December 2023 by Peter Brookes
I ordereed glasses from VE in Sidmouth, and received a note to say they were ready. I checked the shop website, to be advsied of opening times (08.30). I arrived at c9.00 to find a hand written sign on the door saying "management training open 10.30". I had to hang around in the rain, for over 1 hour. I can no longer trust VE
December 2023 by jane mallett
Professional friendly service again today. Well explained tests made me feel very comfortable. Thank you both.
June 2023 by Rebecca Nelson
Very uncomfortable appointment, optician inappropriately over friendly. Will not be back and would not recommend!
April 2023 by Julie Hudson
I am really grateful for such an excellent, professional and very personalised service delivered with warmth and sensitivity from Louise and Nikki. Thank you for guiding me to have a full set of exams which has enabled me to be proactive towards my eye care. Lovely glasses too!
February 2023 by Jan Wheeler
I had a good experience at vision express, would recommend them. They treated me very kindly. I went in for a yearly check as my mother had Glaucoma, so I get a free eye test. Tests Were carried out carefully and efficiently on their new equipment that replaces the clumsy manual glasses with lenses that need swapping to test what you need. The staff were reassuring and curteous, putting no pressure on you to spend more than you budget allows. I now await the arrival of my new glasses that were an affordable price. They have a very good price range and styles of glasses. Thank you to them.
September 2022 by paul weller
Made an appointment for an eye test. Arrived 5 minutes before and sat waiting for the appointment. One assistant was dealing with a customer in the front regarding buying some glasses. I could see and hear numerous people in the farthest room. No one spoke to me, another customer came in and got dealt with not about glasses. When the assistant who was dealing with the customer in front of me finished she asked me what I wanted. I politely said that I had an appointment 15 minutes before. She showed me through to the back room where 3 other employees were sitting. I explained I had been sitting for 15 minutes and no one had spoken to me. One lady said , we were all busy which clearly wasn't true. Not very impressed with the customer service and will not be using Vision Express again. They got 1 star in my rating as the booking of the appointment was easy, shame the rest didn't live up to it.
May 2022 by Lee Pelling
How should I put it, they were absolutely fab, nothing was a problem and they dealt with my autistics sons needs and made him feel so comfortable, were very accommodating and gave him an urgent appointment when he broke his glasses, very helpful with choosing frames, small branch with a big heart and lots of laughter and relaxing atmosphere.
May 2022 by Louise Carter
Who thought that going to the opticians could be so much fun and put such a lift in the spirit? From the warm welcome at the door, all the covid safe practices and the professional service we wholeheartedly recommend Vision Express Sidmouth. Thank you for looking after us all so well but especially my 88 year old mum who is anxious being back in the world. The optician, Nicky is knowledgeable and takes her time with each client making it a very bespoke, personalised and hilarious experience. We all loved the whole visit :)
January 2022 by Madison Temple Walker
Staff were really friendly, felt very looked after, they guided me throughout the process and were very helpful when I was choosing my glasses
January 2022 by Michael Millington
This was the first time i had been to Vision Express Sidmouth i have to say that it was a total pleasure. The staff were so friendly and courteous it was a pleasurable experience all round.
January 2022 by Andrew Norman
This was my first visit to Vision Express. I found the staff very warm, well-organised and professional.
January 2022 by Louisa Dayman
Very thorough and so nice and kind . Put me at ease over a couple of issues. Lovely ladies in there .
January 2022 by Alan Brown
very thorough eye test and great attention to detaildelighted thankyou Vision Express - Sidmouth especially Nicola Burke
January 2022 by John Richardson
An efficient and pleasurable service, with any technical points clearly explained, well done!
January 2022 by Patricia Bewsher
It was a joy to go there so friendly and helpful girls.
