March 2024 by Jay Sheldon
I have dealt with this jeweller selling scrap gold... you are offered a price for it and you don't have to take the money they offer you... I don't see why u are giving businesses a bad review on money they have offered you for gold. There is a simple answer u can say which is no ill try somewhere else. I know most jewellers are businesses they have over heads staff wages etc. The jewellers have to make a profit on what they buy from you.... There are some that will pay higher than others but u always have a choice of either going with the money they offer you for your gold or going elsewhere... I know most jewellers only pay for the gold not the stones in items... This is why if u have a nice geogian ring its probs better to sell in auction that to a jeweller.. please do not give bad or negative feedback to staff because of money you are offered it's not their faults and they are only doing their job they are told to do. The other way u could sell your unwanted items online..There options for everyone please bare this in mind...
February 2024 by Kdo Pdot
Very rude grey hair women bad customer service obviously I?m not the only one to mention this
January 2024 by Sue Seabourne
Fell in love with a bracelet I saw in their shop window. Jill went over and above to see if she could get it altered for me. I picked up the bracelet today and the workmanship involved is amazing. Jill kept me updated. Conroy Couch is an old fashioned jewellers, with "proper" customer services. I cannot recommend them enough. They have a superb selection of jewellery too. From modern to vintage. A real treat for a magpie like myself. Thank you .
November 2023 by Madonna Yapakci
I found the blonde assistant in there to be very rude and abrupt. No manners or communication etiquette. Spoke very negatively, and seemed like she couldn't get rid of me quick enough. Rough handled my jewellery with her long acrylic nails. There was a 'friend' sat in the shop. I believe the assistant was showing off, with her exaggerated attitude. Such a shame this person represents a shop, which has clearly had some good ratings in the past.
October 2023 by Lynn
Such a quaint shop. The staff are all so lovely and give you a warm welcome. Excellent prices too for buying and selling your gold pieces ??.
April 2023 by Lu HACKNEY
I have only good things to say about this jewellers. The quality is exceptional and the shop is clean, welcoming and well configured. The displays are beautiful in all their glory! What stands out for me though are the staff. They are all so friendly and extremely knowledgeable. You won't find a more professional bunch of employees, who obviously enjoy their work, which comes across in their customer service. If you are lucky enough to have Richard serve you, you will experience for yourself the 5 star quality Conroy Couch has to offer. Richard is an expert in his field and a complete gentleman.At Conroy Couch you get the sense that Mr Rowe, the owner, has put a lot of love into this establishment, it eminates from every aspect of the store and every piece of jewellery!I would highly recommend this business,. I've been using Conroy Couch for many years now and never had a single issue. On the contrary...Instead they continue to provide the superor service they always have.
March 2023 by Nikki Pinfield
!!!!!!! Avoid avoid avoid!!!!!!!!What an awful place DO NOT SHOP HERE!!!!!!!!!!!!!!!!! We brought a gold chain for 7.5k when taking the chain to Birmingham jeweller quarters they said we?d been ripped off by at least 3.5k when speaking to David about the situation at first he was going to ?see what he could do? and then he couldn?t do anything about it due to the guilt! they are scams, quicker enough to take peoples money but not sort out a situation!!!! Please stay away from here !!!avoid avoid avoid!!! go to a proper jewellers and get your items checked to see if they are even real!!!!!!! We were returning customers but now I think we will stick to Birmingham jewellery quarters at least we know what we are paying for there! Taking advantage or their own customers and as for there customer service well where do I start with that one absolutely shocking! shop at your own risk!!!!!!!!!!!!!!!!
February 2023 by Mark L
We bought an engagement ring here after contacting the shop to explain what we were looking for. Richard gave us an excellent choice and we never felt rushed into making a decision. Would definitely recommend this shop.
December 2022 by Simon Hamling
Absolutely fantastic personal service. Richard is very knowledgeable and nothing was too much trouble. Highly recommended.
August 2022 by Matt White
Really friendly service and a quick turnaround on an inspection and clean of the item. Staff were even nice enough to chat to my four year old to keep her happy. Highly recommended!
August 2022 by G R
Good ring repair but staff member was rude
June 2022 by Haydn Street
Loved it
March 2022 by Jo Hitching
Friendly customer service . Lovely jewellery - always come away happy with purchases .
February 2022 by Mario Jager
Customer experience is everything, so when asked about valuation for some rings that were no longer required by my wife one was 9ct the other 18ct was dealt with in quite offhand manner, "we don't pay for stones, just the Gold at scrap value" even though one ring had a 0.3 carat diamond previously valued at £700! I was offered £100 for the two. Having previously been offered £350 by another dealer. The CON in Conroy is appropriate. Avoid if you want to sell your old Jewelry ?.
February 2022 by Julie Gruit
Fantastic and professional service, helped us pick out the perfect gift. Many thanks, would definitely recommend.