March 2024 by Jack B
They have completely wrecked my car. I left my BMW 3 series car with them for 2 weeks, let them spend over £1300 (mainly new DPF) on repairing known faults but as soon as it was handed back to me the engine management warning light was back on. Booked it back in to have it diagnosed & a faulty valve, they had just put in, was replaced but I was told there was another, seemingly new, problem so rebooked it again, for 2 weeks later. The car ran well for the 2 weeks away from the garage, with the new valve etc but I took it back in to be looked at & it was handed back to me, later the same day, with a terrible rattling sound & within a few hours the car has had a complete engine malfunction with the brakes seizing up. Difficult for me to conclude anything but they have damaged my car beyond repair when it seemed to be functioning well. 2 weeks previous I had had a few choice words about why the car needed more work after they had it for a while & were allowed to work on all known faults but hopefully it was just incompetence to blame rather than something more sinister but either way I am left carless after I have spent over £1300 on repairs, had it in this garage 3 times & for a total of 2 & a half weeks. You've even got the audacity to reply & say it's not true & completely unfounded. The car came out of your garage at 5.30 pm this evening & was undriveable & no longer functioning by 8pm. Each of the times I picked up my car from you it had new issues that it hadn't had before. The brakes seizing up while I was actually driving the car was potentially very dangerous too, I went through a red light because the pedal went stiff but luckily no other cars were around & I was on the flat. Say whatever you like, to defend your shoddy workmanship, but I see you don't question all the positive reviews, just the negative one. It's almost like you can't take criticism. Thin skin or guilt? I'm not sure. My car needed repair work when I first took it to you, repair work was done, you were given over £1300 & now the car is dead, very shortly after being handed back to me, for the 3rd time, with nothing to show for it but a big bill. What do you want? A 5 star review?
February 2024 by Richard Gaywood
Can not recommend high enough...here is an example of why.I had a new clutch fitted in early autumn of 2023 on my Audi...After a short period car seemed to develop intermittent judder.Spoke to Nick, took the car in; the problem was quickly identified as a possible faulty replacement part...the new clutch was replaced under warranty with no questions asked and even replaced my rear drivers side brake light free of charge!!Replacement clutch and fly wheel is ,I imagine, quite a big job and a massive inconvenience if being done under warranty and it was done with good grace and no quibbling whatsoever.Well done and a big "Thank you" to all at kingsdown garage.
December 2023 by Derek Harris
Brilliant. Always speedy, professional and polite. Great service.
October 2023 by Lotte Lewis
I had a query on my beetle and had been let down by previous garages. Nick went out of his way to research and advise on best way forward with my issue. Would reccomend and use again. Many thanks
October 2023 by Macca
Was recently on holiday in Cornwall and Devon. We drove from Switzerland, took the Ferry to Dover and drove a fair way around Southern UK. We stayed at Farway Campground.On the way home we had car troubles, flat Battery etc. I managed to charge it myself but to be sure I was ok heading back to Switzerland I called Kingsdown garage for some advice.I cant praise them enough, 5 stars is not enough, as a tourist from another country they treates me like any local customer, very friendly and kind and also their help was free of charge.If anyboy needs their car checked over or serviced for any reason give these guys a buzz. Highly reccommended.Thanks guys!!
October 2023 by ???????? ???????
The best. Very helpful.
September 2023 by John Bannister
Excellent service. Very knowledgeable and efficient.Services: Auto engine diagnostic
July 2023 by Stephanie Perry
Whilst in the area on holiday we popped in quickly (half an hour before they shut) after a rattling sound appeared to ask if they had time the following day to have a look, the lovely chaps got the car up on the ramp and sorted the problem out straight away!Couldn't ask for better service. Thanks!
July 2023 by Sara Broom
Great service and really reliable
July 2023 by ian lockhart
been going there since 1992, best place around, friendly service and unlike some local places the don't fit unnecessary parts
July 2023 by Kaylene Lockwood
Absolutely fabulous customer service! Just had an MOT done and could not have been happier! Very honest and helpful! All staff are extremely friendly. Will definitely be returning! Can't recommend high enough!
June 2023 by Michael titford
Really helpful
May 2023 by Johnbah Matthews
Always a great service. Highly recommended
January 2023 by kk oo
Very Good
December 2022 by Richard Baker
Kingsdown is always brilliant.If nick can't fix it no one canVery honest. Business.
