February 2024 by Andrew Cole
I?ve been using this shop for many years probably nearly 20 in fact, to buy equipment. And over the last 5 years since I started my business.I visited last week and was welcomed in quite an odd fashion.I?m used to be being greeted with a hello or how are you today and how may I help?Instead a taller man with a beard said ?you okay there? as if I had no place being in the shop.I ventured over to the Ratchet straps area.There were pallets obstructing the shelves. I was being watched the whole time as if I was looking dodgy or a potential thief? He didn?t offer to help or move them. Just stared at me again with no offer of help or assistance?I said why are you staring at me? He replied I stare at everyone.I replied it made me feel anxious!He said nothing.This person needs re training and needs to learn people skills and not to judge others based on appearance or anything as such!My name is Andrew Lee ColeMy business is The Original Gentle Man and a Van Ltd.Let?s hope this gets resolved in a professional manner and he gets the proper training or put him in the stock room permanently
February 2024 by Paul Hancock
Very helpful staff and glad I chose this plymouth branch for my tool chests and cabinets.
November 2023 by Terry Edmondson
Pretty straight forward, needed some DIY welding supplies so very easy to purchase all I needed here.
August 2023 by David Bullock
Excellent service and good value for a local step drill set. Had placed the items ready for collection.
August 2023 by John Walker
Waited until just after six for to collect great service thanks ?
July 2023 by Gary Burley
visited machinery yesterday had all the stuff I needed very impressed. thanks to all the people at machine mart
May 2023 by lewis
very helpful for someone with 0 diy knowledge, would recommend
October 2022 by Shane Anderson
Plymouth store is so poorly ru I don't know how it's still running. Staff our untrained and rude. Anyone thinking on shopping there I think again and go somewhere else
August 2022 by olexy84
I don't like to give negative feedbacks but manager of the shop refused to accept return of a product which I had bought a day before despite I had a receipt with me and the product was unopened. Overall the manager of the shop is very grumpy. I won't buy there again. I lost £50
July 2022 by Jason Courtis
I have been using the Plymouth store for over 7 years and always found them very good and helpful.i do wish they would open a store in Cornwall especially Truro I know it would be be well used as we have to drive 40+ miles to Plymouth store
May 2022 by Patrik Kozsna
Came in staff sarcastic and not helpful when asked where a product was got a extremely sarcastic response and no respect.
January 2022 by Gert Burt
never bothered to call me back despite assuring that they would once the item was in stock later that day - I go elsewhere now
December 2021 by James Day
Friendly & helpful staff with a good stock selection.
November 2021 by Phillip Balch
Needed a temporary garage and unfortunately the size I wanted was not in stock. Delivery would be 5 days on a pallet which was too long. Looked at what was in stock with the helpful staff and went one size up.Always had a good experience at this store but supply chain affecting everyone these days.
November 2021 by rhurbarb
Phoned a few times and the guys kept the part behind the counter for me.. Great service with a smile...Thank you for the pleasant experience
