November 2023 by Andrew Firth
Amazingly helpful. Went in looking for a valve for a special project and after listening and helping with my project, they happily gave me a used Shrader valve free of charge. Great customer service and really helpful people
October 2023 by Tim Winfield
Great products, good price, fantastic customer service!
October 2023 by H B
Wouldn?t go anywhere else. Superb service and friendly and approachable staff. Go here for all your bike needs
July 2023 by Stephen Brown
I wan to thank bay cycle St Marychurch for there advice on my bike trek duel 3 gen5It?s amazing bit of kit. Just done the Dartmoor challenge on it and broke last year?s recordTop service from bay cycleThanks. Again
June 2023 by Katrina Vollentine
Brilliant customer care and attention to detail. Bought my bike from Bay Cycles and they look after it for me with servicing, parts etc. Always get great advice from Jez and Lisa and the team. Trustworthy and knowledgeable.
June 2023 by Terry Bird
Always the 'Bay Cycles' team are highly efficient and extremely skilled. Totally professionally driven team.
May 2023 by Ben Savage
The best bike shop in the area.Such knowledgeable staff, they really know their stuff, fantastic mechanics. They are polite and friendly. If you need a bike shop in the south west then this is your place.Highly recommend.
May 2023 by Harry Uglow
I recently used Bay Cycles to have some repairs done on a couple of bikes. Very friendly service and they kept me informed whilst waiting for parts. Will definitely be using Bay Cycles from now on.
March 2023 by Jon Norman
Really lovely local bike shop. Professional, expert, friendly advice.Great aftecare and service. Highly recommended.
January 2023 by ssnakebite69
Really high levels of workmanship, very personal and caring service. Very thorough consultation process so I knew exactly what was being done in the service. I wouldn?t take my bike anywhere else!
December 2022 by Bob Darbyshire
I bought a Trek domaine at Bay cycles, Jez, Lisa and Lucy are very knowledgeable and passionate about Bay Cycles as they have been in the trade for more years than I.A trustworthy company, always there to help and advise and there is help on hand if you have a problem with your bike.Thanks again for all of your help.
December 2022 by Lloyd Hale
My winter hack recently needed a lot of work which was very professionally handled by Bay Cycles- very pleased with the outcome - highly recommended.
November 2022 by Alex Grenfell
You won't get better service in any bike shop...thanks guys as always
October 2022 by D M
Unsurpassed customer care, restored my faith in Trek - I have used a lot of bike shops. From Plymouth down to Wrangaton and Totnes, relied on a lot of dealers in the past for help, often feeling short changed or disappointed with results. Bay Cycles are without doubt the best customer experience I have come across. Every issue has been fixed, minimum fuss. Treks lifetime guarantee honoured without quibble at their insistence. Staff are knowledgable and helpful. Having replaced an entire defective Trek for new (free of charge, under warranty and a model generation up), they even went to the length of fitting all my preferred custom components onto the bike. I expected them to just hand me them all in a bag. Genuinely went above and beyond other services I have used before. One of my road bikes which had been troubling me for a year, they ordered new parts for and fixed within a couple of weeks despite being height of the summer season. I'll be looking for a 105 groupset next summer, its a relief to know where I can buy from with old school standards of customer care. If you like Trek, look no further than Bay cycles. Our thanks to Lucy and other technicians for excellent service.
August 2022 by Mark Whalley
Always great service from the team at Bay cycles, any issues after are quickly resolved.
