March 2024 by Jay Hesmondhalgh
What a disappointment!My mum had gammon, chips and eggs. Just anemic slices of ham, 2 overcooked eggs and quite nice chips.I had a panini, very cheap greasy cheese. The sauces: brown was horribly watery and the mayo was far too white and tasteless. Coffee was weak and rather tasteless. Come on Hoopers, you are a smart shop selling very substandard food.Shame on you, the view from the cafe couldn't even compensate.
December 2023 by ian302017
This a regular visit for us as we love the staff and the customer service at the cafe. The young staff member is extremely helpful and goes out of their way to help make the visit the best it can be. The young member of staff who I recall being called Rae is very friendly and helpful and a credit to the store.
December 2023 by Isabelle M
Me and my mum wandered into Hoopers to get some lunch and it was a wonderful experience with a great view! I got the homemade soup and it was delicious, and the lovely young waitress who brought our food and drinks over was just delightful. She stopped to ask us how our Christmas was and chatted to us and then left us to it. She was so smiley and welcoming it was just lovely to see. When she cleared our table she wished us a good day and a happy new year. It was a lovely experience with amazing hospitality and great food! Highly recommend going in.
December 2023 by Katie M
What a lovely atmosphere this bright,light cafe has.We came in a dreary day and really enjoyed watching the world go by below us,and the boats bobbing along in the harbour. I thoroughly enjoyed my warm mince pie and pot of tea while my daughter loved the soup of the day with a nice big slice of brown bread.She said it was delicious. The staff here are attentive and thoughtful. Our young waitress seemed totally competent and confident,smiling throughout and making us feel totally at ease. We will be visiting often,I imagine,as we left feeling very happy.
December 2023 by adrian selby
Beware the staff do not charge the listed price .Ordered a sconne and was requested to pay 25p for 2
December 2023 by Fearless57776
Worst experience ever. My Husbands meal order was incorrect but rather than apologising, the Chef came out to our table!!! All they had to do was correct the order. The Chef spoke very loudly until I told her she was causing an embarrassment to us. It was completely the fault of a young member of staff causing problems at the till and a senior member of staff realising this. A horrid nosy couple deciding to take sides over our refund ( there was no row ) leant infront of my calm patient husband saying how they enjoyed theirs ( lucky them) but adding to a horrid situation. We eat out each week end Saturday & Sunday and it's the worst restaurant anywhere ive ever been here or abroad. The staff didn't concentrate on the order at the till but were waving to their family member in the restaurant. The chef had no business to come out and humiliate my husband and I in her loud manner. Hospitality has changed so much since Covid, places have to take what they can get as the people good at hospitality have left and found other roles leaving the poor customer with the worst staff and managers put up with the bad behaviour as they can't employ people who understand Good Customer Service. I'm thoroughly disgusted. The Chef and junior staff need to learn to do their jobs, the Chef should remain in the kitchen at the very least!!! It is not the job of the chef to leave the kitchen and tell us how we should order when it's the staff job to ask specific things like " which Hake"? Knowing full well there were two fish both hake yet completely unknown to us. I'm still very annoyed at this horrid experience in a small busy area
December 2023 by adrian s
Ordered a scone and cappuccino plus a mocha coffee . I requested 2 butters and was informed there is a 25p charge . The staff at the Torquay store seem to create the prices without a listed price on the poster
December 2023 by Seymour Lands
Very nice experience. Good staff and ambience are all lovely.
October 2023 by Sarah G
Hoopers has a nice cafe with a variety of foods on their menu and a nice view. Thismorning we thought we would have brunch, consisting of Welsh rarebit and a coffee. When I asked I was informed in a curt tone the it?s only available Up to 12, I replied it?s only 10.35! So communication was poor and borderline rude.The disgruntled chef agreed to do it . When served it wasn?t toasted, just grilled on bread, so disappointed.
October 2023 by Douglas Muir
Excellent food, service and a brilliant chef. Fashion show was great fun and raised £1200 for the RNLI. Thanks.Supermodels
September 2023 by deckchair58
Enjoyed a great meal and chat with a friend. Had a table by the window overlooking the Harbour. Quiche was delicious. Service was good.
September 2023 by Lucy B
Went with two friends for Lunch, first time we visited, and was blown away by the lovely service (Liz especially was very helpful) Will defiantly recommend
September 2023 by francesca carusotto
We love to have our brunch in this place on the weekend sometimes. There is an amazing view over looking the harbour in Torquay.The atmosphere is quite pleasant.I love the coffee here, It is very creamy and tasty.The food is always well presented and of reasonable quality.The staff are gentle, polite and friendly. The only weakness of this place is that there is always a queue at the till.The coffee shop is on the top floor of the store. The store is quite pricey but it has good quality clothes and products.
July 2023 by Karen H.
returned a faulty carvella handbag with the assistance of Sarah Prowse from Kurt Geiger . the transaction was seamless with a sincere apology and even location searched for a replacement bag that was sent to my home without delaythanks Sarah , fantastic service , I will be backKaren Howell
July 2023 by Marianne Whitehead
11 45am after waiting 15min was told won't serve me with paninis as we are only doing breakfast itemsNot a notice in sight stating the fact which is bad customer service
