February 2024 by Matt Fernandez
Just want to show my appreciation for the staff in Plymouth. Sorry I forgot the name of the helpful person who assisted us with wedding rings. My fingers as a male are thin, so she came up with an inventive solution. We are so pleased with our rings in such a short timescale. All I can say is a big thank you
February 2024 by Betty Clayton
I went to this jewellers shop yesterday, I found the staff to be anything but helpful.?
January 2024 by Kerry McCoy
Poor customer service refused a refund or exchange for poor qualityfaulity necklace that clasp broke accused me of breaking it .
October 2023 by Stephen Allen
The staff member was very friendly and helpful and I got just the right gift for our dear friends Retirement present.Well done to him and a big thank you for his help!!
October 2023 by Rolands Kazoks
Secend time problems for delivery ?
May 2023 by Julie Preston
Won't be buying any jewellery from this place again got a gold bracelet which after a while went silver also brought a silver bracelet which went black when I cleaned it they say the jewellery is the real deal but it's not so be careful what you buy from them I did take it back they said it was due to me taking tablets and made up excuses
January 2023 by Shelly Burke
Placed an order online. Paid. No confirmation of purchase or when delivery will be. Have sent emails asking for help, but no response. Called the store,and they said they can't help and to contact customer services.
October 2022 by Benjamin Wakefield
Really bad customer service. Walked in to ask questions which were snubbed by the lady behind the counter. Watched her then go to find the jewellery for me in the back room and she's whispering at her colleague about me, rolling her eyes. Just unnecessary and extremely rude.
August 2022 by Helen James
The assistant (male) was so helpful!
April 2022 by Josh Worley
Have come up from Cornwall to visit on a Thursday. States that you are open until 5.30pm. Upon arriving at 3pm the store was shut with the shutters down. Not what I expected from a popular brand. Will be taking my custom elsewhere.
April 2022 by lisa opie
Would rate 0 if I could!! Been trying to return a bracelet for 4 months now without any joy! Item send my wrist green, tarnished within 2 months of wearing only for the sales assistant to tell me, stress and medication I could of been on may of changed the colour! Any excuse for not just refunding
March 2022 by Maz Upson
The worse customer service I have ever experienced! Awful replies - and when they do, emails are very unhelpful full of spelling mistakes and poor grammar.Refuse to refund for unopened gifts purchased less than 48 hours before! Apparently, for customers who come in-store rather than ordering online - refunds are not an option... doesn't make sense. I got told in store if i contact customer services they will issue me a refund... We accidentally ordered two, so would like a refund for the one we don't want. Money is still in their company so I can't work out why refunding is not an option.DO NOT SHOP HERE - seen many more 1 star reviews of unhappy customers!
January 2022 by Mr K The Treasure Hunter
Absolutely disgraceful customer service. My Dad who has severe dementia bought a nice necklace as a Christmas gift for my mum. It was a really big deal for him to go out and buy it. When my mum opened the gift she discovered that the chain had both sides of chain clasps missing. She returned the necklace to the shop only to discover they were totally uninterested and refused any help. They refused to replace it and refused to give a refund or repair it. It was the worst customer service I have ever experienced.
December 2021 by Lisa Rogers
Absolutely Excellent Service, Very Helpful Staff and the Manager of the Jewellers was very kind
November 2021 by Karli Stobbart
Love Warren James, fab quality jewellery and at such reasonable prices
