September 2023 by Isobelle Avery
The girls in here were so lovely. Roxy was amazing at helping me get fitted and all the other girls who served me and helped me find everything were so lovely and helping ???
August 2023 by amanda mansfield
Jodie and Imogen in particular were nothing short of amazing during my visit with my daughter. I was blown away with how down to earth, real, non judgemental, kind and friendly they were! Especially to my daughter who is neurodiverse. I have never known her to feel so comfortable amongst strangers. Jodie went above and beyond and the whole staff were just as kind. I can?t thank this team enough for their outstanding customer care.
June 2023 by wolveesas
Went in for a browse and when I found something I liked a staff member came over and started helping me find sizes and what not. I had never had a bra fitting and usually when I?ve been in other stores I?ve been left to just pick my own and go however they really helped me by letting me have a bra fitting which was perfectly done and I am now much more comfortable in the bra I ended up buying along with the rest of the set. Very friendly overall and would recommend.
June 2023 by Christina O'Farrell
Couldn't have asked for better service today. Needed help with sizing and was given excellent advice. Thank you, lovely ladies for assisting me
May 2023 by chloe mitchell
Went in today with no idea what size I was and felt clueless for what I was looking for. Two amazing women in there (so sorry I forgot names) one in the dressing rooms had really short hair and the other woman had short brunette hair out the front of the shop helped me with everything and was so patient and caring. They both gave me a huge confidence boost and great advice as to what was the best fit for me. Checking in on me and offering help honestly it was great customer service and I?ll definitely be returning again so thank you to those amazing women they were really great <3 x
May 2023 by abbie
I have never written a google review in my life, but my experience here was so poor I felt I had to. The staff are unbelievably pushy, and won't leave you alone even when you insist you want to browse by yourself. They are rude and condescending and evidently only care about forcing expensive bras you don't want upon you rather than providing the bare minimum in terms of customer service. Even when checking out, the staff tried to pressure me into buying things I didn't want ( some kind of drawer scent thing? they didn't even explain what it was ) and got annoyed when I said I didn't want it. Awful experience, i'll only be ordering online from now on!
May 2023 by James P
Placed order 7 days ago, paid for next day delivery still waiting for item. Customer service told me to give it another 10 days. Absolute joke.
March 2023 by Carly Glassup
5 months postpartum and I was in need of a feel better moment. Donner was absolutely fabulous, made me feel at ease and good. Came out with 4 new sets and feel great.
February 2023 by N Francis
I?m am disgusted at the service I?ve received from the Plymouth branch. Christmas Eve I popped in for a last minute present for my daughter which ended up being a £100 plus purchase. At the till the young girl serving me tried to upsell what I believe was a defuser, I told her I wasn?t interested and from that point she behaved like a petulant child, she ignored me the rest of the transaction, I even had to ask for a gift box and bag to which she just added it to my order with no acknowledgment whatsoever. Never have I been treated this way by someone supposedly representing a brand front of house.Today, I thought I?d try again thinking my last experience was just Christmas temp staff. Requiring a bra fit for myself I was in store for a while before being asked if I needed help, the lady I spoke to was helpful and passed me to another member of staff for a fitting, we chose some bras in a rough size, I was then taken to the fitting room and told she would hand over to another staff member for fitting, to pop one of the bras on and ring the bell which I did, I was told just a minute, waited a while where I tried on a couple of the other bras then rang again, she then came I explained I was struggling (three and a half weeks post op) she then picked up the next size bra, handed it to me and left me too it, no fitting no service whatsoever so I promptly got dressed and left feeling very frustrated. I was intending on purchasing several new sets of underwear and loungewear today due to being post op but I will never step foot in the Plymouth store again. A lot of training in customer service required here.
January 2023 by Heidi Mills West
Thank you we popped in today whilst shopping and mentioned about a faulty product the customer service was excellent and wasn?t expecting my money back as i purchased prior to Xmas for a stocking filler for my daughter. The staff were exceptional and went out there way for us! Thank you so much ?
December 2022 by Amy Bateman
awful experience - I went for a fitting as I have no idea what my size is, I told them my last known size and that was it. No real measuring, no various style choices, no listening to me when I said they were far too tight and almost painful, and no option of trying on other sizes when I asked (so many) times. Looking for bras to try on wasn't an option and the lady literally wouldn't let me out to choose my own. I felt completely ignored and pressured to purchase expensive bras I didn't want. I went away really dissatisfied with my experience; a very ignorant lady and not how customer service should be. Nothing like the Bristol store.
November 2022 by Antony Pugh
Great service from the Staff in Boux.Went in for my annual spend on Christmas Gifts for the wife and Kia was on hand every step of the way to show me what I needed.NHS discount is also very good @ 20%
October 2022 by Carl Kendrick
Went shopping at box i am a cross dresser and cannot praise the staff enough, all were so helpful and knowledgeable, making me feel relaxed and creating a lovely experience. Highly recommend the shop, stock and esp staff , will def return myself
September 2022 by Jen Steel
Megan was amazing this morning when I went in for my fitting. Really patient and kind and clearly had lots of knowledge on bra shapes and sizes and what would be the most suitable. really attentive and just made me feel really comfortable the whole time.
September 2022 by Grace Tucker
Came in today just browsing and everyone was so lovely, friendly and helpful. Great staff and customer service
