January 2024 by Emily Jennings
Jacqueline was amazing when I needed help sorting out my windscreen wipers. I had just signed up to the Halfords free membership with another colleague but something had gone wrong so Jacqueline helped me get all set up with a new account that was all correct so I was able to get the full benefits! Such a friendly person and such a massive help!
January 2024 by Anya Chapman
Large store. Part of a retail park, so plenty of free parking. Good opening hours & helpful staff
January 2024 by Tania Cuxton
Really helpful in sorting all windscreen wipers needed - who knew there was so much choice. Sam even labelled the boxes for me so I knew what went where
December 2023 by Tracey Sutcliffe
The online ordering was very quick and easy, the wait upstairs to get served was not what I had expected, but once I got served it was quick and easy.
December 2023 by Kim Daglish
As always, the bike repair staff at Plymouth Halfords went above & beyond to repair the accident damage my e- bike. I fully expected to have to wait until after the busy Christmas period, but they kindly did it while I waited.
December 2023 by John Low
Bought new brake light bulbs. The young lady who served me in store was helpful enough. The bulb was installed quickly and efficiently.
December 2023 by Ryan Cox
Clean, bright and spacious with plenty of vehicle associated products to embellish and personalize or repair and replace quality aftermarket and manufacture parts.
December 2023 by Lynn Spencer
I visited the Marsh Mills store today for a new battery and fitting.From start to finish I was looked after by Kieran who was superb.. He took the time to answer all of our questions and help us find what we needed . The technician did a great job too and all the staff were very helpful and amenable. I would highly recommend this service.
December 2023 by Chris Henderson
Very, very disappointed in Halfords. Last we I gave an outstanding review of the store, but not today. I ordered expensive roof bars for my Glof Plus to enable me to attach a Thule top box - purchased in the past from Halfords.When I arrived to collect them and have them fitted, on a Saturday two days before I needed to travel my son's wedding in Norfolk, I was told the wrong roof bars had been delivered to the store and in fact there now appeared to be no roof bars which fitted my Golf Plus available!While I will attach no fault to the Assistant who dealt with me, I feel very aggrieved at a Halfords in-house computer ordering system that enabled an order to be put through against my vehicle registration number that was quite clearly incorrect.It has caused me significant inconvenience and a total reappraisal of what I was able to take with me. Not an experience I wish to repeat and one which make me extremely cautious about buying anything else from Halfords that is not immediately visible on the shelves.I also still await a refund into my bank account although it was actioned by your Assistant immediately at the time.Not good Halfords, your reputation suggest you should have done better!!
December 2023 by About Me
Two kids bikes purchased.Paid for halfords to build the bikes and for the addition of stabilisers to both.Arrived at the agreed collection time to find neither bike had stabilisers fitted.I was then told an adaptation unit for the stabilisers would need to be purchased for each bike at extra cost.No one seemed to know how to fit the stabilisers. After a VERY LONG wait - 1.5hours after our arrival the bikes were finally ready.Bikes are situated on the top floor and my older mother in law who had to collect by this time was afforded no assistance in carrying these bikes down two flights of reasonable steep stairs.Overall staff were friendly but useless in terms of customer service.
November 2023 by Mike Natkaniec
Fitting of cam was good. I would have appreciated a couple of minutes spent giving me some info on the use of the cam. I?ve had it in for a few days and I am still waiting for a friend to show me how to use it.
November 2023 by Daz Q
Battery was fitted as requested, also said they were doing a 10 point check ... it was raining, No checks were carried out ! battery was changed then i received an e mail saying my car had passed all 10 checks !!
November 2023 by Roger ?Smithy? Smith
Today I visited Halfords at Longbridge Road, Plymouth. Needing a headlight bulb for my Citreon Berlingo, I received immediate help from an advisor who selected the bulb?s I needed. Having tried to fit these bulbs before and experiencing a frustrating hour due to hands like bananas and the sight of a bat I went for the fitting option offered. Ok, a little pricy at £9 per bulb, but let?s see what happens. Well I was seen in 5 minutes by a very smiley young lady called Florence (flo). I explained my previous attempts and she just smiled and said ?thats why they have sent me?. Flo changed both bulbs in about 3 minutes with no fuss at all !! Worth every penny, well done Flo a most courteous, happy and professional service !!!Thank you so much?. Roger Smith
November 2023 by Becca Pealing
Very good experience visiting Halfords last minute due to a light out in our full beams.Charley was very friendly in her approach at the till and helped inform me of the procedure with the free check over and then the light being fitted. Flo and Adam were great in getting the awkward headlight out and fitting it back together perfectly. They were very knowledgeable and helpful with other queries around the car too.The staff members add great value to Halfords and should receive good praise for their friendliness, professionalism and good attitude!
November 2023 by Lloyd Owen
Today I visited your store at Marsh Mills Plymouth to have a new battery fitted to my car. All members of your staff that i engaged with were outstanding. The customer experience whilst choosing the battery with one member and the chap who fitted the battery was exemplary. The manager should be very proud of how his staff deliver the service. Thank you ?? ??
