January 2024 by Angela Johnson
Very good experience.
January 2024 by B Hawkesworth
Very helpful, professional sales man.
December 2023 by Lisa Gould
The delivery of my 2 sofas from DFS was scheduled for today (14/12/23). This was after the 'ready for delivery' date was put back twice during our wait from placing the online order on 1st November (order TAZWBG3U9). Half an hour before the delivery window I received a phone call from the driver to say the lorry had broken down and the sofas wouldn't be arriving. However, he assured me that somebody would call that afternoon to sort out re-delivery. As the afternoon wore on and I hadn't received a call, I phoned the main DFS number and couldn't quite believe what I was told. (1) Their systems don't update for 24 hours so there was nothing she could do before that - even though both myself and the delivery driver had phoned to say what had happened. (2) She could log a call back but that would take 24 hours. (3) If I wanted to speak to a manager at the delivery centre she would log a call back but that would take 72 hours. (4) No, I couldn't speak to a manager at the call centre. Basically if I didn't like her answers it was tough luck. (5) If I wanted to complain I would just have to send an email to the general 'contact us' email address. (6) After 24 hours was up and the systems had updated, then I would just have to get to the back of the queue with everyone else for delivery and the first date on offer was 23rd December. That was at the time of the phone call. I'm sure by the time the systems have updated we'll be in the realms of after Christmas. Given that we have no furniture now as we removed our current sofas to make room for the delivery due today this is completely unacceptable. I guess we'll be spending Christmas sitting on the floor. I've not come across such an appalling level of customer service for a very long time. I strongly recommend you do not buy anything from this shambles of a company. As soon as they have your money they don't give a monkeys. Any other company worth their salt would be falling over themselves to put right a missed delivery date. DO NOT USE.
December 2023 by Carol Bradshaw
Love this company great service the two young men who delivered the suit so helpful and friendly ?
December 2023 by Alison Munn
Very helpful staff and some lovely furniture
October 2023 by Johnny Baker
Brilliant service the gentleman who sold us the riser recliner chairs was the best he was very helpful polite and could sell ice cream to Eskimosi loved the experience ?
October 2023 by FlipSurprise
The DFS promise- 0% Interest when something goes wrong- Supplying Inferior Products- Staff spool stories to get sale- Rectification team won?t rectify correctly- Happy sell you the goods but then wash hands- Empty Promises to rectify over the phone and then deny all knowledgeYou?ve been warned!
October 2023 by Jason Green
We were well looked after by Reece no pressure came away with 2 sofas
October 2023 by sharon basham
Great service friendly staff
October 2023 by mandy anthony
Very Good customer service
October 2023 by Tonny Madsen
Excellent service from Darren and the other sales guy
September 2023 by Annie Richards
The end of season sale very disappointing. Limited stock as manager said she would have to check other stores for availability.
August 2023 by stephen johnson
Went in to the showroom today and was greatest by helpful smiling staff..ALady called Heather greated us with a smile and asked if she could help us we where looking at a leather 3 piece corner suite she couldn't do enough for us made my wife hot chocolate and went through all the maintenance and cleaning of the suite. Never did we feel pushed into anything within 20 minutes she had sorted everything out for us and now we are just waiting for delivery. A bg thank you to all at dfs
August 2023 by Deborah England
DFS Torquay very kindly donated some spare fabric and cushions to our cat rescue charity tonight. We will create some crafts to sell at fundraising events as well as making much- needed cat beds.
August 2023 by Theresa Mintern
Lovely staff always happy to help
