are very friendly and very professional. I had various eye tests including a picture of the back of my eye. I had an appointment at the right time as they had a brilliant offer on varifocals so I ended up getting a bargain with my new glasses as well. I was very happy.
