January 2024 by Simon Waring
Superb Retail experience, even better since reopening after extensive refurbishment, best high street shopping experience in Plymouth imhö ???
December 2023 by Jenny Routley
We are regular visitors to the store as avid campers and outdoors lovers, but this was our first visit since the refurbishment.Everything is very fresh and spacious the store feels more smooth. Big thumbs up from us ??Today?s shop was a mammoth 10 Tors supply list for our 13 year old son. It was a heck of a shop, costing just under £400 (with membership discounts!) but I have to say what amazing service we received. Angus was FANTASTIC, he helped us immensely, his knowledge and customer service is absolutely invaluable. What a credit to the team of staff he is! We came away with everything our son needed, really confident and pleased with the choices made with Angus? great advice and patience. 5* customer service ??
December 2023 by John Rowe
The store is laid out very nice and easy access to all sections. However, even with members discount I think the pricing is quite high on most items. It is nice to be able to look around without being harrased by staff wanting to know if you need help as is the case in most stores. Well worth £5 membership if you intend purchasing throughout the year.
August 2023 by M B
Using this as a writing exercise ?Quiet times are certainly not 5-6pm. I've been stuck queuing when I've been in recently. It's a bit weird walking into a store that isn't actually closing down but says so. 3 days in October. Refurb starts in September. I think the store must have seen plans. Many people love camping hey. There's some awesome tents in the there. Mini mansions. There's a camo section. I bought a couple random things including a table that goes in the ground. For £6. I think that was my fav.They offer excellent membership benefit slashing the prices of a lot of core camping outdoors equipment. Just for being signed up to their card. Which they charge I think a fiver on your first purchase.I bought a bumbag for Boomtown but I ended up forgetting it. It was meant to have a hydration pack and I'd had some difficulties buying it. It was in a section of the store with no real money tags.I think they charged me £56 and it was a Camelback. And they're known to include their rather technical water bladders. These were specific size for the pack.They looked up the code. From the website. I went on the website later and saw it with bladders.So I was back with the unused still with tags just not in a plastic bag. Receipt ready.Waited. There were the usual issues with a person with young children balanced stopping the cart from crashing into her and next person's ankles quite spectacularly while having the items scanned. The alarm went off when she tried to leave and that was just one of the issues.Micromanagement. Pure and simple. They have one person one Manager to sign off on all returns that day. Has to see them with his own eyeballs and make judgement if yes or no. So archaic. Even if they have the key. Of which apparently there was two.The person helping me. We talked for a bit while waiting for MANager. I listened. Tried to understand. It was just bizarre how she wasn't allowed to use her judgement. To speed up the process. And having to ask this MANager.The MANager took about perhaps 20-25 minutes I think. It felt like that length of time.I suffer with anxiety in these and many social situations. I'm a chronic overthinker. And being stuck in spaces is a particular issue that causes anxiety. I find myself stuck at home a lot. I was signed off for a month and have just returned. Just. Volunteered for Mental Health Charity during.At one point I was like seriously I could just stand to the side while others get helped. But she didn't wanna do that. She said then I'd be stuck waiting.The Manager walked quickly ish through the store and looked stressed and distressed. It was all a bit of a show really. Everyone watching. He was getting followed quite closely by a customer and it was hard to tell who was Manager. In front of everyone he started working his way methodically up the line.I was needing a sit down at this point but there was nowhere to sit so I just had to stand and fidget.And then my helper spoke up and said I'd been waiting for ages. He didn't even look up when he came down. She had to really ask him. Maybe he heard someone say Small Man and that had ticked him off. I resolve to listen to the message rather than different tone. And I reciprocated. It made me laugh a bit to be honest. I think he was really angry.I was a bit anxious now. Like I had been there a time I needed persevere.And the person helping me, I think we were helping 1 another.When she pointed out I had been here a time longer than the person he was now attending. It was torture to be honest. It wasn't fair. And I was a bit kinda stunned really. I wasn't out for this interaction I was out to run an errand but I know what it's like to work in retail and to feel like you aren't heard. So I listened. Mistreatment of everyone.Me and the person who helped me, we got through it together. And that's why I still give a 4*. Because you spoke to me grounded and a fellow human being through it.Thank you. I hope things do get better ?
August 2023 by Abigail
Although I love Go Outdoors I think it is wise to phone up before hand to check stock. No gas?.. again or other items I was after. Still super friendly helpful staff though
August 2023 by Ian Smitten
Good range of stock, knowledgeable staff, fantastic prices.
August 2023 by Tina Grenney
Always helpful and friendly. With the go outdoors card we saved £16.50 so well happy
July 2023 by Nathan Sarahs
Store staff are extremely helpful. Yes, 'some' prices are cheaper online but I'd still return to store for most camping purchases.
July 2023 by Bill Reid
I had great service here today, the guy who helped me choose a tent was great! I had to buy a few other things and everyone was super helpful.
July 2023 by Dave Roberts
Good quality kit at a fair price .
July 2023 by Julie South
A mind field of bargains. Well.woeth a visit to grab a bargain for walking, hiking , cycling or camping... super busy and queue at checkout was massive but staff were brilliant and everyone was patient.
June 2023 by Kim Malcolmson
Go outdoors I pylmouth was great for what we needed big store
June 2023 by Mark Allott
Beware "30% off" discount for store refurbishmentLured in by the 30% discount 'due to store refurbishment' promotion, flyers and in-store advertising. Spent £100+ only to find that nothing in my basket had any discount applied. I called the store having got home and was told that it's "up to 30% and not necessarily all products" - in my case zero. Apparently "it says this in very small writing" - but I found the whole thing very misleading. Having explained this, the staff put the phone down as I was mid-way through speaking. Particularly misleading given the pretext of closing down and wanting to reduce the amount of stock they have to relocate.Having put the same items in my online basket, I could've saved a couple of pounds (as some items were on buy one, get one half price - not available in the store), fuel and an hours round-trip to the store.Grown increasingly disappointed with their service over the last 9 months since a debacle with online ski equipment orders/returns/items taking over 2 months to arrive/or late for the trip. Their returns system is archaic (eg. online order system not connected to their in-store system) and I have reams of paper slips from in-store returns where everything's hand written by the till-staff. Disappointing all-round.
June 2023 by Jack Garner
Will was extremely helpful when I was looking for a pair of shoes
June 2023 by steve dixon
Easy and staff helpful make sure you have a membership card
